We purchased this unit (GTW465ASNWW) through Best Buy, and we also purchased the installation service. (And the haul-away service.) When the unit arrived, we got a new drain hose with it. I do not know, however, if the new drain hose came with the unit itself, or as part of the installation service. Given that page 18 of the Owner's Manual and Installation Instructions (downloadable) does show the drain hose and related parts to connect it, my guess is that it came with the unit. If you purchase the Best Buy installation, you will probably have the same experience we did, i.e., getting the drain hose one way or the other, plus you'll get two new water cables. You can also purchase a haul-away service from Best Buy for your old washer.