Hi there,
We understand how important it is to protect the glass cooktop surface and keep it looking its best, and we’re here to help clarify the proper care options.
For non-induction glass cooktops, Samsung does not recommend using mats or covers during cooking, as they can trap heat and may damage the surface. Instead, proper care, cookware use, and cleaning methods are the best ways to protect the glass.
Please follow the maintenance instructions outlined in the user manual on pages 46–48 under “Care and cleaning of the glass cooktop.” These pages explain approved cleaning methods, what to avoid, and tips to help prevent scratches or damage. Be sure to review the section carefully and click on any embedded links for additional support.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Thank you!
^Joshua