DysonProductExpert
 
 
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    December 10, 2012
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    March 26, 2024
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DysonProductExpert's Answers
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The Dyson Purifier Hot+Cool Gen1 purifying fan automatically senses, captures and traps pollutants to purify your whole room.¹ It heats or cools the air, while removing 99.97% of particles as small as 0.3 microns.³
 

Does this machine have a filter that needs to be cleaned??

Hi there, this is Jenifer with Dyson. The Gen1 HP10 filter is designed to be replaced every 12 months. That's because over time, filters can get clogged with pollutants, and even let unpleasant odors back into the room. The machine will alert you when it’s time to change filters. A filter life reading can be found on the LCD screen. The catalytic filter never needs replacing.

Please feel free to email us at askdysonUS@dyson.com with any other questions.

Best wishes,
Jenifer
Dyson Expert
4 months, 1 week ago
by
Posted by: 
DysonProductExpert
 
 Dyson - Airwrap multi-styler Complete Long - Ultra blue/Blush pink
Dyson - Airwrap multi-styler Complete Long - Ultra blue/Blush pink
Special edition Blue Blush is designed to stand out and engineered to protect. Pioneering technology in bright blue balanced by soft pink - to create styles as unique as you.
 

Hi all, I got this last month and realize some have cleaning brush. is the Blue/Blush pInk edition does not include the brush? Kinda weird that each color edition has different gifts..

Hi, Sunny. Dyson does offer different models of the Airwrap™ which include different attachments and accessories based on need. Please feel free to email askdysonUS@dyson.com and we are happy to provide support if you are missing something from your order.

Best wishes,
Jenifer
Dyson Expert
4 months, 1 week ago
by
Posted by: 
DysonProductExpert
 
The Dyson Outsize delivers Dyson suction power in a larger format. It's engineered with the suction power, run time, size, and tools to deep clean larger spaces. It has a 25% wider cleaner head and a 150% larger bin compared to the Dyson V11. The Dyson Outsize covers more floor with each pass and allows for more cleaning between bin emptying. The de-tangling Digital Motorbar XL cleaner head deep cleans carpets and hard floors and adapts suction power to your floor type. Its versatile cordless format transforms into a handheld vacuum with one click so you can clean up high, down low, and everywhere in between with three cleaning modes for the right power where you need it. Comes with a 2-year warranty and lifetime Dyson support.
 

Does this outsize vacuum not have an LED light on the head?

Hi Matt,
This model does not have a lighted-head.
Best Wishes,
Adam@Dyson
4 months, 1 week ago
by
Posted by: 
DysonProductExpert
 
The Dyson V8 cordless vacuum cleaner is engineered with the power, versatility, tools and run time to clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V8 has advanced, whole-machine filtration that captures pet allergens and fine dust, expelling cleaner air. Thanks to the cordless format, it also transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between. Comes with a 2-year warranty and lifetime Dyson support.
 

How do you empty the dust and dirt in the vacumm?

Hi there! This video guide may be helpful:
https://www.youtube.com/watch?v=3xC25ve_otQ
Best Wishes,
Adam@Dyson Support
4 months, 1 week ago
by
Posted by: 
DysonProductExpert
 
The Dyson V11 Extra cordless vacuum cleaner is engineered with the power, versatility and run time to deep clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V11 has advanced, whole-machine filtration that expels cleaner air. Its versatile cordless format transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between with 3 cleaning modes for the right power where you need it. LED display shows remaining battery power, power modes and maintenance alerts. Comes with a 2-year warranty and lifetime Dyson support.
 

Can I purchase an extra battery? Cost? Do I need additional filters or other maintenance accessories?

