DysonProductExpert
 
 
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    December 10, 2012
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    March 26, 2024
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The Dyson Purifier Hot+Cool Gen1 purifying fan automatically senses, captures and traps pollutants to purify your whole room.¹ It heats or cools the air, while removing 99.97% of particles as small as 0.3 microns.³
 

Does it auto purify when turned on?? Zero use instructions came with this unit.

Hi there, if your machine is on it will Auto purify as needed. I would like to provide you details on how you use your machine. If you go to Dyson.com and click the support tab top pf page, select your machine and there is a downloadable guide as well as some great getting started and usage videos.

Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
1 month, 1 week ago
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Posted by: 
DysonProductExpert
 
The best cleaning performance of any upright de-tangling vacuum.¹ The Dyson Ball Animal 3 tackles tough tasks easily, making it ideal for pet owners and parents. New de-tangling technology automatically clears wrapped hair from the brush bar as it cleans. With Ball technology and 3 cleaning modes, the Dyson Ball Animal 3 smoothly navigates around furniture and obstacles with a simple turn of the wrist, for precise cleaning. With no loss of suction, 2 Dyson-engineered accessories, and up to a total of 50ft reach, the vacuum gets up high, down low and everywhere in between for a whole-home deep clean. Comes with a 5-year warranty and lifetime Dyson support.
 

Where are the tools attached on this vacuum? On my current vacuum (not a Dyson), the tools are attached to the wand itself, making it very difficult to use the wand under beds and furniture. How long is the wand without the hose? Thanks! El Gato

Hi there, this is Jenifer with Dyson. The tools do not attach to the machine. They may be stored separately in the Dyson tool bag, sold separately or included with select models. The hose is 15ft long and the power cord stretches an additional 35 ft. Please feel free to email us at askdysonUS@dyson.com with any additional questions.
1 month, 2 weeks ago
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Posted by: 
DysonProductExpert
 
The Dyson V8 cordless vacuum cleaner is engineered with the power, versatility, tools and run time to clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V8 has advanced, whole-machine filtration that captures pet allergens and fine dust, expelling cleaner air. Thanks to the cordless format, it also transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between. Comes with a 2-year warranty and lifetime Dyson support.
 

which is better the V8 or V11?

Hi there, this is Jenifer with Dyson. This is a question of preference. The V11™ models do have more suction power, longer run time, and more features. You may view a comparison chart at the following link: https://www.dyson.com/vacuum-cleaners/cordless
Please feel free to email us at askdysonUS@dyson.com with any specific questions.
1 month, 2 weeks ago
by
Posted by: 
DysonProductExpert
 
The best cleaning performance of any upright de-tangling vacuum.¹ The Dyson Ball Animal 3 tackles tough tasks easily, making it ideal for pet owners and parents. New de-tangling technology automatically clears wrapped hair from the brush bar as it cleans. With Ball technology and 3 cleaning modes, the Dyson Ball Animal 3 smoothly navigates around furniture and obstacles with a simple turn of the wrist, for precise cleaning. With no loss of suction, 2 Dyson-engineered accessories, and up to a total of 50ft reach, the vacuum gets up high, down low and everywhere in between for a whole-home deep clean. Comes with a 5-year warranty and lifetime Dyson support.
 

Is an attachment included which allows cleaning under beds?

Hi there, this is Jenifer with Dyson. The Articulating hard floor tool is an ultra-slim tool that pivots 180 degrees to reach into difficult gaps. This tool is not included with this model but is included with the Dyson Ball Animal 2 Complete or may be purchased separately. Please feel free to email us at askdysonUS@dyson.com with additional questions or availability.
1 month, 2 weeks ago
by
Posted by: 
DysonProductExpert
 
The best cleaning performance of any upright de-tangling vacuum.¹ The Dyson Ball Animal 3 tackles tough tasks easily, making it ideal for pet owners and parents. New de-tangling technology automatically clears wrapped hair from the brush bar as it cleans. With Ball technology and 3 cleaning modes, the Dyson Ball Animal 3 smoothly navigates around furniture and obstacles with a simple turn of the wrist, for precise cleaning. With no loss of suction, 2 Dyson-engineered accessories, and up to a total of 50ft reach, the vacuum gets up high, down low and everywhere in between for a whole-home deep clean. Comes with a 5-year warranty and lifetime Dyson support.
 

