 |
Customer Reviews Collected from otterbox.com |
Otterbox - Commuter Series Wallet Case for Apple iPhone 6 - Black
Average Customer Rating:
4.4
Rating breakdown 406 reviews
5 Stars
276
4 Stars
57
3 Stars
35
2 Stars
16
1 Star
22
86%of customers recommend this product.
(
337 out of
392)
Customer Reviews for Otterbox - Commuter Series Wallet Case for Apple iPhone 6 - Black
Posted by: BigRed3
Verified Purchase:Yes
The product has been perfect in terms of protecting my phone.
My only issue has been durability.
I broke my belt clip, and purchased a new one.
After a few years, the soft cover began to deteriorate, but the lifespan was not unreasonable. I eventually replaced it with a cheap knock off. After breaking my clip again, I decided to call in and ask about a replacement.
To my surprise, not only did they send a new clip, but they also replaced my soft cover.
My only issue has been durability.
I broke my belt clip, and purchased a new one.
After a few years, the soft cover began to deteriorate, but the lifespan was not unreasonable. I eventually replaced it with a cheap knock off. After breaking my clip again, I decided to call in and ask about a replacement.
To my surprise, not only did they send a new clip, but they also replaced my soft cover.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LT920
from Olympia, WA
Gender:Female
Verified Purchase:Yes
Great case- looks pretty and is very functional and protective.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kt87
Verified Purchase:Yes
I recieved the new slip cover for my case maybe two weeks ago and the case is already starting to change colour to grey / blk like the teal is rubbing off, i dont keep the case in my pockets it lives in my purse or my hands and ive had much cheaper white phone cases live in the same purse and they have not changed colour so it is not the purse. I chose to get an otterbox for the protection and peace of mind jt gives me with my phone but its very frustrating looking at a miscoulred case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 15, 2016
Hi Kt87,
We’re truly sorry to see that the slip cover for your Commuter case is becoming discolored. We fully understand why this would be frustrating and we absolutely want to get things back on track for you.
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-419-7417, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
We’re truly sorry to see that the slip cover for your Commuter case is becoming discolored. We fully understand why this would be frustrating and we absolutely want to get things back on track for you.
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-419-7417, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hibby
Verified Purchase:Yes
I bought this one to replace my broken one. This one broke within 2 days. It has a weak spot where the power and audio jack are. My other one broke in the same spot. It seems to not be designed for taking the phone in and out.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 10, 2016
Hi Hibby,
We are sorry that you are having a bit of bad luck with the Commuter’s outer shell. We fully understand your disappointment and we certainly want to help out with this abnormal experience. We can easily replace your damaged case through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement set up for you!
Best,
OtterBox Customer Service Team
We are sorry that you are having a bit of bad luck with the Commuter’s outer shell. We fully understand your disappointment and we certainly want to help out with this abnormal experience. We can easily replace your damaged case through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement set up for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BSmith3013
Verified Purchase:Yes
I have one on my phone currently , it's cracked but still protecting my phone. The blue and black one was purchased for my bestfriend & he is loving it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst Otterbox Case I have ever owned
on January 28, 2017
Posted by: Steve M
I have used Otter Boxes cases for over 6 years on 4 different phone models, until this one I have been very impressed. I have had two Commuter cases for my I6 break in the same Spot- thin edge by speaker jack and both of the inner cases has become loose within a month of use. These cases don't rate up to my previous Commuter cases or defender cases I have owned
Response from otterbox.comBy OtterBox , Customer Service Team, January 30, 2017
Hi Steve,
Thanks for being a fan of our cases over the years! We are truly sorry that your recent Commuter case experience has not been a typical OtterBox journey. We completely understand why you are disappointed and we definitely want to get things back on track as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Thanks for being a fan of our cases over the years! We are truly sorry that your recent Commuter case experience has not been a typical OtterBox journey. We completely understand why you are disappointed and we definitely want to get things back on track as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Julie53
Verified Purchase:Yes
When I upgraded my phone the only choice of Otterbox was black. But it looks like everyone else's. Even more frustrating was that I kept losing my phone in my purse. Once I changed to the new color I can find my phone anywhere. Love the color!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angie
Verified Purchase:Yes
I am so happy that I purchased it! It’s slim enough to fit in your pockets! Very durable!! Definitely recommend it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com