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Customer Reviews Collected from lg.com |
LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVDRW/CD-RW Disc Rewriter - Black
Average Customer Rating:
3.3
Rating breakdown 85 reviews
5 Stars
38
4 Stars
10
3 Stars
5
2 Stars
7
1 Star
25
58%of customers recommend this product.
(
39 out of
67)
Customer Reviews for LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVDRW/CD-RW Disc Rewriter - Black
Posted by: SirAbel
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m a Mac user and I’m still trying to figure it out.
Pros: Style/Design
Quality
4
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, February 28, 2020
If you are in need of guidance with using your disc drive, give our computer specialists a call at 800-243-0000.
Written by a customer while visiting lg.com
Posted by: Papa Shark
from Capistrano Beach
Verified Purchase:Yes
I purchased this about a month ago.
It was easy to install and easy to use.
Nice to have a product that is easy.
It was easy to install and easy to use.
Nice to have a product that is easy.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: forshoes
from Upstate South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this to add my Blu-ray DVD's to my media center. Hardware works well but the supplied software does not do so. Had to find alternate program.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on November 29, 2018
Posted by: AllenS1
Bought this 1 week ago put a few CD's on my computer and now i can't do anything with it. It has power but doesn't get recognized by the computer or something anymore. Very unhappy.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy CS, Social Media , November 30, 2018
That’s terrible to know the player is not recognizing the CD’s after a week. Wow! I do appreciate the feedback needed to bring to our attention to help get this resolved. If you are in need of assistance reach out via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/. So that we can further assist you. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
Turned off the Desktop PC & not working on laptop
on February 24, 2019
Posted by: Michael R G
from Henrietta, NY
[This review was collected as part of a promotion.] So I got this product a month or more ago because I want to watch DVDs and BluRays on my PC. Simple enough, and I brought back a movie I wanted to watch. Alright, open the package and it comes with a USB that has a connection for the main thing and the power supply. Ok, go to plug it into my PC and-
"UNABLE TO USE USB! LOW POWER INPUT!"
"UNABLE TO USE USB! LOW POWER INPUT!"
"UNABLE TO USE USB! LOW POWER INPUT!"
Take it out and- huh, my mic and and mouse is off when that happened. Ok, unplug and replug those in. I was using the front USB ports, but then I use the back instead now, and-
ENTIRE DESKTOP SHUTSDOWN!!! THE WHOLE FREAKING TOWER!!
Ok, unplug it and now use my laptop instead... There's no warning for low power, no indication that it's connected despite it being plugged into the Laptop. So now I'm stuck with a device that actually harms my main PC and refuses to work on my laptop.
just Dandy...
"UNABLE TO USE USB! LOW POWER INPUT!"
"UNABLE TO USE USB! LOW POWER INPUT!"
"UNABLE TO USE USB! LOW POWER INPUT!"
Take it out and- huh, my mic and and mouse is off when that happened. Ok, unplug and replug those in. I was using the front USB ports, but then I use the back instead now, and-
ENTIRE DESKTOP SHUTSDOWN!!! THE WHOLE FREAKING TOWER!!
Ok, unplug it and now use my laptop instead... There's no warning for low power, no indication that it's connected despite it being plugged into the Laptop. So now I'm stuck with a device that actually harms my main PC and refuses to work on my laptop.
just Dandy...
Quality
1
Features
1
Value
1
Response from lg.comBy EJ, Social Media, February 26, 2019
I hate to hear you experienced these issues with the external DVD-CD drive you purchased. This is definitely not what we expect from our products. If there is anything we can assist you with, please feel free to reach out to our computer specialist at 1-800-243-0000. ^EJ
Written by a customer while visiting lg.com
Customer Rating
1
Rubbish
on May 30, 2019
Posted by: seriously required nickna
worked for 1 day. now it won't recognize the drive. absolute piece of rubbish, and no support for driver downloads or anything.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 30, 2019
We hate to hear you are having trouble with your new disc drive. So we can look at what is going on, please contact our computer specialists at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Firmware screwed it up
on June 8, 2019
Posted by: Lynch
from South Africa
[This review was collected as part of a promotion.] The latest firmware update makes the drive unrecognisable on MAC. Disc spins for about 30seconds then it just spits it out. Used to work great, now its useless!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 10, 2019
We are sorry to see you are having trouble with your disc drive following an update. We would be happy to look into this issue with you. Please contact our computer specialists directly by calling 800-243-0000 so we can get more information. ^CP
Written by a customer while visiting lg.com
Posted by: LGBurner
Verified Purchase:Yes
The burner works fine but the drawer feels flimsy. Not the usual LG quality.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Chris, Customer Service, September 4, 2019
Your feedback is very important to us and will be shared with our product team. If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com