A:
Hi Madison! Thanks for the question! We are able to take a look at the unit in a free 20 minute appointment. We'll look to see what's going on and how it can be fixed. From there, it depends on the issue. To get started, I'd recommend making a reservation for your local Best Buy's Geek Squad.
Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.