A:
Hi it's Vince with Dyson. It may be helpful to use the unit with the Max mode disengaged. To change to normal mode, engage the trigger, press and release the "Max" button on the back of the machine. The "Max" button light will turn off and you will hear the machine change tone to indicate it is now running in normal mode. If you do require additional assistance, please reach out via email to askdysonus@dyson.com.
Best wishes,
Vince P.