Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Customer Rating
5 out of 5
5
This VOIP method will save you a lot of money
on November 29, 2010
Posted by: bidbiz
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from colorado springs
I have used OOMA for six months and i would greatly recommend it. At first i had quality of service (QOS) issues but after upgrading my 10 year old DSL modem my phone service with OOMA is working great! It only costs me about $3.40 a month for local and state taxes. Do expect about a two week delay for activation is you want to port your current number over to OOMA. Btw, my home answering machine works fine with it after i set the OOMA message to not pick up until after 5 rings.
What's great about it: reduces phone bill to almost nothing.
What's not so great: calls not answered with call waiting will go to OOMA box...
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
Everyone should own one
on July 11, 2012
Posted by: lrish
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from Pennsauken, NJ
Everyone should own this in order to reduce their monthly bills and stop getting scammed by competitors. Unlimited calling for less then $5 a month (you still pay the FCC and 911 fees). Relying on cell phones is dangerous due to poor battery life and 911 calls are routed to a central location before being forwarded. We tested 911 to make sure it worked and I received a text message on my cell phone alerting me that 911 was dialed. I'm very impressed with the service and the clarity is better then my iPhone.
What's great about it: Eliminate monthly bills
What's not so great: entry price
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Great Unit
on October 26, 2012
Posted by: byebyephoneco
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from Portage, MI
Verified Purchase:Yes
We have been using our Ooma for a month now and are very happy. No more hight priced phone bills for a service that I can get for free. The premium features are great, but we opted for just the free basic features. Still provides everything we need and saves $30+ a month.
What's great about it: No longer paying high phone company prices.
What's not so great: none
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Verified Purchaser
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Customer Rating
4 out of 5
4
Easy to set up, works as promised
on May 8, 2013
Posted by: UpsetinCA
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from Sonoma
Verified Purchase:Yes
I did some research and read the reviews here. This product works as advertised. I had given up home phone service, but was worried about easy access to a phone in case of an emergency. This allows me to have it without the monthly bill from Comcast.
My Best Buy number: 0526813368
My Best Buy number: 0526813368
What's great about it: No phone fees
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
I worry for the phone company!
on May 14, 2013
Posted by: majorgeek
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from O'Fallon IL
Verified Purchase:Yes
Heard about this system from a friend, and had to give it a try. This system requires a robust internet connection, but if you have one (I'm running 30MB cable) it is a great option.
The system was set up in 15 minutes, and then you have nationwide phone service. For the price of the taxes (check their website), you can replace your traditional POTS with VOIP. After 2 weeks, I was comfortable enough to port my existing phone line, and I went from $43/mo for local only to >$5/mo for unlimited US long distance (OOMA basic)
I then opted for the $9.99 additional for OOMA premier--With premier you can access your voicemail anywhere in the US, or forward your home phone to another line (cell?) while traveling. For me it was still an incredible deal!
I have had the occasional echo, but I simply call back.
I'm very happy with this choice, and I worry for the phone company (well, not really!)
My Best Buy number: 0048554312
My Best Buy number: 0048554312
What's great about it: Well integrated system, good online support
What's not so great: Occasional connection echo
I would recommend this to a friend!
 
Other Best Buy Products I Recommend
HD2 DECT 6.0 Cordless Phone for Ooma Telo VoIP Systems - Black
4.2 out of 5(106)
 
 
 
 
 
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Customer Rating
4 out of 5
4
Works pretty good overall and the fax still works.
on July 26, 2013
Posted by: smalldyno
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from Durham, NC
Verified Purchase:Yes
The hardest choice in getting this item is the up front cost. I've only had it now for two weeks and it is getting the job done. I was a little worried about the fax but it still works. I do have cable so having a good internet connection probably helps.
My Best Buy number: 2189206921
My Best Buy number: 2189206921
What's great about it: Easy set up, it works.
What's not so great: slow to connect on pickup, but once connected works fine.
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
911 service doesn't work, not safe
on December 28, 2011
Posted by: Bostonuser9
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from Boston, MA
In an emergency, the e-911 service routed my call to the wrong city, even though my address is correctly registered. Police were dispatched to the correct street address, but in the wrong city! I worked with customer service for 3 weeks before speaking with a supervisor (Dante) who said it couldn't be fixed and was working as it was supposed to - "you got 911 didn't you?". Not safe, not acceptable, not worth any amount of potential savings.
What's great about it: Easy to setup
What's not so great: 911 doesn't work, not safe, not worth the savings
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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+12points
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Customer Rating
2 out of 5
2
Good Price, Doesn't Fax, Terrible Cust Serice
on January 31, 2012
Posted by: terrypirate
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from LA
Purchased Ooma telo. Customer service is terrible. Voice quality is good. Ooma does not like to Fax. My system worked for a while, then stopped faxing. Contacted customer service. They route you around in hopes you will go away. The first two levels are in the Philipines and the third is in Palo Alto. The first two really resist letting you go to the third. All three levels finally admitted that faxing with the Ooma was on a "Best effort Basis" not Really one of its strong points. If you have talked to the third level of of customer support and need to call them back, you have to go through the first two again and they really fight you. The really try to keep you talking to them in the Philipines. I am going to return my unit to Costco and go back to Time Warner. It works and Customer service is responsive.
What's great about it: Sound Quality No phone Bill
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
2 out of 5
2
Performance
2 out of 5
2
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+6points
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