otterbox.com Customer Reviews Collected from otterbox.com
Otterbox - Commuter Series Wallet Case for Apple iPhone 6 - Black
Average Customer Rating:
4.4 out of 5
4.4
Open Ratings Snapshot
Rating breakdown 406 reviews
5 Stars
276
4 Stars
57
3 Stars
35
2 Stars
16
1 Star
22
86%of customers recommend this product. 
(
337 out of 392
)
Customer Reviews for Otterbox - Commuter Series Wallet Case for Apple iPhone 6 - Black
Customer Rating
5 out of 5
5
Great Case for Phone Droppers
on April 5, 2017
Posted by: Lynnsey86
Verified Purchase:Yes
We all know that the Defender series of the Otterbox is very protective case but I needed something slimmer a few years ago that I liked. I tried the Commuter series and used it on my old Iphone for several years never breaking my phone once.. When we got our new Iphones by boyfriend suggested another case that was military approved. Didn't take long for my boys to break their phones on the first drop. I went straight back to my Commuter. I love the colors as well. Mine is black and teal and the one before was pink and black. Bought my kids each one and my mother. It's durable in the worst of situations and slim and pretty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Broken
on July 27, 2017
Posted by: Lisa
Verified Purchase:Yes
The hard shell didn't fit right and broke within 3 days. I had to order a second one. FRUSTRATING!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Amazing!
on July 29, 2017
Posted by: Gemma
Verified Purchase:Yes
Product arrived very fast and was exactly what I wanted, fits phone perfectly and is extremely durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Nice Product
on August 16, 2017
Posted by: Thomas
Verified Purchase:Yes
This product was purchased for an IPHONE 6 for our daughter who is in college. The main feature that was needed, beyond protecting the phone, is the ability to keep her student ID and debit card handy. The product seems to function well except that sliding cover for the debit card is very tight and is not easy to slide open. We are hoping it becomes easier as she uses it more but right now it is very inconvenient to try to get it open.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Better pictures
on September 13, 2017
Posted by: Annoyed
Verified Purchase:Yes
Wish the colours were more accurate on the website. It looked like the plastic inside would be lighter then the hard shell but it was the complete opposite, looks kinda dumb. But it is protective
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 14, 2017
Dear Annoyed,

We're glad to hear that your iPhone 6 feels secure within our Commuter case, and we apologize that you're feeling disappointed by the color. Unfortunately, even though we do our best to display accurate representations of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. If you ever have any OtterBox questions, please feel free to call our cheerful Otters at 1-855-688-7269. We're always happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Simply the best
on November 6, 2017
Posted by: damiddleton
Verified Purchase:Yes
I've owned Otter Box for many years and have dropped my phone on numerous occasions. After over 3 years and a drop from a counter the plastic cracked. I didn't want to chance it, so I bought a replacement. It fit perfectly and I'm back to confidently dropping my iPhone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Decent
on January 21, 2018
Posted by: Dani
Verified Purchase:Yes
I like the look of the product and it works rather well. But the only thing is that i have had to order a new plastic hard shell twice now because the plastic will just break out of nowhere, even without me dropping it. It is getting quite annoying.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2018
Dear Dani,

Sorry to hear that the shell on your Commuter case has cracked under the pressure! While we completely appreciate your chagrin towards the repetition of this issue, our products are not specifically engineered to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise jeopardize your device. As long as your phone has emerged unscathed, we'll call it a win and get straight to the part where we get you a warranty replacement! Just give our awesome Otters a call at 1-855-688-7269, and they'll make sure the protection keeps rolling for a long time to come!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Exactly what I wanted
on May 17, 2018
Posted by: NorthwestGirl
Verified Purchase:Yes
This case is exactly what I wanted. I've had the Defender for years and always loved that my phone could fall out of my pocket and I didn't have to worry. With the bulk however, I wanted to size down. I feel like this is a good compromise, it is smaller but still feels beefy enough to handle short falls. I have only had it about a week so I can't speak to it's resilience, but it certainly fits much better in my pocket. My only complaint is that the back is completely slick and has a tendency to slide. I put two pieces of Gaff tape on and that solved the problem, I think the design could be improved by a small strip of rubber in the middle to help with this.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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