Good day,
We understand your frustration with this experience. We're here to help you.
We highly recommend performing the troubleshooting steps from the link below to help elevate how the cooktop performs. Kindly visit the hyperlink for further assistance.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148552980, to help our team pull up your information.
Have a great day!
Chrystel