Shark Support Team
 
 
Shark Support Team's Stats
 
Reviews
  • Review Count
    0
  • Helpfulness Votes
    0
  • First Review
    None
  • Last Review
    None
  • Featured Reviews
    0
  • Average Rating
    0
 
Reviews Comments
  • Review Comment Count
    0
  • Helpfulness Votes
    0
  • First Review Comment
    None
  • Last Review Comment
    None
  • Featured Review Comments
    0
 
Questions
  • Question Count
    0
  • Helpfulness Votes
    0
  • First Question
    None
  • Last Question
    None
  • Featured Questions
    0
 
  • Answer Count
    2297
  • Helpfulness Votes
    2,338
  • First Answer
    June 7, 2016
  • Last Answer
    March 5, 2024
  • Featured Answers
    0
  • Best Answers
    240
 
 
Shark Support Team's Reviews
 
Shark Support Team has not submitted any reviews.
 
Shark Support Team's Questions
 
Shark Support Team has not submitted any questions.
 
Shark Support Team's Answers
<<prev 1 2 3 4 5 ... 230 next>>
 
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
 

Does this vacuum have an adjustable head

We would like to let you know that the floor nozzle is not adjustable.
4 months, 3 weeks ago
by
Posted by: 
Shark Support Team
 
The Shark Clean Sense Air Purifier MAX with Odor Neutralizer Technology uses Pure Air MicroForce to deliver fast, powerful, and quiet purification for up to 1200 sq. ft. A True HEPA filter captures 99.98% of airborne particles (based on IEST-RP-CC007.3, 0.1-0.2 microns). Odor Neutralizer Technology guards against odors throughout your home.
 

Can the unit be run without the "scent filter"? Fresh-Smelling Home Odor Neutralizer Technology guards against odors in your home, releasing a fresh scent, and delivering 2x better odor reduction vs. filtration alone. *Based on ASTM E544 vs. HP100 / HP

We would like to let you know you can run the unit without the Odor Neutralizer Technology Cartridge.
4 months, 4 weeks ago
by
Posted by: 
Shark Support Team
 
 Shark - Stratos UltraLight Corded Stick Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer - Navy
Shark - Stratos UltraLight Corded Stick Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer - Navy
The Shark Stratos Corded stick has the most powerful suction and best hair pick up of any Shark. It features Shark’s most advanced cleaning technology. The DuoClean PowerFins Hair Pro nozzle grips and captures more dirt, debris and hair, and Odor Neutralizer Technology guards against bad odors inside your vacuum. Plus, Anti-Allergen Complete Seal with HEPA filtration traps fine particles as you clean.
 

How to empty dust cup. Directions are not working. Can’t get empty button to work.

To empty the dust cup, first you would need to remove the handheld from the wand. Then you would need to remove the dust cup form the handheld by pressing the 2 dust cup release buttons at the same time and then pull out the dust cup. While holding the dust cup over a trash bin press the Empty button and pull open the door until it clicks and locks in the open position.
5 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
 

Does it clean mold and mildew in homes air?

We would like to let you know that The Shark Air Purifier is equipped with a 3-stage HEPA filter that is designed to capture 99.98% of particles down to the 0.1–0.2 micron range, plus odors and VOCs. The cylindrical structure pulls air through the back and sides of the unit and passes it through the HEPA filter. Particles such as smoke, mold, and allergens are then trapped in the HEPA filter, allowing only clean air to be passed through the top vents.
5 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier NANOSEAL Filter with true HEPA captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for protection against household odors and VOCs. Based on IEST-RP-CC007.3, 0.1–0.2 microns.
 

Is this the best replacement filter for the shark HP102PETBL air purifier?

To ensure you are getting the correct filter for your unit we recommend reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
5 months, 1 week ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.
 

Are shark air hepa filters made on USA

We would like to let you know that our products are made in China.
5 months, 1 week ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll &amp; Anti-Allergen Complete Seal - Silver
Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver
This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)
 

How can I order additional sponge filters?

We would like to let you know that you can purchase filters for this unit by reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
5 months, 1 week ago
by
Posted by: 
Shark Support Team
 
The Shark Cordless Pro with Clean Sense IQ and PowerFins Plus is the newest lightweight cordless stick with the latest cleaning technology. Clean Sense IQ detects the dirt you can’t see and automatically boosts power. The PowerFins Plus brushroll combines flexible fins and soft microfiber material for continuous contact on all surfaces. Plus, Odor Neutralizer Technology guards against bad odors from debris you pick up. Combines two brushroll technologies into one nozzle—soft microfibers handle stuck-on dust & piles of large debris, and PowerFins directly engage floors and dig deep into carpets. HyperVelocity accelerated suction delivers incredible performance in an ultra-lightweight cordless. Removable battery can charge anywhere in your home, delivering up to 40 minutes of runtime. (In standard mode, measured at the hand vacuum.) Removable dust cup empties debris in seconds with a CleanTouch Dirt Ejector so you never get your hands dirty. | Shark Cordless Pro with Clean Sense IQ and PowerFins Plus | IZ562H
 

How do you replace the filter? What filter is it? Or is the filter washable?

We would like to let you know that the filters are washable. if you need to replace the filter you can purchase it by reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
5 months, 1 week ago
by
Posted by: 
Shark Support Team
 
The Shark Wandvac Self-Empty System is the powerful, lightweight cordless vacuum that empties itself so you can ditch the dirty work. It features HyperVelocity suction power and a PowerFins brushroll to tackle floors & carpets with no hair wrap. And when you’re done cleaning, Wandvac automatically empties into a HEPA-sealed base for up to 100x less dust in your home vs. Wandvac traditional emptying.
 

When I start to vacuum the roller spins for a second then stops, and an orange light turns on and it won’t vacuum. I’ve looked under the roller, there is nothing jammed, it’s clean. How can I fix this?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
5 months, 1 week ago
by
Posted by: 
Shark Support Team
 
The Shark Matrix Plus 2-in-1 Robot combines an ultra-powerful vacuum with Sonic Mopping for a complete clean from start to finish. First, it’s an ultra-powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. It features Matrix Clean, which allows your robot to clean from multiple angles using a precision grid ensuring no spots are missed on all your floor types. No cleaning detail is unmet with this robot’s corner and edge cleaning, self-cleaning brushroll for pet hair, and HEPA filtration trapping 99.97% of dust and allergens into the bagless base. With Precision Home Mapping, the robot uses its 360 LIDAR vision to scan your home and build a detailed map, enabling fully autonomous movement. This also allows your robotic vacuum to detect and avoid objects in its path day or night. It creates a precise home map in the SharkClean app so you can select specific areas to clean on-demand, initiate Matrix Clean, and set cleaning schedules from anywhere. Utilize the app to set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates Matrix Clean with vacuuming, mopping, CleanEdge, and self-emptying to give you the ultimate floor cleaning machine.
 

Why will my Shark Matrix Plus 2 in 1 not dispense water?

We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
5 months, 1 week ago
by
Posted by: 
Shark Support Team