I recently bought this otter box backing, after using the wallet back for so long, just to see if I would like it better. It's definitely different In a good way. I loved the wallet back but it didn't seem to be able to fit more then 3 cards but I switched and ended up adding one of those adhesive wallet backs to my new otter box and it's less bulky and is able to fit more cards in it. Loving the switch. I didn't hate my old wallet back at all. It was one of the best cases I have ever owned for a phone. Can't tell you how many times I dropped my phone and there wasn't a single scratch I just wanted it to hold more then 3 cards.
I've always used otterbox for every IPhone I've had over the past several years. I had my cutrent otterbox commuter for a couple of years now. The outer shell had started cracking & some pieces of have come off, so I decided to order another outer shell to replace it. When I got the new shell, one of the corners was bent and smashed in like it had been melted. Over the years I've had really great otterbox cases that lasted but lately they just don't seem to be what they used to be.
Response from otterbox.comBy OtterBox , Customer Service Team, March 24, 2017
Hi Amy,
Thanks for being a fan of our cases over the years! We are truly sorry that the replacement Commuter case shell that you purchased arrived damaged. This is disappointing but we assure you that this is not at all typical.
We certainly want to get things back on track as soon as possible for you by replacing this part through our warranty. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get that arranged!