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Customer Reviews Collected from lg.com |
LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVDRW/CD-RW Disc Rewriter - Black
Average Customer Rating:
3.3
Rating breakdown 85 reviews
5 Stars
38
4 Stars
10
3 Stars
5
2 Stars
7
1 Star
25
58%of customers recommend this product.
(
39 out of
67)
Customer Reviews for LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVDRW/CD-RW Disc Rewriter - Black
Posted by: Philip M
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Haven't tried burning a disc yet, but so far: picture in playback is good, playback is reasonably quiet, I've had no need for the 2nd USB cable for power-which is nice, and I have had problems selecting features from a menu like sub-titles. Most importantly, one needs to use a 3rd party software to play discs. I called support and was recommended to Leawo Blu-Ray player, which is free. I don't know if the sub-title problem was because of hardware or software.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
3
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Nice driver
on August 4, 2018
Posted by: BlitzenReno
from Reno, NV
Bought it to be able to put whole seasons of shows on a single disc. Works fine, haven't had any issues with it what so ever. Was nice to be able to get it locally also.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: abound
from Quakertown, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchase this unit three months ago and it works excellent
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: quayz
Verified Purchase:Yes
[This review was collected as part of a promotion.] The player itself is convenient, easy to use. Te software (media suite) is very poor, customer assistance is non existent-every screen is promoting purchasing an upgrade -which is not what I expected when purchasing this unit---when i select an otion (such as burning a cd) the pop-up screen is so small I CANNOT READ IT EVEN WITH A MAGNIFYING GLASS. This limits the reason I purchased the unit---LG is great. Partners are not If viewing DVDs is reason for purchase, that seems to work well.
I would recommend this to a friend!
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Product worked for a short while
on September 20, 2021
Posted by: tab100000000q
Product worked for a short while, then it was no longer recognized by my pc. I attempted to update the driver, but the driver update software cannot locate the drive
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
poor design
on December 28, 2021
Posted by: Dean 48
from Elmwood, IL
I bought this writer not quite 4 years ago and it has had minimal use. Just recently it stopped writing to an M disc. It gave an error message but I had no idea where to decode the error message. Anyway I found that the electrical cord socket on the back of the blu-ray writer had come out of the machine. Upon further inspection I found that the electrical socket on the back of the writer was connected to a circuit board inside the writer by a few small copper wires. This is a horrible design. The socket should have been mechanically fastened to the writer case. So if you buy one of these do not plug and unplug the power cord on the back or it will separate from the circuit and leave you with an expense peace of junk. I expected better from LG.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
I have two of them they work great.
on February 5, 2022
Posted by: buckie19001
Have had two for over 5years Both work great no problems.
With the change over to windows11 I had a few problems but that was windows causing it not the player.
Player does everything it says it will do.
With the change over to windows11 I had a few problems but that was windows causing it not the player.
Player does everything it says it will do.
Pros: easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: NotEnthused
from Pittsburgh, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this Blu-Ray drive a few weeks ago and it came with Cyberlink(CL) software. The CL software doesn't work very well. It played ok with standard DVD. But I found I had issues with standard Blu Ray. It would not play. I figured out why. A software bug forced an important message back to the primary desktop screen. Once I OK'd the message it finally worked for Blu-RAy display of the movie. Apparently this CL software has minimal functionality and you must purchase more expensive products to get all you want. CL support is not great. CL said it's not their problem, it's LG's problem. Neither is LG's support that great. LG recommended I download a free package called Leawo. It only plays Blu-Ray and standard DVD. I want to be able to PLAY/READ/WRITE/COPY and CONVERT media. Needless to say I am very disappointed in the software supplied with the unit. You would think that LG/CL would have beta tested their product combo to see if it works properly???? The audio CD player played but not as the tutorial indicated (Missing software functions) I could not convert to MP3 at all. Disappointed for weeks!
Pros: Style/Design
Quality
2
Features
2
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 17, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG product. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com