 |
Customer Reviews Collected from Samsung US |
Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
3.4
Rating breakdown 66 reviews
5 Stars
28
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
19
71%of customers recommend this product.
(
39 out of
55)
Customer Reviews for Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
Not Worth The Money
on September 25, 2017
Posted by: XenaIL
from IL
Expertise:Intermediate
Water trickled out when filter installed. With filter removed the flow was normal.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi XenaIL,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience about the water dispenser dispensing water slowly. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Water dispenses slowly:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402691
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience about the water dispenser dispensing water slowly. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Water dispenses slowly:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402691
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
No Fuss Replacement
on December 29, 2015
Posted by: JeffM23
from Leominster, MA, USA
Expertise:Intermediate
We decided on the automatic 6 month replacement as it saves a lot of money.
The new filter came quickly and took just a couple seconds to install.
Pros: Inexpensive, easy to install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design change
on December 12, 2015
Posted by: wafflesyumyum
from OK
the end hole size was made smaller, so it doesn't work as well.
Pros: new paperweight
Cons: Poor quality, Did not meet expectations, not a good filter
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi wafflesyumyum,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402879
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144402879
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
THIS REVIEW IS FOR MY SAMSUNG REFRIGERATOR.
on May 12, 2021
Posted by: Anonymous
from corona ca
purchased my refrigerator 2018. a big water leak was detected inside the where you insert the water filter. it was good that i have ordered an extended warranty for the product. what if? i have not the extended warranty? i am screwd. my samsung/lowes give me a new refrigerator if the problem is not fixed? the bottom line is, i'll stay away from samsung appliances all of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 13, 2021
Sorry to hear about what happened with the water filter. I know this must of caused a lot of problems for you. I am happy this is covered under warranty. This way, we can be sure to provide a resolution that is satisfactory to your concern. If you have further questions or just need to ensure you are getting the best assistance needed for the matter. You can always contact our Social Media team using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143304021
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143304021
Written by a customer while visiting Samsung US
Customer Rating
5
This product has feature the after market filters don't have!
on July 13, 2016
Posted by: Ed2Consultabt
from Northern KY
Expertise:Intermediate
The Samsung filter works great. It filters out more harmful water contaminants than the after market filters. Great tasting water!
Pros: easy to install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
product last
on April 29, 2015
Posted by: Tdcjppd
from Katy, Texas
Expertise:Intermediate
This product does a great job filtering water and last a long time without replacement.
Pros: Durable
Cons: cost too much
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
the water taste is weird
on April 15, 2020
Posted by: Sundar
after installed this filter, the water taste is weird even i shed 3 buckets of water. i have ordered this product as an automatic purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jecca, Samsung Cares, July 8, 2020
Hello Sundar! I have this link (https://bit.ly/3eblsMv) that I believe may be helpful. It has some steps you can take when the water or ice from the refrigerator does not taste right. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
5
Easiest and best filter
on December 3, 2021
Posted by: Anonymous
from Wilmington, NC
i love the filter and the auto present in the mail every 6 months! very easy and keeps my water clean! and by subscribing, you save, can't beat that.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US