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Customer Reviews Collected from hp.com |
HP - 920XL High-Yield Ink Cartridge - Cyan
Average Customer Rating:
4.1
Rating breakdown 129 reviews
5 Stars
87
4 Stars
9
3 Stars
8
2 Stars
6
1 Star
19
80%of customers recommend this product.
(
44 out of
55)
Customer Reviews for HP - 920XL High-Yield Ink Cartridge - Cyan
Posted by: PadreJRi
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been a user to this product for many years and I am always pleased with the performance and quality of this item!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: THEBIGMIMI
from SW CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I always use official HP cartridges.....quality, service and price!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Karen OT
from Gallatin, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I tried other ink companies but wasn't satisfied with the product; performance was poor with cartridge not emptying fully
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CAT2020
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love HP printers and cartridges... they last a long time, and the printing is superb!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Ordering of replacement ink cartridges on-line
on January 20, 2020
Posted by: GaryG1
from Marcellus, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was so easy and fast. This is the second time I have done it this year.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: kentzminger
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] HP ink cartridges are dependable. They are also sold at extremely good prices.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: cocoli_98
from Davenport, FL
Verified Purchase:Yes
I got 50% of the expected amount of ink in the cartridge
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, September 22, 2020
Hi,
I am sorry that you got a cartridge that don't seem to last as long as expected. The advertised estimates of pages are based on a standard set of prints used by the industry. How each individual cartridge will perform for you is determined by your own usage and environmental factors.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.
Here are some things that might help lower your costs:
- Make use of the printer's draft mode whenever possible, to help stretch out both black and the colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at the HP Instant Ink site.
If it appears that poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that you got a cartridge that don't seem to last as long as expected. The advertised estimates of pages are based on a standard set of prints used by the industry. How each individual cartridge will perform for you is determined by your own usage and environmental factors.
Normally, ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is very absorbent and the air is dry.
Here are some things that might help lower your costs:
- Make use of the printer's draft mode whenever possible, to help stretch out both black and the colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at the HP Instant Ink site.
If it appears that poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Carmel, NY
Verified Purchase:Yes
My son could just print 100 to 150 pages of regular school home work over a period of 2 months,then all of the toners is empty. This happens after an update of the printer software from the HP. Something fishy going on with the HP printer update software!
I would recommend this to a friend!
Features
5
Performance
1
Response from hp.comBy Mary, HP Care, October 15, 2020
Hello,
I am sorry that you encountered this problem with the cartridges you ordered. I am sorry to hear about this.
It is highly unlikely that an update of the printer's software could drain the cartridges. However, if it appears a cartridge started out low, or is defective, you can reach out to us about that.
Mary
HP Care
hp.com/support
I am sorry that you encountered this problem with the cartridges you ordered. I am sorry to hear about this.
It is highly unlikely that an update of the printer's software could drain the cartridges. However, if it appears a cartridge started out low, or is defective, you can reach out to us about that.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com