Shark Support Team
 
 
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    June 7, 2016
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    March 5, 2024
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Shark Support Team's Answers
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The Shark HyperAir delivers premium air power and next-generation intelligence that give you an easy, healthy hair-care experience with ultra-fast drying and no heat damage, for styles that last. Attach the IQ 2-in-1 Concentrator or IQ Styling Brush and Shark HyperAIR intelligently sets the heat and airflow settings for you, taking the guesswork out of styling.
 

Is there a way to keep the cold setting on? or do I just need to keep my finger on the cold button?

We would like to let you know to use the cool setting the button needs to be pressed the whole time you want to use the cool setting.
2 months, 1 week ago
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Posted by: 
Shark Support Team
 
The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.
 

How long does the warranty last? Had a lot of shark vacuums that broke or just stoppped working just wanna know if it breaks how long it covered and if we just bring it to the store?

We would like to let you know that this unit has a 5 year limited manufactures warranty. If you ever have any issues with your shark products we recommend reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 months, 3 weeks ago
by
Posted by: 
Shark Support Team
 
Meet the Shark SpeedStyle, designed for speed and power in a compact, dynamic styling system. Take hair from wet to dry, ultra-fast, with no heat damage. The RapidGloss Finisher delivers a silky, naturally shiny finish without the frizz*. This set also includes a QuickSmooth Brush and Turbo Concentrator, making it ideal for straight and wavy hair. *vs. air-drying, based on 600-person survey.
 

Can we use this in any country or use it only in the US?

We would like to let you know that this unit is designed for use in North America and should only be used in a 120V outlet.
2 months, 3 weeks ago
by
Posted by: 
Shark Support Team
 
The Shark NeverChange Air Purifier is designed for 10x longer filter life, saving you $300 or more in filter replacement costs over 5 years*. It captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). It covers up to 650 sq. ft. for powerful, multi-room purification. Odor Neutralizer Technology guards against odors throughout your home, releasing a fresh scent into your air for 2x better odor reduction vs. filtration alone, Based on ASTM E544 vs. HP150 with filter and carbon only, after 30 minutes. *Allergen refers to non-living matter. *Vs. cost of replacing filters on a competitor unit over 5-year period in 300 square foot space.
 

Where do you buy Replacement filter? I see Bestbuy doesn't have them

We would like to let you know that you can purchase the filter for this unit by reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 months, 3 weeks ago
by
Posted by: 
Shark Support Team
 
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
 

Where can I purchase replacement attachments ? Brush and crevice tool ? If one from Amazon works...which one ?

We would like to let you know that you can purchase parts and accessories for this unit by reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 months ago
by
Posted by: 
Shark Support Team
 
Meet the new Shark Detect Pro Cordless Stick Vacuum. Its ultra-intelligent detect suite gives you 4 deep-cleaning technologies that detect & react to their surroundings. DirtDetect senses the hidden dirt that hides in your home, and automatically boosts power to pull it in. EdgeDetect senses edges and corners and doubles suction* power for more powerful cleaning* (vs. ECO mode). FloorDetect senses carpets and hard floors around your home, and optimizes your vacuum’s performance based on the floor type. Lastly, LightDetect automatically illuminates dark spaces, so you can easily track down hidden dirt. All four of these technologies combine in the Shark Detect Pro to give you up to 50% better* dirt pickup (*Based on ASTMF608, eco vs. boost). Never swap nozzles with the QuadClean Multi-Surface brush roll that tackles four cleaning targets: fine dust, pet hair, large debris, and dust along edges. For incredible maneuverability, Detect Pro gives you full-sized* cordless power, in a 30% lighter** frame (*vs. IZ862H, **Based on ASTMF608, vs IZ540H). Change the way you clean with the new Shark Detect Pro Cordless Stick Vacuum.
 

Can I get a wall hanger for the Pro Detect cordless vacuum?

We would like to let you know that this unit does not have a wall hanger.
3 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.
 

Will this air purifier eliminate Nitrogen dioxide gas and PM2.5 from my gas stove

We would like to let you know using Clean Sense IQ, the Shark Air Purifier tracks 3 distinct sizes of particulate matter: PM1.0, PM2.5, and PM10. Each of these particulate sizes corresponds to common household pollutants. PM1.0 includes ultra-fine allergens. PM2.5 includes smoke. PM10 includes dust, pollen, and mold.
3 months, 1 week ago
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Posted by: 
Shark Support Team
 
The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.
 

Where can I buy another wall plug wire? My dog ate through mine!!!

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 months, 1 week ago
by
Posted by: 
Shark Support Team
 
With Shark FlexStyle, you can easily transform between a powerful, fast, hair dryer, and an ultra-versatile multi-styler with no-heat-damage. One twist is all it takes to flex from one to the other. Attach different stylers and unlock the ability to curl, volumize, smooth, and dry—the choice is yours. Lightweight & powerful, FlexStyle is the answer to fast, easy styling.
 

Which converter can I use for the sharkflex, is this one suffiecient? I've added examples in pictures. Or if you have any suggestions

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We would like to let you know that is unit is not design for use outside North America. We do not recommend using a converter as it can damage the unit.
3 months, 1 week ago
by
Posted by: 
Shark Support Team
 
With Shark FlexStyle, you can easily transform between a powerful, fast, hair dryer, and an ultra-versatile multi-styler with no-heat-damage. One twist is all it takes to flex from one to the other. Attach different stylers and unlock the ability to curl, volumize, smooth, and dry—the choice is yours. Lightweight & powerful, FlexStyle is the answer to fast, easy styling.
 

Will a 2000w 220v to 110v voltage converter be able to work with this sharkfelx device? Like this one? Or which converter would you recommend? https://www.amazon.com/gp/product/B0CN19NKMB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&th=1

We would like to let you know that is unit is not design for use outside North America. We do not recommend using a converter as it can damage the unit.
3 months, 1 week ago
by
Posted by: 
Shark Support Team