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Customer Reviews Collected from lg.com |
LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVDRW/CD-RW Disc Rewriter - Black
Average Customer Rating:
3.3
Rating breakdown 85 reviews
5 Stars
38
4 Stars
10
3 Stars
5
2 Stars
7
1 Star
25
58%of customers recommend this product.
(
39 out of
67)
Customer Reviews for LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVDRW/CD-RW Disc Rewriter - Black
Customer Rating
1
Return to store
on July 21, 2016
Posted by: Anonymous
from Missouri
[This review was collected as part of a promotion.] Cannot get it to work. CD installs way too much unnecessary software. It will pop up ads but not play a blue ray.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
No FW Updates. Fails in Burns Constantly, Useless
on December 20, 2017
Posted by: MesaGuy
from Costa Mesa, CA
This burner just burns up (as in failed discs) $1 a piece Blue Ray BD-R's. The firmware does not appear to be update capable, as no firmware updates are ever posted by LG for this model. (Hard to believe anyone makes a drive without Flash update capable firmware, but this device appears to be such an undesirable object. DVD works fine, but the Blue Ray functions are basically useless. LG site is also useless. If the player actually has FW updates, then no one in the USA can find it. This product BP50NB50 (and companion product WP50NB50, B for Blue Ray, W for "Writer") are both awful. Spend your money on a Blue Ray writer that actually works, and that has firmware update support. I totally failed on this, and then actually accidentally bought a second one that I am returning today, after I realized it was the same inferior product. LG should be ashamed that they put something this bad into the market. It is so bad that I am never buying another LG anything again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 20, 2017
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our computer support team is available by calling 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DOES NOT WORK PROPERLY
on January 6, 2017
Posted by: Mac Kaul
from Las Vegas, NV, United States
[This review was collected as part of a promotion.] I have TWO different LG Blu-ray portable players. NEITHER of them will play a Blu-ray disc. Both play DVDs fine. Not a good product
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
recorded disks freeze
on September 7, 2017
Posted by: 3d blu
from Indiana, United States
all blu-rays I have recorded,at some point picture will freeze while audio keeps playing and this will last 1-3 minutes. In a one hour recording it happens 3-5 times.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
no need to download other programs.
on September 22, 2017
Posted by: zpapa
from Zephyrhills, FL, United States
[This review was collected as part of a promotion.] came with all progems needed to support playing media. not zone restircted
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great with MacBook Pro 2017
on October 3, 2017
Posted by: spazzwi
from Milwaukee, WI, United States
[This review was collected as part of a promotion.] Small enough but pound for pound this is a great drive I have used for backing up my pictures
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lcourtney29
Verified Purchase:Yes
This doesn’t work with a Mac, and the soft ware doesn’t work properly. I want a refund
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, March 5, 2018
The LG 3D Blu-ray Disc Playback & M-DISC™ Support, Model # BP50NB40 is compatible with the Windows 8.1, Windows 8, Windows 7, Windows Vista (32 bit, 64 bit), Windows XP (SP3) and Windows 10 Operating Systems and is also compatible with the Mac OS X v.10.7.5 or higher Operating Systems. When connected, it appears as another drive on the computer and you can select which files you want to transfer from a DVD to your Mac the same way he would move any file in his Mac. Also, please reboot your computer while the drive is connected to it. If that does not work, please contact us at 1-800-243-0000. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Not buying another LG Product! EVER
on November 16, 2019
Posted by: Wayne84044
from Magna, UT
I bought this unit a 3 weeks ago at Best Buy and it stopped reading blue ray discs (DVDs would still read. I tried calling Customer Support and got placed on hold many times during the call and was told that I could get a replacement reader and they would send me a email with instructions on where to send the player. The email NEVER came and when I called back I was told that supervisors weren't available until Monday, their email staff was off until Monday.
YES... I looked at updating the firmware however your firmware patch was for 1.01 and the firmware on the reader was 1.02 so the patch wasn't even current.
I wrote a previous complaint but it was deleted by LG so they don't like the truth being posted about their terrible product. Sorry but I'm a senior software engineer and not some non-technical purchaser. If this is how customer service works, I won't buy a product where I have to deal with LG again.
YES... I looked at updating the firmware however your firmware patch was for 1.01 and the firmware on the reader was 1.02 so the patch wasn't even current.
I wrote a previous complaint but it was deleted by LG so they don't like the truth being posted about their terrible product. Sorry but I'm a senior software engineer and not some non-technical purchaser. If this is how customer service works, I won't buy a product where I have to deal with LG again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 18, 2019
We hate to hear that you are experiencing an issue with your disc drive, but would love to be able to help. We would be happy to see what's going on. Give our computer specialists a call at 800-243-0000 for assistance.
Written by a customer while visiting lg.com