otterbox.com Customer Reviews Collected from otterbox.com
Otterbox - Commuter Series Wallet Case for Apple iPhone 6 - Black
Average Customer Rating:
4.4 out of 5
4.4
Open Ratings Snapshot
Rating breakdown 406 reviews
5 Stars
276
4 Stars
57
3 Stars
35
2 Stars
16
1 Star
22
86%of customers recommend this product. 
(
337 out of 392
)
Customer Reviews for Otterbox - Commuter Series Wallet Case for Apple iPhone 6 - Black
Customer Rating
4 out of 5
4
I would have given it s five, but poor shipping
on May 17, 2018
Posted by: Roland
Verified Purchase:Yes
Good equipment , it will
I am sure protect my phone and I like the purple color
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Replaced phone; purchased new size commuter series
on June 27, 2018
Posted by: Wolf mom
Verified Purchase:Yes
I left my 5se on top of my car. Drove several miles before it fell off. Had location services on, found phone which had been run over several times. The glass was shattered on both sides but the phone still worked! Got all my info off, pulled out SIM card, & installed in new 6s using new but same type of commuter series cover.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Worst screen cover ever
on July 26, 2018
Posted by: Robert
Verified Purchase:Yes
I love the thin profile of the case and cover. I did not install the screen protector properly so bubbles abound. Thought it was gonna have a built in screen protector like last otterbox I had. Got rid of screen sheathe and hope the case will protect my screen
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 27, 2018
Hi Robert,

Sorry to hear that your Commuter series scratch protector is 'abounding' with bubbles! If you'd like to get a second chance with this shield, our friendly Otters will be happy to set up a warranty replacement. Just give them a call at 1-855-688-7269, and they'll get a claim started in no time at all!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Unhappy with the quality of the Commuter
on August 5, 2018
Posted by: Xie En
Verified Purchase:Yes
I have been using OtterBox's cases for many years, and used to stay with Defender. But because I prefer to use local SIM when traveling internationally and Defender does not make it easy to change SIM, I changed from Defender to Commuter. This is the 3rd time I had to replace, because the previous two did not last very long, and both cracked on the side, one on the top and one on the bottom, as you can see from the photo attached. I may continue with OtterBox as I really like the brand, but would strongly recommend they improve the quality of Commuter. Thanks!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 6, 2018
Hi Xie En,

We're sorry to see that you've been experiencing some rotten luck with the Commuter series! For future reference, please know that our friendly Otters are always happy to replace any damaged products under our awesome warranty to keep your protection status solid for as long as possible. Additionally, we certainly understand that installation can be tricky sometimes, and our representatives can help with that as well. Just give them a call at 1-855-688-7269, and they'll always be happy to assist with any warranty or application needs going forward!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Reliable, yet stylish
on August 27, 2018
Posted by: Hannah
Verified Purchase:Yes
I bought this case about 2 weeks ago and I absolutely love it. I'm a college student so I'm pretty clumsy. I've dropped my phone quite a few times, and it's still as pristine as can be! Also, I got the purple on purple and it is SO cute! I've gotten a ton of compliments on it. It's not bulky like some of the other cases which I love, but it still protects your case just as well, which I also love! Definitely recommend this case to anyone contemplating buying it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
.
on October 11, 2018
Posted by: tate
Verified Purchase:Yes
Doesn’t fit my phone all the way like it spaces weirdly from the silicone piece or whatever. Won’t be buying anything else from here.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2018
Hi tate,

We apologize that this Commuter series is struggling to find the right fit with your iPhone 6! This is definitely not typical of the product, and our handy Otters would love to fix things up with some alignment troubleshooting tips. Please don't hesitate to give them a call at 1-855-688-7269, and they'll straighten things out in no time at all!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it!
on October 13, 2018
Posted by: N May
Verified Purchase:Yes
I bought this as a replacement and I love the different color pairing!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Excellent fit and finish
on October 21, 2018
Posted by: Sunshinelady
Verified Purchase:Yes
This case fits the iPhone 6 very well. The grip on the side give your a good feel. Great design allows for you to create(mix & match) different color combinations. Very sturdy case. I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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