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Customer Reviews Collected from lg.com |
LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Smart Front-Loading Washer
Average Customer Rating:
4.1
Rating breakdown 287 reviews
5 Stars
177
4 Stars
43
3 Stars
18
2 Stars
16
1 Star
33
78%of customers recommend this product.
(
201 out of
257)
Customer Reviews for LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Smart Front-Loading Washer
Posted by: Mike 28
from Midlothian, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] From the beginning there were issues with an odor from the barrel of the washer.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. Running the Tub Clean cycle monthly as recommended helps combat order issues. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Your Amigo
from Nogales, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good and reliable machine. Have it in a rental for years and no problems yet. Must tell you never used the steam thing though. I couldn't tell anything about that function.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Laguna
from Laguna niguel, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently bought this through a recommendation from a friend. This machine is very quiet and keeps my clothing in good shape after each wash.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Randall29
from Lakeland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 6 years ago it is done well when it worked
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: martihc
from Melbourne, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our washer and dryer about 6 years ago, The spin cycle in the Washer never seemed to throughly ring out excess water. So, the dryer never dried clothes and we had to typically dry clothes over a two hour period. When the pump gave out we thought problem solved. But clothes were still dripping wet after the spin cycle was completed. The repair re-diagnosed the problem as a bad motor. To our shock, replacing the motor fixed the problem.. Clothes are thoroughly wrung out and thus the Dryer works without struggling with excess water.The machines NEVER worked properly over the first 6 years of ownership. Now, we have like new machines and we are so glad that there is a 10 year warranty on the motor!.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bud 2
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 6 years ago the it stop working but LG fixed it there warranty is great no problems getting it fixed
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: vtbeth76
from VT
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was purchased by the previous homeowner. It worked well for the 3 years I used it, but then the motor died. I was unable to get it fixed or replaced under warranty.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Bala S
from Alpharetta GA
Verified Purchase:Yes
It failed after keeping for approx 5 years and tech requested me to replace it completely. well maintained and clean; owner took good care of cleaning the odor out ; This front load needs high cleaning effort and when it fails it fails beyond repair forcing u to buy a new one. The 10 year promised warranty for parts was not applicable here.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com