A:
Are the LED lights lit solidly, or are they blinking? Have you tried all of the troubleshooting tips listed here?:
http://www.rocketfishproducts.com/products/home-theater/RF-WHTIB.html
If you are still experiencing issues afterwards, then I would recommend bringing your item, along with the receipt, back to the place of purchase for further assistance. Otherwise, you may call our Product Support Line at 1-800-620-2790.