 |
Customer Reviews Collected from Samsung US |
Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
3.4
Rating breakdown 66 reviews
5 Stars
28
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
19
71%of customers recommend this product.
(
39 out of
55)
Customer Reviews for Water Filter for Select Samsung Refrigerators - White
Customer Rating
4
INSPECT Before Installing
on March 31, 2015
Posted by: BeachGoddess
from Huntington Beach, CA, USA
Expertise:Beginner
I love my Samsung Refrigerator. But I'm giving this review to warn consumers to please inspect your filter for small cracks etc before installing. My filter ruptured and flooded my house. The service technician had never seen this happen before, but said it could have been caused by the filter being dropped, causing cracks in housing.
Pros: fresh water taste
Cons: Did not meet expectations, malfunction
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Design Change does fit 4 year old French Door Model
on January 17, 2017
Posted by: Anonymous
from Saint Louis, MO, USA
Expertise:Intermediate
The design of the DA29-00020B has been modified, and without a part number change, no longer locks into the water filter holder.
I believe a new supplier of the filter made modifications that ignored the earlier models.
Poor engineering effort not to check compatibility with earlier models. My French Door model is only four years old.
Pros: Durable
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402748
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402748
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Great product...but...
on April 18, 2016
Posted by: ZmanJ
from Columbus, OH, USA
The filter is excellent but the price is too high. We need lower prices Samsung!
Pros: great filter
Cons: too expenseve
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi ZmanJ,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402790
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402790
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Placebo
on September 18, 2013
Posted by: Placebo
Does not appear to actually filter water. My tap water was tested with a TDS meter and it metered 116 ppm (parts per million) of total dissolved solids. I then tested the "filtered water" and the reading was the exact same. This filter appears to just make you think you are getting cleaner water.
I had a big detailed review of this filter submitted but it was not published the first time to the website for some odd reason.
Thanks Samsung
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Ross, Customer Care, May 12, 2022
Hello Placebo,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495989
^^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495989
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Filter DOES NOT Remove Critical Things
on May 29, 2025
Posted by: Janet
from Redondo Beach, CA
I really need an effective water filter and this is the only one available for my frig. This filter is not helping with a majority of the issues in my drinking water.
This is what an analysis from said about this water filter and my drinking water on the Coast of California.
What Your Samsung Filter DOES NOT Remove - Critical Gaps for Your Water Quality Issues:
- Arsenic (180x above guidelines) - Not removed by carbon filters
- Requires reverse osmosis or specialized arsenic removal media
- Uranium (12x above guidelines) - Not removed by carbon filters
- Requires reverse osmosis or ion exchange
- Nitrates (2x above guidelines) - Not removed by carbon filters
- Requires reverse osmosis or ion exchange
- Many disinfection byproducts - Only partial removal
- Arsenic (180x above guidelines) - Not removed by carbon filters
- Requires reverse osmosis or specialized arsenic removal media
- Uranium (12x above guidelines) - Not removed by carbon filters
- Requires reverse osmosis or ion exchange
- Nitrates (2x above guidelines) - Not removed by carbon filters
- Requires reverse osmosis or ion exchange
- Many disinfection byproducts - Only partial removal
Carbon helps but doesn't eliminate compounds like:
Dibromoacetic acid (91x above guidelines)
Bromochloroacetic acid (74x above guidelines)
Multiple other haloacetic acids
Dibromoacetic acid (91x above guidelines)
Bromochloroacetic acid (74x above guidelines)
Multiple other haloacetic acids
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, May 30, 2025
Hi Janet,
We understand how you feel regarding this filter. We are here to help you in any way we can.
Samsung water filter meets NSF/ANSI standards 42, 53, and 401, which assures that various contaminants from the water have been reduced, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149372978), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this filter. We are here to help you in any way we can.
Samsung water filter meets NSF/ANSI standards 42, 53, and 401, which assures that various contaminants from the water have been reduced, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149372978), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
3
Standard Filter
on April 2, 2014
Posted by: Dslgod
I changed the filter with ease and water was great but my only down fall you can find other non samsung filters that work the same for cheaper. But it was a great filter i just found it cheaper somewhere else.
Pros: ease of replacement
Cons: bit expensive
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi Dslgod,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403046
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403046
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Not what it used to be
on November 4, 2024
Posted by: VB22
from Austin, TX
I refuse to drink water from the faucet since it has a horrible taste, hence the purchase of a filtration system. However, as of recent the water coming out of the refrigerator has the same taste, not only I but no one in the house wants to drink the water from the refrigerator any more. Not sure what happened to this filter but it's not what it used to be.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 5, 2024
Hi there,
We understand how you feel regarding this water filter. We are here to help you in any way we can.
We would like to speak to you directly to gather more details about your water filter and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650779), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding this water filter. We are here to help you in any way we can.
We would like to speak to you directly to gather more details about your water filter and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650779), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Flow of water dropped drastically after only a week; prev filter lasted an year
on August 6, 2015
Posted by: Joshigee
from San Francisco Bay Area, CA, USA
Expertise:Intermediate
Purchased a replacement filter - Samsung - from a big box home appliance store and installed it according to directions. Let water flow for several gallons - again, according to the directions on the package.
Worked well for a week, and then water flow began dropping. Now it takes more than 20 seconds to fill a 6 oz juice glass.
Everything else - faucet position, water pressure, plumbing setup remains unchanged.
Possible a defective filter? I dont know.
Worked well for a week, and then water flow began dropping. Now it takes more than 20 seconds to fill a 6 oz juice glass.
Everything else - faucet position, water pressure, plumbing setup remains unchanged.
Possible a defective filter? I dont know.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi Joshigee,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water flow takes 20 seconds to fill a 6 oz. juice glass. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Water dispenses slowly:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402985
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water flow takes 20 seconds to fill a 6 oz. juice glass. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Water dispenses slowly:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402985
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US