Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Overall Customer Rating
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 261 reviews
5 Stars
192
4 Stars
40
3 Stars
5
2 Stars
8
1 Star
16
261  reviews)
Features
4.4 out of 5
4.4
Performance
4.4 out of 5
4.4
Ease of Use
4.5 out of 5
4.5
Quality
5 out of 5
5
Value
5 out of 5
5
(261 Reviews)
88%of customers recommend this product. 
(
230 out of 261
)
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Customer Rating
5 out of 5
5
Nice alternative to major phone providers
on July 14, 2013
Posted by: Flip44444
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from Illinois
Verified Purchase:Yes
I've only had my Ooma for about a month now but the experience has been great so far! I switched from Comcast voice and the call quality is just as good. I even ported my number from Comcast and it only took about a week to go through instead of the 4-6 weeks Ooma estimates.
Pros
-lots of features including a blacklist to block calls
-only pay for taxes (plus the one time fee for the device)
-haven't tried 911 service yet but I can set it up so that I'm emailed or texted if someone dials 911
-porting is fast and smooth with only a one time charge
Cons
-because Ooma is a VOIP service it relies on your internet so if that goes out so does your phone (however you can set it up to forward your calls to another number in such an event)
-if you want reliable and quality phone service you need fairly decent internet speeds (the faster the better)
Overall if you mostly use cell phones but are not ready to give up your home phone number altogether I would definitely give Ooma a try.
My Best Buy number: 0410038914
My Best Buy number: 0410038914
What's great about it: Lots of features and low price
What's not so great: If your internet goes out so does your phone
I would recommend this to a friend!
Ease of Use
4 out of 5
4
Features
5 out of 5
5
Performance
4 out of 5
4
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Customer Rating
2 out of 5
2
Not good enough for a worker from home on DSL
on November 7, 2010
Posted by: fludog63
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from Colorado
Working from home on a DSL line, Ooma just doesn't cut it.
After 9 months with Ooma I'm going back to a phone line regrettably. This is primarily because I work from home and I'm on the phone about 4-5 hours a day. During conference calls I am regularly dropped by the Ooma service. The call drops and you get dial tone. There is no rhyme or reason to drops. It just happens and it's always at the most in opportune times.
This may is probably a quality of service issue with my internet provider (Qwest) but I have a 7Mb DSL service, and I can't get cable internet in my neighborhood, so I have no choice but to use DSL. I've tried tweaking the QOS settings on the router, but nothing seems to help.
So, if you just want to use it for regular home telephone calls, residential stuff, just a few minutes a day, it will probably work fine. But for heavy duty use, at least on Qwest DSL, I wouldn't recommend it. Oh, and the telo handset is junk, don't waste your money. Worst handset I've ever used.
I love the web interface to the service, and being able to block specific callers, and put them on a block list. Customer service is in the Philippines and though they try hard, almost every question that I had went to an Engineer in Palo Alto, and it took days to get a response, if I got a response at all. If you have any firewall issues, don't plan on getting any useful help from customer service.
If you have cable internet and non-business requirements, Ooma will probably work for you. Good luck.
What's great about it: web interface to the service
What's not so great: stability, reliability, customer service, and the not so awesome telo handset
No, I would not recommend this to a friend.
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Works great
on June 8, 2010
Posted by: JackSNC
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from Charlotte, NC
I was a bit skeptical but it went pretty well. The ethernet cable they sent was bad but when I put my own in (with customer service assistance) the set up was good. My number was ported over in less than a month. The sound quality is good and we haven't had any problems. I really like not paying a monthly phone bill.
What's great about it: Set up pretty easily, sound quality better than landline
What's not so great: not much
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Great Purchase!
on April 25, 2012
Posted by: RJA
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from Ocala, FL
This is a great deal for those who do not want to lose their home phone number that they have had for a long time, and have so many things tied to it like me. We highly recommend this product.
What's great about it: Easy to set up and excellent sound
What's not so great: It's a little bulky
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • My Best Buy® Member
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Customer Rating
5 out of 5
5
Get rid of your phone service!
on May 30, 2012
Posted by: jsmjr
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from Toluca Lake, CA
One time purchase price, no monthly fees. I had the Time Warner internet phone package which was costing almost $40 month, I will pay back the investment in 5 months. Then the savings begin. The machine has worked flawlessly. I highly recommend it.
What's great about it: Simple set up, easy to use.
What's not so great: Could use a Caller ID window
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
4 out of 5
4
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Great Way to DUMP Your Phone Company
on January 28, 2013
Posted by: Steve29376SC
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from Spartanburg, SC
Verified Purchase:Yes
Signed up for Ooma, going from $50 a month or so phone bill to just about 4 bucks. Easy to set up....ported existing phone number from Vonage...perfection. Tired of always increasing phone bill for all the fees and paying for someone else's phone (taxes). Highly recommended!
What's great about it: Free Phone Service
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • My Best Buy® Member
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Customer Rating
5 out of 5
5
This device is best Voice over Internet protocol!
on May 17, 2013
Posted by: BMIMember
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from Brentwood, TN
I had second thoughts about this product until I seen that it was tested and was highly rated by ConsumerReports.org and sure enough it lived up to what Ooma says it will do! The monthly price is a money saver too. Excellent sound quality.
My Best Buy number: 2659346805
My Best Buy number: 2659346805
What's great about it: Very Customer Friendly
What's not so great: ZERO
I would recommend this to a friend!
 
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Customer Rating
5 out of 5
5
Great product for saving money!
on May 31, 2013
Posted by: DoubleDinKC
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from Overland Park, KS
Watch out Vonage... here comes Ooma. Dumb name, but a great product. I was up and running in less than 15 mintues. Now everyone in my house has their own phone number. My calls even ring on both my home phone and my cell phone at the same time. My voicemails are emailed to me with the voice message attached. What a great idea!
I had Vonage and was paying four times as much money. Ooma was recommended to me by many of my coworkers, but I just kept putting in off. Man am I sorry now! The call quality is unreal. No one knows that I am on a Voip system. I cannot say enough good things about Ooma. I have the HD phones (purchased separately), and they are amazing as well.
You cannot go wrong with this system. My entire phone bill is less than 15 dollars a month (I upgraded my service to the premium line of service, which is optional.)
My Best Buy number: 563892333
What's great about it: Low Cost... Voice Quality..... Features.... EVERYTHING
What's not so great: Nothing that I have found
I would recommend this to a friend!
Ease of Use
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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