Hi Shell! You can purchase an extra battery or filter is you see fit, but that's not needed. Everything you need should come in the box. Please contact live support to match you with the correct parts for your model.
Best,
Adam@Dyson Support
4 months, 1 week ago
by
Posted by: 
DysonProductExpert
 
The Dyson V8 cordless vacuum cleaner is engineered with the power, versatility, tools and run time to clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V8 has advanced, whole-machine filtration that captures pet allergens and fine dust, expelling cleaner air. Thanks to the cordless format, it also transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between. Comes with a 2-year warranty and lifetime Dyson support.
 

I'm moving to the UK with this item. Can I purchase a UK charger from Dyson and use this item there? I understand that it's not recommended, however so many of the answers on this page are contradictory; some Dyson experts say it's ok, some don't.

Hi Jules, sorry it wouldn't be as simple as changing the charger, you will need to replace also the main body and battery. To be sure, if you're permanently moving overseas, you should look to purchasing a unit locally once you arrive.
Best wishes,
Adam@Dyson support
4 months, 2 weeks ago
by
Posted by: 
DysonProductExpert
 
The Dyson V11 Extra cordless vacuum cleaner is engineered with the power, versatility and run time to deep clean homes with pets. Dyson’s de-tangling Motorbar cleaner head deep cleans carpets and hard floors with hair removal vanes that clear long hair and pet hair from the brush bar. The innovative Hair screw tool with a conical brush bar is perfect for cleaning upholstery and pet beds. The Dyson V11 has advanced, whole-machine filtration that expels cleaner air. Its versatile cordless format transforms into a handheld vacuum with one click so you can clean up high, down low and everywhere in-between with 3 cleaning modes for the right power where you need it. LED display shows remaining battery power, power modes and maintenance alerts. Comes with a 2-year warranty and lifetime Dyson support.
 

Do I have to keep the trigger pressed for the vacuum to stay on or is there an on/ off button?

Trigger must be held.
4 months, 2 weeks ago
by
Posted by: 
DysonProductExpert
 
The Dyson Purifier Hot+Cool Gen1 purifying fan automatically senses, captures and traps pollutants to purify your whole room.¹ It heats or cools the air, while removing 99.97% of particles as small as 0.3 microns.³
 

Please I would like to know if this device can cool a medium size room during hot summer afternoons Thank you

There is no Freon inside these machines like an air conditioner.
4 months, 2 weeks ago
by
Posted by: 
DysonProductExpert
 
The Dyson Gen5detect is the most powerful HEPA cordless vacuum.¹ It has HEPA filtration for our deepest, most hygienic clean. It's engineered with the power, intelligence, versatility, and run time for a cleaner, healthier home. It intelligently optimizes suction power based on floor type and debris picked up.⁴ The LCD screen indicates when to keep cleaning an area and when to move on. The Fluffy Optic cleaner head reveals invisible dust on hard floors. The de-tangling Digital Motorbar cleaner head deep cleans carpets and hard floors without tangles. Its versatile cordless format transforms into a handheld vacuum with one click so you can clean up high, down low, and everywhere in between. The wand detaches to reveal a ready-to-go tool for continuous cleaning. Comes with a 2-year warranty and lifetime Dyson support.
 

Can you wash this filter or does it have to be replaced?

The filter is designed to be washed in water about once a month.
-Adam@Dyson support
4 months, 2 weeks ago
by
Posted by: 
DysonProductExpert
 
Dyson Zone™ headphones with air purification are scientifically tuned for every detail. The audio technology is engineered for immersive listening in comfort, providing ultra-low sound distortion advanced noise cancellation with a full audio spectrum. A two-stage filtration system delivers purified air that captures 99% of ultrafine particles to your nose and mouth via a contact-free visor. Includes the enhanced battery for extended listening- up to 50 hours with audio noise cancelling or up to 4 hours of purification1 1In low flow mode with Bluetooth on. Performance may vary based on environmental conditions and usage.
 

Are these on-ear or over-ear?

These use ear cup geometry and ergonomic engineering seal in sound and seal out noise. Micro-suede cushions the ears for comfort.
Best Wishes,
Adam @ Dyson support
4 months, 3 weeks ago
by
Posted by: 
DysonProductExpert