Overall Customer Rating
4 out of 5
4
Open Ratings Snapshot
Rating breakdown 253 reviews
5 Stars
122
4 Stars
71
3 Stars
19
2 Stars
17
1 Star
24
253  reviews)
Features
3.8 out of 5
3.8
Performance
4.3 out of 5
4.3
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
(253 Reviews)
80%of customers recommend this product. 
(
202 out of 253
)
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Overall Customer Rating
4 out of 5
4
Open Ratings Snapshot
Rating breakdown 253 reviews
5 Stars
122
4 Stars
71
3 Stars
19
2 Stars
17
1 Star
24
253  reviews)
Features
3.8 out of 5
3.8
Performance
4.3 out of 5
4.3
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
(253 Reviews)
80%of customers recommend this product. 
(
202 out of 253
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Do Not Purchase because....
on August 9, 2010
Posted by: inspiredto
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from Oklahoma City
I had this for about 6 months. I used it often since I do not have a tv. The reception is horrible. The buffering is even worse. However, what is the worse of them all is customer service. Save your disk. If you have problems and need to reinstall your program and you don't have the disk. You can't from the website unless you purchase the software again. I was on hold for 10 minutes and they do not have an 800 number. I am dissapointed in the program. I will purchase another device as long as it isn't from this company.
What's great about it: Nothing!
What's not so great: customer service, reception
No, I would not recommend this to a friend.
Features
1 out of 5
1
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-16points
15of 46voted this as helpful.
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Fine hardware, terrible software
on October 20, 2013
Posted by: BBuser62
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from Las Cruces, NM
Unfortunately this was the only tv tuner the best buy here in a small town had to offer and I would not recommend it. The software is terrible and this is not worth it. If I had to do over, I would have waited the extra couple of days to get a better one shipped. For $80, not worth the money.
What's great about it: Easy to install
What's not so great: Software is absolute junk
No, I would not recommend this to a friend.
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-8points
2of 12voted this as helpful.
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  • Tech Insider Network
Customer Rating
1 out of 5
1
misadvertised there product!!!!
on June 17, 2012
Posted by: saboken
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from Johnstown, PA
First the software security wont allow it to be installed unless the cd is in a dirve on the system you are installing it on!! it says PC, Netbook, or Laptop right on the box!! I tried to install it on a netbook and from a flashdrive since my netbook does not have a optical drive and I get a error "NETBOOK DETECTED CONTACT SUPPORT" what is this? so I searched the Net about the error and found you must have the cd in a drive to install the software but for some reason netbooks are not allowed? this was a big deal breaker I will never buy one of there products again!!! why would they put it right on the box that it works on a Netbook? also if you loose the cd they will charge you $10.00 for a new one you can't use there updates unless a original disk is in a drive when you upgrade the software, I installed it on a desktop just to see how it works but I wanted it for traveling and draging my gaming system around is not a option, and buying a external usb drive for the netbook just to install Hauppauge software is not a reasonable expectation.
What's great about it: it's small
What's not so great: false advertising on box
No, I would not recommend this to a friend.
Features
3 out of 5
3
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-13points
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  • Tech Insider Network
Customer Rating
1 out of 5
1
complete jun stay away
on December 5, 2009
Posted by: nacho32
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from chicago area
I'm a IT I build PC's so more or less I know what I'm dealing with.
Ok first this unit runs on the hot side heat kills electronics tv-computer-your stereo. Next I run a triple boot computer something you cant get at best buy ;)
XP-Windows7-Ubuntu linux 9.10 . First I installed in XP installation was good. But WinTV7 would crash, tried other version and other older drivers all failed. Had Better luck in Windows 7 but still would crash not stable, must crashes would be after the unit got hot, as I stated above. Under Linux Ubuntu 9.10 32 bit I had ok luck but still did not find a program that liked this tuner. More or less I would stay away, from this product, the small the hotter it will run. Get a bigger unit that is well ventilated or go with a PCI model. The tuning was slow and took way to long in my opinion. I bought this on sale over the Thanks giving Weekend fo $50 it carped out in less then a week. Hope this helps you decide. The brand it's self does make a good product but this model is a lemon.
What's great about it: nothing
What's not so great: everything
No, I would not recommend this to a friend.
Features
1 out of 5
1
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-9points
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Waste of Time
on January 5, 2010
Posted by: TonyInNYC
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from Springfield, NJ
If you have to get your cable or satellite TV through a converter box of any kind this will not work. Over the air TV works but the reception quality is terrible.
What's great about it: Only useful for over the air TV
What's not so great: Useless otherwise
No, I would not recommend this to a friend.
Features
1 out of 5
1
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-7points
0of 7voted this as helpful.
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  • Verified Purchaser
  • My Best Buy® Elite Plus Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Did not work in my area.
on May 28, 2015
Posted by: Inalifetim
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Verified Purchase:Yes
Sadly, there were no available channels in my area.
My Best Buy number: 0576789002
My Best Buy number: 0576789002
Mobile Submission: True
No, I would not recommend this to a friend.
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-7points
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  • Verified Purchaser
  • My Best Buy® Elite Member
  • Tech Insider Network
Customer Rating
2 out of 5
2
easy to set up
on July 15, 2015
Posted by: mckinnon
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Verified Purchase:Yes
Not to ready to use one it was set up. Didn't like the idea of having cords hanging out the tv. Would probably get the next model up next time.
My Best Buy number: 0743191782
My Best Buy number: 0743191782
Mobile Submission: True
No, I would not recommend this to a friend.
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  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
4 out of 5
4
Jump Drive
on October 26, 2015
Posted by: bluedak
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Verified Purchase:Yes
PNY does not stall or lock out like some of the other brands out there
My Best Buy number: 2518367637
My Best Buy number: 2518367637
I would recommend this to a friend!
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