Hi bill, you can remove the ice bucket by following the steps on http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=553381&modelname=RF28HMEDBSR&modelcode=RF28HMEDBSR/AA . ^Rosi

I'm sorry to hear about your experience. Unfortunately it appears that the reason for the confusion is the fact that there are a variety of noises a refrigerator can make, some of which are normal and can be minimized with basic installation adjustments or troubleshooting, and others that may require service.

Here are the basic troubleshooting tips that can be found in the User Manual:
• Check if the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation? Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs because various parts contract or expand in response to temperature changes in the refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is normal. The sound is caused by the compressor operating at high capacity.

If this doesn't help resolve the issue, please refer to the "Answers" link and online "Troubleshooting Guide" on Samsung's website, where you can also find a service request submission form for further assistance.

Thank you,
Ms. Samsung

The water from the dispenser should be cooled to the refrigerator temperature. If the water is not cool, it may be because at least some of the water from the refrigerator's reservoir, which holds about two liters, has been dispensed. Each time water is dispensed, the tank refills with water that is the temperature of the water in the source pipes. Therefore, even if you used only half of the chilled reservoir supply, the temperature of the next glass after the tank is topped off will be somewhere in between the source water and the fridge temperature.

If you'd like your drinking water to be colder than the temperature inside the refrigerator, you'll need to add ice.

Thanks for the question,
Ms. Samsung