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- Review count11
- Helpfulness votes8
- First reviewFebruary 7, 2022
- Last reviewMarch 15, 2022
- Featured reviews0
- Average rating3.9
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- Question count1
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- First questionJuly 16, 2021
- Last questionJuly 16, 2021
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You're excited to buy a new washer or dryer ~ now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and gives you extended coverage when the warranty ends. Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge). If something goes wrong after the manufacturer warranty ends, rest easy; you won't be stuck with a huge repair bill. Geek Squad Protection has your back and will take care of any covered repairs.
Customer Rating
1
Hot Stinking Mess!!
on February 7, 2022
Posted by: EricMc
Verified Purchase:Yes
I don't know if they're good washers and dryers, or if the accessories are any good. Why?
On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare.
Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on.
I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies.
Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!!
Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!
Mobile Submission: False
No, I would not recommend this to a friend.
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Full-size and fully featured, with the washer on the bottom and dryer on top, the sleek single unit LG WashTower takes up half the space, giving you room to add a sink, a folding table or whatever you like. But unlike conventional stacked pairs, LG~s Center Control panel is perfectly positioned with both washer and dryer controls at just the right height. Built-in intelligence makes laundry less of a chore by taking out the guesswork, while top-of-the-line innovations put advanced cleaning power within reach.
I'm replacing an old Kenmore AllInOne. Because Washer/Dryer are physically attached and have a shared cabinet I have to replace both though only washer died (a waste) . Is this unit like that as well, or can one machine be removed and replaced?
4 years, 11 months ago
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