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Customer Reviews Collected from geappliances.com |
GE - 25.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.4
Rating breakdown 3,813 reviews
5 Stars
2,404
4 Stars
906
3 Stars
256
2 Stars
113
1 Star
134
88%of customers recommend this product.
(
3,228 out of
3,681)
Customer Reviews for GE - 25.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
You need flood insurance with this
on August 7, 2022
Posted by: Hankjr
from Arizona
Had this fridge for about 4 years. Never could get it leveled properly without using plastic shims. Door edges never lined up properly. But most of all, every time I changed the water filter the water continues to run. Obviously this creates a mess all inside the fridge and all over the kitchen floor. I order to change the filter I have to shut off the water and unplug the fridge. Yes, I always use GE replacement filters and not some cheap knockoff.
Just this morning, I tried changing the filter without shutting the water to no avail.
I experienced a large water fall until I could move the fridge out and get to the water shut off.
Never again will I purchase a GE product.
Already ordered my new fridge.
Just this morning, I tried changing the filter without shutting the water to no avail.
I experienced a large water fall until I could move the fridge out and get to the water shut off.
Never again will I purchase a GE product.
Already ordered my new fridge.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 17, 2022
Hello - We appreciate you taking the time to write a review. However, we regret to hear there is constant water flow every time you change the filter. This is certainly not what we'd expect, and we apologize for this matter.
Page 8 and 9 of your owner's manual describe installing the filter here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-7.PDF&_ga=2.181632039.1891756492.1660573961-1066202793.1647273406.
If you are still experiencing this issue, we recommend scheduling service with our certified GE Appliances technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We are confident our team can diagnose and repair anything that may be needed.
We strive to provide the best quality possible and will be sure to share your feedback with our design team. Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Shayla@GEA
Page 8 and 9 of your owner's manual describe installing the filter here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-7.PDF&_ga=2.181632039.1891756492.1660573961-1066202793.1647273406.
If you are still experiencing this issue, we recommend scheduling service with our certified GE Appliances technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We are confident our team can diagnose and repair anything that may be needed.
We strive to provide the best quality possible and will be sure to share your feedback with our design team. Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible, do not purchase this refrigerator.
on August 14, 2022
Posted by: Calvin59
This refrigerator will not maintain freezer temperature consistently.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Haley@GEA, GE_Appliances, August 31, 2022
Hello there.
Thank you so much for providing us with a review on your refrigerator. We love to see you are enjoying the look of this beautiful model in your kitchen. Your ownership experience is greatly valued by us, and we very sorry to hear yours has been disappointing.
Your freezer compartment can become warmer when the temperature setting are adjusted, as well as frequent door openings. We recommend to make sure no items would be slightly holding the door open.
We hope this information provides some assistance for you. Please feel free to reach out to us at any time as we are more than happy to help. Thank you for being a great part of our GEA family.
-Haley@GEA
Thank you so much for providing us with a review on your refrigerator. We love to see you are enjoying the look of this beautiful model in your kitchen. Your ownership experience is greatly valued by us, and we very sorry to hear yours has been disappointing.
Your freezer compartment can become warmer when the temperature setting are adjusted, as well as frequent door openings. We recommend to make sure no items would be slightly holding the door open.
We hope this information provides some assistance for you. Please feel free to reach out to us at any time as we are more than happy to help. Thank you for being a great part of our GEA family.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing but trouble
on November 24, 2022
Posted by: Corsair210
from Pennsylvania
Since we bought this unit the circulating units behind the back wall of the freezer were replaced TWICE because the the refrigerator and freezer temperatures would not hold at settings resulting in a loss of food. When those repairs did not fix the problem, the mother board has had to be replaced, Yet it continues to be so annoyingly NOISEY to be a distraction in our home. Already looking to get rid of it.
No, I would not recommend this to a friend.
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 28, 2022
Hello - Thank you for taking the time to share your experience with this refrigerator. We're sorry to hear that your unit has been serviced in the past, and it is not creating a loud sound. We understand how disappointing that would be, and we apologize for any inconvenience this has caused. One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to finding a solution with you. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
The ice maker
on July 29, 2023
Posted by: The Ice Man
The refrigerator side is awesome and the freezer side freezes things, however, the ice maker is a piece of junk. Parts continuously break off into the ice tray and get dispensed. In need of constant repair.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Purchase
on September 2, 2023
Posted by: JVC123
We've had this fridge for 6 years. Parts starting not working (freezer light) 3 years ago. The drawers keep cracking and breaking. Now the ice machine is broken. I found a very sharp piece had broken off and was in the ice drawer. I could have sliced my hand open! I'm very disappointed that every time I open the door, I find something new that's broken. This was a Consumer Report recommended buy when I was searching for a new fridge. This was a horrible choice for me.
Response from geappliances.comBy Jonathon@GEA, GE Appliances , September 6, 2023
Hello - Thank you for taking a moment to connect and share your review. We're so sorry to hear about the trouble you've had with this refrigerator. That is not the kind of experience we are aiming for.
With this in mind, we will be noting this down and trying our best to learn from it. We will send this over to our product team, which will allow them to review everything and note down improvements that we can make for our models going forward. Again, we are really sorry that we've let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
With this in mind, we will be noting this down and trying our best to learn from it. We will send this over to our product team, which will allow them to review everything and note down improvements that we can make for our models going forward. Again, we are really sorry that we've let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Freezer quit working after a few years
on November 2, 2024
Posted by: LennysGE
from Washington
It worked okay, but the freezer died just before the 5 year mark.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, November 5, 2024
We're happy to assist you with the freezer. We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Last GE refrigerator for our home.
on November 9, 2024
Posted by: Emmie2024
This refrigerator is a total disappointment. The actual finish appears to be very thin so it Is nearly impossible to look and keep clean. The external water dispenser often drips and typically Drips down the front leaving it looking dirty and streaky. the front doors have needed to be adjusted more than once. The interior door shelving is poorly constructed and the Replacement part was expensive. The worst is that it is too noisy overall. Now as it’s past warranty it has gotten even louder, appears to come from the freezer area. Cleaning it, has not worked. this appliance has not been abused nor lacked proper care in Our home. A home filled with GE appliances. Overall, if I could I’d replace it but cost is a factor thus I am Stuck with it for now. So Disappointed in this purchase.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, November 12, 2024
We'd like to assist you with your refrigerator. It is not unusual to see a few drops of water dripping from the dispenser on your refrigerator after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
It is normal for the unit to make sounds while in operation. Please refer to the article below for more detailed information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comments regarding the unit are extremely important and will be considered by our product design team for review.
It is normal for the unit to make sounds while in operation. Please refer to the article below for more detailed information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comments regarding the unit are extremely important and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Longevity
on December 10, 2025
Posted by: FenixRisng
from Bellingham, WA
[This review was collected as part of a promotion.] We have owned this unit for over 10 years now and it is still going strong. We moved it from Texas to Washington State and can't be happier with the performance. The freezer capacity could be better, but we have just purchased a GE upright freezer and are looking forward to the same stellar performance and longevity!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com