 |
Customer Reviews Collected from Samsung US |
Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
3.5
Rating breakdown 70 reviews
5 Stars
32
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
19
72%of customers recommend this product.
(
42 out of
58)
Customer Reviews for Water Filter for Select Samsung Refrigerators - White
Customer Rating
4
It's a filter
on December 12, 2016
Posted by: martinpal80
from Metuchen, NJ 08840, USA
Expertise:Intermediate
These filters are kind of expensive unless you enroll in the auto renewal plan. With the plan I feel the price is fair.
I have found however when comparing this filter to a Brita filter that the Samsung filter leaves more particles left over in the water. This was tested several times with a clear glass pitcher.
Tap water still tastes great out of this fridge and filter. I just have some concerns about the contaminants it did not filter out.
I have found however when comparing this filter to a Brita filter that the Samsung filter leaves more particles left over in the water. This was tested several times with a clear glass pitcher.
Tap water still tastes great out of this fridge and filter. I just have some concerns about the contaminants it did not filter out.
Pros: convenient
Cons: more contaminants left than a pitcher filter
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
bad
on February 28, 2023
Posted by: ashley
I received a bad filter and had to replace less than a month later. The ice was fully white and tiny. And the water tasted like metal.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 6, 2023
Good day, ashley.
All we want for you is to be able to grab a glass of fresh, cool water from your fridge whenever you want.
To better assist you in changing the water filter and things to consider before changing it, please refer to the links below.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator:
https://www.youtube.com/watch?v=okAfV86M0iw
The water filters designed to work on your Samsung fridge can be found on our website below.
https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145529062) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
All we want for you is to be able to grab a glass of fresh, cool water from your fridge whenever you want.
To better assist you in changing the water filter and things to consider before changing it, please refer to the links below.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator:
https://www.youtube.com/watch?v=okAfV86M0iw
The water filters designed to work on your Samsung fridge can be found on our website below.
https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145529062) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Unacceptable water testing results. Not happy.
on March 11, 2023
Posted by: Sierrarose
Very upset, we tested the water it came up 385 ppm with a zero water tester. My zero water filter tested 0, bottled water tested 35. Tap water 600, but 385 is unacceptable. We tried 2 authentic Samsung water filters. Seems all the filters are not filtering water as well as other filters or sources of water eg. bottled. Not a happy customer.
Response from Samsung USBy Carrie Galvan, SEA Care, March 13, 2023
Having clean water to drink is essential, Sierrarose. We can help you with the water filter of your refrigerator.
The National Sanitation Foundation (NSF) and the American National Standards Institute (ANSI) have various standards to identify what is filtered by a water filter. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For the immediate resolution of your concern, please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
The National Sanitation Foundation (NSF) and the American National Standards Institute (ANSI) have various standards to identify what is filtered by a water filter. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For the immediate resolution of your concern, please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Filter not recognized
on April 10, 2023
Posted by: Femsy
from laurel,md
Bought and installed a brand new samsung filter but keep getting the message to replace the filter.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
Greetings,
Thank you for raising your experience with the water filter, Femsy.
To ensure your water is always clear and delicious, change the water filter every six months or if needed. When you see the filter change icon or receive a message, you'll know it's time to change the filter.
For instructions to properly change the water filter, please see this guide about how to "Replace the water filter in your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch this video about "Changing the water filter on your Samsung refrigerator":
https://www.youtube.com/watch?v=okAfV86M0iw
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145676759, to help our team pull up your information.
Have a great day!
^Chrystel
Thank you for raising your experience with the water filter, Femsy.
To ensure your water is always clear and delicious, change the water filter every six months or if needed. When you see the filter change icon or receive a message, you'll know it's time to change the filter.
For instructions to properly change the water filter, please see this guide about how to "Replace the water filter in your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch this video about "Changing the water filter on your Samsung refrigerator":
https://www.youtube.com/watch?v=okAfV86M0iw
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145676759, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
great item
on May 18, 2023
Posted by: 5596 kalanaianaole hwy
from hawaii
I brought this a month ago and replaced the old one, great product.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
very good product
on July 21, 2023
Posted by: larisa
Good one and fit.ths company and any worker inthis place
Written by a customer while visiting Samsung US
Customer Rating
2
Short life and high cost filters eat you budget
on December 30, 2023
Posted by: Anonymous
from San Juan, Puerto Rico
I ah e had my refrigerator for 2.5 years and it only had an ice maker. It eats through the filters in about 3.5 months. My previous Frigidaire filters were cheaper and lates about 9 months covering ice maker and water dispenser. Love the fridge but the filter cost is very high and short lasting. Samsung need to improve filter life and lower the cost.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, January 4, 2024
Greetings!
We understand your dismay about your Samsung water filters. We are here to help.
The water filters from Samsung last approximately six months. We would want to speak with you directly to provide support and collect more details. Please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146697982 to help our team pull up your information.
Leo
We understand your dismay about your Samsung water filters. We are here to help.
The water filters from Samsung last approximately six months. We would want to speak with you directly to provide support and collect more details. Please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146697982 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Filters make water taste awful.
on April 21, 2024
Posted by: UNHAPPY
from South Carolina
These filters never top tasting bad. I bought a box of 3 and threw the other 2 out. We have followed the instructions and we have run countless gallons of water through the filter and it still tastes horrible. Don't waste your money. Nice thing is our model refrigerator can operate without the filter. I purchased an 'in-line' filter to filter the water before it gets to the refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 23, 2024
Hello there,
We understand your disappointment if the water tastes bad. We are here to help.
Here are simple steps to follow if your water tastes bad. Please choose "Water tastes bad." Kindly click on the embedded word.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147071762) to help our team pull up your information.
Have a great day.
^Camille
We understand your disappointment if the water tastes bad. We are here to help.
Here are simple steps to follow if your water tastes bad. Please choose "Water tastes bad." Kindly click on the embedded word.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147071762) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US