Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Great...All the bells and whistles for ~$10 /month
on August 27, 2010
Posted by: djohan
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from Green Bay, WI
This device is awesome. Bought Nov. 2009 and received the Premier for 3 months free. Once you have it, you'll not want to get rid of it. For ~$10 per month you get a ton of features and since the time I purchase it, they are coming out with new add ons. They now have a bluetooth adapter to connect your cell phone so that it rings throughout your home. I'm looking forward to getting that. All in all, the online features are awesome and we love the call forwarding and voicemail alerts to email or text message. I do not have the telo handset so I cannot comment on that. Call clarity is excellent. Only bad thing that I noticed is the power cord is loose and seems to come out pretty easy on the base. To remedy the problem, I've just used a twist tie and tied the power, phone distribution, and ethernet cord together - no problems since. Going on nearly a year and I'm well past my break even point if I would have kept my home phone service through a traditional carrier. We have an 8 mb high speed internet plan and that seems to be working great with the Ooma.
What's great about it: Saves money in about 6 months or sooner if you just get basic service.
What's not so great: NOTHING.
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
THIS IS A GREAT PRODUCT!
on October 19, 2010
Posted by: BGJim
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from Bowling Green OH
Just be patient setting it up. I used to pay about $90 a month for phone and internet thru verizon. When the swtiched me to Frontier, I was ready for a change. Bought this at Best Buy for $200. Got cable internet access for $35 a month and now I pocket $55 a month! If you have DSL, I recommend switching to cable. Makes sending dial tone to the whole house easier. We have had it for 2 months now and it works just as advertised. We had a little bit of a delay when I first set it up. I called their support line and their took care of it. I have no regrets and only good things to say about this product.
What's great about it: Free calls, save $55 a month in phone bill.
What's not so great: Nothing.
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Worth the money
on October 24, 2010
Posted by: FFGrimmett
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This system is great. I have had mine about a year and have nothing but good to say about it. I would recommend 6.0 wireless phone set of any brand. I currently have V-Tech phones from Costco and they work great. The reason I say use wireless is because I did get a slight humming noise from my jack. The wireless phones eliminated that. Kinda confusing setup, but once that gets figured out, everything works great. Between the phones I bought and the money I paid for the system, I still made it up in less than a year of not paying a landline bill. I have ATT and have no problems with sound or quality. Very happy with the product.
What's great about it: Freedom of not having a landline phone bill
What's not so great: Could come with wireless phones
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
4 out of 5
4
Great deal on phone service
on February 27, 2013
Posted by: Laffy1966
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from Minneapolis, MN
I've been an IP phone user for awhile but love how much cheaper this is per month than my previous carrier. Set up was pretty easy, it took me longer because I kept my old phone number but I've had it running for several months now & no complaints. The online web tools are great!
What's great about it: Love how low my monthly bill is
What's not so great: if internet goes down, no phone
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
4 out of 5
4
Performance
4 out of 5
4
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  • Tech Insider Network
Customer Rating
5 out of 5
5
My #1 Choice for VOIP
on March 16, 2013
Posted by: NHVIKING
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from New Hampshire
I had an annual $377 (about $31 per month) bill coming due from another major competitor. Instead, I purchased the "Ooma" and am now paying $3.73 per month for their basic service. (All you really need) You can opt for an addition $9.99 per month for premium services which would still be over $20 less that their other major competitor. So far it has performed as advertised.
What's great about it: Quality, Simplicity and Features
What's not so great: I'll let you know if I find something
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Great product.
on July 20, 2013
Posted by: techguy999
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from Irvine, CA
Verified Purchase:Yes
Very easy to use. Able to set it up in few minutes. The voice quality is great. Definitely a good option to save money and ideal to have a secondary line.
My Best Buy number: 2712177841
My Best Buy number: 2712177841
What's great about it: Very easy to use. Voice quality is great.
What's not so great: Nothing so far.
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Elite Plus Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Works perfectly - like a "real Phone"
on November 18, 2013
Posted by: Oomaconvert
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from Bolton Landing, NY
Verified Purchase:Yes
I was tired of paying out $50 a month to the local cable company for VOIP service (that I hardly ever used anyway - in my second home). My neighbor told me about the Ooma Telo, so I thought I'd give it a try. The payback would be less than 3 months worth of service if it didn't work so well. Now I am sorry I didn't get the Telo sooner! Since this is used at my second home, I don't subscribe to a lot of the extra services that are available, so I can't comment on them, but for a basic phone it works very well. Just like any POTS line or VOIP service at a fraction of the cost.
My Best Buy number: 0575577822
My Best Buy number: 0575577822
What's great about it: Saves a ton of money over other land line or VOIP services
What's not so great: Takes a little skill and patience to set up.
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Verified Purchaser
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Great Alternative to Paying Huge Telephone Bills
on January 10, 2014
Posted by: BigOomaFan
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from Yorktown, VA
Verified Purchase:Yes
We love the Ooma Telo VoIP because, with an initial cost for the system, we get to say good bye to the phone company AND the phone bills. It was easy to setup but you do need the internet. We are using our existing phone, connected to the Ooma hub, instead of purchasing additional handsets. The only disadvantage is that we now only have one working phone right now. When it warms up, I plan to wire run a phone line to connect the hub back to my service connection point - which will connect all the phone jacks in the house to the Ooma hub.
My Best Buy number: 0407989373
My Best Buy number: 0407989373
What's great about it: Easy Setup / Getting out from under Telco bill
What's not so great: Initial cost / only one phone connected
I would recommend this to a friend!
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