My Dyson is around 10 years old. Now when I have the handle in an upright position, the motor turns off. When the handle is in the vacuuming position, it works. What's wrong? Bella

Hi there, this is Jenifer with Dyson. We're sorry to that you are having an issue with your machine. We can help diagnose the issue and just need a few more details. You may reach out to us via email at askdysonUS@dyson.com for assistance.
1 month, 2 weeks ago
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Posted by: 
DysonProductExpert
 
Dyson Airwrap Complete styler is engineered for multiple hair types and styles. This set comes with 1.2-inch and 1.6-inch barrels to curl and wave hair, and brushes to smooth and volumize, allowing you to dry and style simultaneously. The Dyson Airwrap Complete styler has Coanda air technology which allows you to curl, wave, smooth and dry hair without extreme heat.
 

What’s the case color? Can you select a color?

Hi there, this is Jenifer with Dyson! The color of the presentation case included with this model is the Prussian blue. Please feel free to email us at askdysonUS@dyson.com with any additional questions.
1 month, 3 weeks ago
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Posted by: 
DysonProductExpert
 
The best cleaning performance of any upright de-tangling vacuum.¹ The Dyson Ball Animal 3 Extra deep cleans your whole home- and your pet. The vacuum tackles tough tasks easily, making it ideal for pet owners and parents. The Groom tool removes loose hairs, dead skin, and allergens directly from your pet- before they spread them around your home.² New de-tangling technology automatically clears wrapped hair from the brush bar as it cleans. With Ball technology and 3 cleaning modes, the Dyson Ball Animal 3 Extra smoothly navigates around furniture and obstacles with a simple turn of the wrist, for precise cleaning. With no loss of suction, five Dyson-engineered accessories, and up to a total of 50ft reach, the vacuum gets up high, down low and everywhere in between for a whole-home deep clean. Comes with a 5-year warranty and lifetime Dyson support.
 

Is this vacuum difficult to push on high pile carpet/ or is it just for low carpet?

There is called an easy push cleaner head if the suction is storing for your flooring. This part is sold on Dyson.com
1 month, 3 weeks ago
by
Posted by: 
DysonProductExpert
 
The Dyson V8 cordless vacuum cleaner is engineered with the power, versatility, tools and run time to clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V8 has advanced, whole-machine filtration that captures pet allergens and fine dust, expelling cleaner air. Thanks to the cordless format, it also transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between. Comes with a 2-year warranty and lifetime Dyson support.
 

We have hardwood floors. will the beater/roller bar damage this type of flooring? we have no pets.

Hi there, this is Jenifer with Dyson. The V8™ cleaner head is designed for all floor types. Maintenance is key, so we recommend keeping the soleplate clean and free of damage along with ensuring the wheels roll freely over the floor surface.

If you’re concerned there’s something wrong with the cleaner head, please reach out to us via email at askdysonUS@dyson.com as we are happy to provide you with support.

Best wishes,
Jenifer
Voice of the Customer
1 month, 3 weeks ago
by
Posted by: 
DysonProductExpert
 
The Dyson V8 cordless vacuum cleaner is engineered with the power, versatility, tools and run time to clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V8 has advanced, whole-machine filtration that captures pet allergens and fine dust, expelling cleaner air. Thanks to the cordless format, it also transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between. Comes with a 2-year warranty and lifetime Dyson support.
 

does it come with a charging cord

Hi there, this is Jenifer with Dyson. All cordless models include a charging cord. Please feel free to email us at askdysonUS@dyson.com with any additional questions.

Best wishes,
Jenifer
Voice of the Customer
1 month, 3 weeks ago
by
Posted by: 
DysonProductExpert
 
The Dyson Outsize delivers Dyson suction power in a larger format. It's engineered with the suction power, run time, size, and tools to deep clean larger spaces. It has a 25% wider cleaner head and a 150% larger bin compared to the Dyson V11. The Dyson Outsize covers more floor with each pass and allows for more cleaning between bin emptying. The de-tangling Digital Motorbar XL cleaner head deep cleans carpets and hard floors and adapts suction power to your floor type. Its versatile cordless format transforms into a handheld vacuum with one click so you can clean up high, down low, and everywhere in between with three cleaning modes for the right power where you need it. Comes with a 2-year warranty and lifetime Dyson support.
 

We have only hardwood floors and no pets. We are looking for Dyson stick vacuum that works best in this situation. There are not children in the home and we are not messy people. what would you recommend?

The Outsize is a great fit, this machine is a little on the heavier side. If you need more lightweight a V11 is a great option. If you are looking for a machine with an on and off power button instead of a trigger to hold during use, take a look at the V12 or the V15.
1 month, 3 weeks ago
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Posted by: 
DysonProductExpert