Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Customer Rating
5 out of 5
5
AWESOME!
on May 3, 2013
Posted by: NerdTera
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from San Diego
Verified Purchase:Yes
This is awesome! I wish I had made the switch sooner. I forget I am using VOIP because there is no difference. I have used for webinars and long talks and no complaints. Great quality!
My Best Buy number: 0562739219
My Best Buy number: 0562739219
What's great about it: Easy setup, seamless!
What's not so great: N/A
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
NO MORE PHONE BILL!!!!!!
on May 7, 2013
Posted by: kzooguru
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from Kalamazoo, MI
Verified Purchase:Yes
This does exactly what it says it does. It takes 10 minutes from opening the box, picking a phone number you want, and having a dial tone. That's it. I just got my first "phone bill". $3.71 for the month. That's a lot better than the $40 I was paying. The only, so minimal I dare even call them complaints, I have is the call quality isn't perfect. I will hear disruptions from time to time, but you really have to be listening for them to even notice. And the people I call will sometimes have strange names come up on their caller ID. That's it. Otherwise it is exactly what you'd think. Pay $150 now and never have a phone bill again. Mine will have paid for itself in four months.
My Best Buy number: 2581687304
My Best Buy number: 2581687304
What's great about it: $3.71 a month for unlimited nationwide calling.
What's not so great: Caller ID isn't right
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
4 out of 5
4
Performance
4 out of 5
4
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Customer Rating
4 out of 5
4
A good telephone service.
on December 12, 2013
Posted by: JimboOnTheRoad
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from Bureau, IL
Consumer Reports was right. This system has worked reliably for nearly a year without any problems.
My Best Buy number: 2852045628
I would recommend this to a friend!
Ease of Use
4 out of 5
4
Features
4 out of 5
4
Performance
4 out of 5
4
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Customer Rating
5 out of 5
5
perfect solution
on December 27, 2013
Posted by: jeffun1643
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from Sacramento
Verified Purchase:Yes
The is a great way to get away from the phone company expenses. Worked right out of the box.
My Best Buy number: 0041992128
My Best Buy number: 0041992128
What's great about it: free phone service after puchase
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
4 out of 5
4
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Customer Rating
5 out of 5
5
Great value for phone service
on December 28, 2013
Posted by: KentHir
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from Fort Wayne, IN
Verified Purchase:Yes
I would recommend Ooma to anyone who does not like phone bills.
My Best Buy number: 2010888784
My Best Buy number: 2010888784
What's great about it: inexpensive
What's not so great: nothing
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
Easy to use, one of best VOIP units out
on December 30, 2013
Posted by: Eclass
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from Queens, NY
Verified Purchase:Yes
Great features. No need to have computer on like most VOIP units. It has voicemail and also acts as a answering maschine as well. Price is only taxes which is about average of 2 to 3 dollars
My Best Buy number: 2176497134
My Best Buy number: 2176497134
What's great about it: Great features
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Excellent sound quality features.
on February 22, 2014
Posted by: KMSF
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from Hayward, CA
Verified Purchase:Yes
I have been an OOMA customer since they started and upgraded my system from their old model to the Telo, while giving my old model to family to use. The sound quality is great and the setup is very easy. I have to pay the monthly taxes only if I stay on the basic plan.
My Best Buy number: 1004404528
My Best Buy number: 1004404528
What's great about it: Easy to set up, great sound, overy cheap monthly bill.
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
having terrible experience with Ooma
on December 29, 2009
Posted by: smseattle
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from Seattle, WA
So much frustration; could write a chapter about it. Setup took longer than expected. It's not clear if or how you can use you other phones with Ooma. Porting number over has been a fiasco. Kept getting calls in middle of night coming to the Ooma phone from 'unknown'. Customer service has been poor. They're only open until 6pm pacific time. Got double charged for Premier service and had to call credit card co to reverse the double charge. And to top it all, realized today that our phone has not been getting incoming calls for the last two days. Currently cannot get an incoming call - AT ALL. Have to call Ooma first thing in the morning. Very unhappy with the product, customer service, reliability.
What's great about it: potential to save money
What's not so great: setup, customer service, wasted time, incoming call problems
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
2 out of 5
2
Performance
1 out of 5
1
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+2points
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