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Customer Reviews Collected from lg.com |
LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Smart Front-Loading Washer
Average Customer Rating:
4.1
Rating breakdown 287 reviews
5 Stars
177
4 Stars
43
3 Stars
18
2 Stars
16
1 Star
33
78%of customers recommend this product.
(
201 out of
257)
Customer Reviews for LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Smart Front-Loading Washer
Posted by: Roy22
from Florida
Verified Purchase:Yes
Bought this 6 years ago and it has died . LG washing machines don’t seem to last longer than 6 years . This is my second LG washing machine in 10 years
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
Great Purchase
on November 27, 2022
Posted by: Anonymous
from Houston
I bought this new Washer along with Gaa Dryrer 6 year ago. Great purchase no complaints. Recently I found the washer is leaking from the bottom. I fix it very simple and easy. Also I upload a video in you tube “How I repair washer very easy”.
Here is the link :
https://youtu.be/UD-wLLOv3Nw
https://youtu.be/UD-wLLOv3Nw
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: WM337 washer
from Rochester hills MI
Verified Purchase:Yes
I bought this washer 7 years ago. I love how they have so many features. So many chooses on what type of things you are washing,you never have to worry about clothes catching on anything. Two weeks ago my washer started acting up. Called the company and they diagnosed it and sent the parts two days later and the service man came right after,such great service and it works great again
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jaysk
from Dallas, TX
Verified Purchase:Yes
I have been using this LG Washing machine for quite some time now. I love that it has so many features and doesn't make any noise while washing. Even if i plan to change the washing machine in the future, i will only go for another LG product.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ry06
from Lansing, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best washer I've had. I'm a maintenance technician for apartments amd this cleans my clothes better than any other washer I've owned. Love the calming tone it plays when it's finished. It's fast, efficient and easy to use. Plus it's not bulky so it doesn't take up very much space
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Arrastape
from Petaluma
Verified Purchase:Yes
We've had this machine for over seven years without problems. Then the direct drive motor went on the blink. The apparent reason for its failure was the over flow of soap suds that leaked to the motor even though we did not put excessive amount of soap in the machine. If there were only some way to protect the motor from any overflow of suds, it would be an almost perfect machine.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: LindaJS
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tracey was great at keeping me informed regarding issues and parts needed. Fixed it as dokn as he could, everything is working great. Everyone was friendly and courteous.
Pros: ease of use, Quality, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Jai., LG Social Media, April 12, 2023
Hey there Linda! Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
3
This will be my first and last top loading washing
on June 4, 2023
Posted by: Grumpy_Rob
from Renton, WA
Verified Purchase:Yes
The extra steps required to keep this machine from growing mildew and getting smelly are absurd. When not in use, we have to keep the door open and the detergent drawer open to allow the machine to dry out after use. Then there is the semi-regular cleaning cycle with a special cleaner you have to run. Also, the washer ran for 7.5 years, and started giving us an LE error and wouldn’t run, even if we emptied it. Fortunately $60 in parts and a YouTube video later I was able to fix it. Seems to be working again. Other than all that the washer works fine.
Quality
3
Features
4
Value
3
Response from lg.comBy Jai., LG Social., June 5, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Washer. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com