A:
Hey Chuck, Are you holding your button down UNTIL it beeps? I do not have the genesis but I have 2 different sodastream machines and both indicate that you Hold Down the button until you hear the beep (or buzzing sound) Ours is pretty loud, you cant miss it. So it is hold till beep, let go, press again till beep, let go, and once more for normal "fizz" less times for less fizz. Hope that helps.