A:
Hi Hozr,
Thank you for your question.
Sorry you're having trouble. Please try the following steps to ensure all is in order otherwise please contact us directly at 1-800-798-7398 as one of our agents would be happy to assist in arranging a replacement or otherwise.
The manual for the Shark® Rotator® Professional Lift-Away® Model #: NV501 can be found at the link below:
- See more at: http://www.sharkclean.com/products/0/all/46/shark-rotator-professional-lift-away/#sthash.t6LYGNyT.dpuf.
STEPS TO CHECK:
-Disconnect the floor nozzle and turn it upside down to inspect the brush roll for debris/hair in the roller.
-Open the bottom frame and do a visual inspection of the hose.
-Reconnect the frame to the floor nozzle.
-Reconnect the floor nozzle to the body.
-Turn the unit on by pressing the POWER button and tilt the handle down.
-Then press the BRUSHROLL button on the handle; brush roll should start spinning.
Hope this was helpful
Kind regards,
Customer Care Team