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April 24, 2013
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Samsung - HW-B550D 3.1 Channel B-Series Soundbar with Wireless Subwoofer - Black

Rich sound and deep bass brought to you by Dolby Audio, built in center speakers and booming subwoofers. Hear the action wrap ar ound the room with adaptive sound.

I have a Samsung TV and a Samsung sound bar. What is the procedure to eliminate the delay between people talking and when you hear their voices?

Hi there, If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

Additionally, please make sure your soundbar is using the latest firmware Version. You can update the firmware Version of your soundbar by using a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.

If you continue to experience audio delay, and are connected wirelessly, please use the included digital optical audio cable, or an HDMI cable purchased separately, to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.
~ Samsung Solutions

1 year ago

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Samsung

Samsung - HW-C400/ZA 2.0 Channel C-Series Soundbar with Built-in Woofer - Black

Add a soundbar. Enjoy everything more. From concerts to cooking competitions, for binging shows and streaming music, this soundbar is loaded with clever features that you~ll use every day.

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will it come with a optical wire

Best Answer

Hi AlL, No the HW-C400 Soundbar does not include an optical cable. One will have to be purchased separately. ~ Samsung Solutions

1 year ago

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Samsung

Samsung - HW-S60D 5.0 Channel S-Series All-in-one Soundbar, Dolby Atmos and Q-Symphony - Black

Enjoy Dolby Atmos sound from above and around without requiring HDMI cables. Perfectly synchronized TV and soundbar audio~ bring s a new level of immersion. This all in one soundbar delivers sharp and rich audio with a compact design. ~ Q Symphony requires a compatible 2020 2024 Samsung TV. Please refer to samsung.com for more information.

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Does the soundbar need to be connected to the TV with an HDMI cable to receive Dolby Atmos Sound?

Hello Paul, All Samsung 2024 Neo QLED 8K & 4K, OLED TVs, the Q80D and 55” and above The Frame are Dolby Atmos compatible. If you do not have this model please make sure to connect to your TVs HDMI eARC port. If your TV only has an ARC port you will not be able to utilize Dolby Atmos. ~ Samsung Solutions

1 year ago

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Samsung

Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

Extra-large capacity 3-Door French Door Refrigerator with customizable and changeable door panels available in a variety of colors and finishes. A revolution in convenience and design, the concealed Beverage Center features both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.

Can I get this refrigerator in a 32-33 width?

Hi Reese,

No, the width of this fridge model is 35 6/8 inches.

Have a great day.

-John

1 year ago

Posted by:

Samsung

Samsung - HW-Q600C 3.1.2 Channel Q-series Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black

Get the party started and level-up your entertainment experience with the Q600C. Enjoy optimized sound that syncs with your TV~s audio and surrounds you in the story.

Is there an adjustment when the sound lags behind the speech when someone is speaking on the TV? I guess it is called a lip synch issue. I only seem to have this problem on one specific live sports broadcast on Peacock.

Hello CoreyF, If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

Additionally, please make sure your soundbar is using the latest firmware Version. You can update the firmware Version of your soundbar by using a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.

If you continue to experience audio delay and are connected wirelessly, please use the included HDMI cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.

~ Samsung Solutions

1 year ago

Posted by:

Samsung

Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow

Imagine a new phone that truly simplifies your day. Galaxy S25 does more than keep your world all in one place ~it uses AI to intuitively streamline your life. What if you could plan a night out with your friends with one simple ask? Your personal assistant will find the perfect spot and text it to them. Want to keep tabs on your busy day ahead? Galaxy S25 gives you the insights you need before you know you need them with Now Brief. Want to wow with your content? Capture and curate post-worthy shots every time with an incredible high-res camera. Looking for a phone that can truly keep up with you? Galaxy S25 is built with a long-lasting battery. What if you could experience epic tech that brings ease to your everyday? Galaxy S25 does just that.

Can I use this phone in the UK

Hey Mike, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25. The advertised unlocked (U.S. version) Galaxy S25 is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the carrier of your choosing from the list provided to inquire if it would be fully functional for use in the U.K. Feel free to reach out to Support if you have any other questions for us. Thank you for being a faithful Samsung customer. - Debra

1 year ago

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Samsung

Samsung - HW-Q600C 3.1.2 Channel Q-series Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - Titan Black

Get the party started and level-up your entertainment experience with the Q600C. Enjoy optimized sound that syncs with your TV~s audio and surrounds you in the story.

How can I determine what firmware version in currently installed on this soundbar.

CoreyF, By pressing and holding the Sound Control (gear icon) button on the remote for 6 seconds until the unit is off, then check the display for the firmware version. You can download the current firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q600C under Q Series.

Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

1 year ago

Posted by:

Samsung

Samsung - Galaxy Tab A9+ 11" 256GB - Wi-Fi - Graphite

Meet your go to device for on the go family fun Galaxy Tab A9+. A bright, engaging 11" screen is perfect for every family member to do what they love. Whether they~re enjoying a show, unwinding with a game or catching up on schoolwork or day to day tasks, an upgraded chipset makes every experience feel smooth and easy. You can even open multiple apps at the same time and get all your everyday tasks done quickly. Use it for hours without worrying about power, and keep everything you love together with plenty of storage space. Plus, the preloaded Samsung Kids app provides a safe digital environment for your little ones to happily learn and play. Give your family a great all in one Tab that perfectly meets all their everyday needs without taking a bite out of your wallet Galaxy Tab A9+.

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Does this tablet have standalone GPS?

Good day Bill, thanks for taking the time to ask us your question about the Samsung Galaxy Tab A9+. No, the advertised Galaxy Tab A9+ (Wi-Fi) version does not have standalone GPS capabilities. This device relies on Wi-Fi for location services. If you have any other questions for us, let us know by contacting Support. Thanks for being a loyal Samsung customer. - Debra

1 year ago

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Samsung

Samsung - Galaxy Watch7 Fabric Band S/M - White

With its slim and comfortable design, the Fabric Band provides a sleek look and will make you forget you're even wearing it. Indulge in unrivaled comfort all day long, and when it's time to sleep, you can rest easy knowing this band will keep your Galaxy Watch7 securely on your wrist.~ It's also made with the planet in mind, containing UL certified recycled materials.~

What size wrist will this band fit comfortably

Hey Barb, thank you for asking us your question about the Samsung Galaxy Watch7 Fabric Band. The S/M size is suitable for wrists measuring 130mm to 190mm, while the M/L size is designed for wrists ranging from 145mm to 205mm. To determine the correct size for your wrist, you can measure it. If you don't have a cloth or paper tape measure, a simple string will suffice! 1. Take a piece of rope or string and wrap it around your wrist. 2. Use a pen or marker to mark the spot where the string meets. 3. Take the string and lay it flat on a ruler or tape measure to find the size in millimeters. If you have any other questions, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

1 year ago

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Samsung

Samsung - BESPOKE Side-by-Side Smart Refrigerator with Beverage Center - White Glass

A Bespoke Side-by-Side refrigerator lets you create a stylish kitchen with your choice of color and finish: White Glass or Fingerprint Resistant Stainless Steel. The Beverage Center provides quick and easy access to refreshing cold and filtered water. Dual Auto Ice Maker makes two types of ices - cubed or Ice Bites. Plus, Power Touch Sensor lets you open doors effortlessly with a light touch.

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I'm confused. Is the FREEZER frost free? If the glass on front gets cracked, what can be done to repair it?

Hi Bjjohn,

No, the freezer of this fridge needs to be defrosted from time to time.

Should the white glass be damaged, you can check for its availability for replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.

Have a great day.

-John

1 year ago

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Samsung