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  • Answer Count
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    April 24, 2013
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    March 30, 2026
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This lifestyle TV helps you curate your own gallery with works of art or personal photos. It~s customizable and showcases expert validated color and 4K resolution.
 

What are the dimensions of the exterior box with all the ports? Wanting to install a media enclosure but need to know what size to buy.

The One Connect Box dimensions for The Frame TV are 13.7 x 2.6 x 5.4 (WxHxD in inches).
~ Samsung Specialist
1 year, 1 month ago
by
Posted by: 
Samsung
 
This lifestyle TV helps you curate your own gallery with works of art or personal photos. It~s customizable and showcases expert validated color and 4K resolution.
 

What are the dimensions of the exterior box

The One Connect Box dimensions for The Frame TV are 13.7 x 2.6 x 5.4 (WxHxD in inches).
~ Samsung Specialist
1 year, 1 month ago
by
Posted by: 
Samsung
 
This premium Samsung AI TV features details and contrast, expert validated colors, and a slim bezel. An AI-powered processor that upgrades your content scene by scene. Its contour design brings you a modern look, while clear motion and depth enhance the picture.
 

Does this model have artificial intelligence? How can I refresh the pixels to avoid burn-in or does the TV do it automatically?

Alex - Intelligent Mode can be enabled. You can access Pixel Refresh (as well as other functions) under: Home > Menu > Settings > All Settings > General & Privacy > Panel Care
~ Samsung Specialist
1 year, 1 month ago
by
Posted by: 
Samsung
 
This premium TV features details and contrast, expert validated colors and a slim bezel. Its design brings you a modern look, wh ile clear motion and depth enhance the picture.
 

My cat scratched the bottom of the tv and left marks. Is there any product or DIY you can recommend ?

Hamid - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Specialist
1 year, 1 month ago
by
Posted by: 
Samsung
 
Samsung's Family Hub side-by-side large capacity refrigerator is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
 

Do you have to change a filter? If so where can I get it?

Hi Lela,

We are here to assist you with your fridge.

Please see page 48 of the user manual for steps on how to replace the water filter.

https://downloadcenter.samsung.com/content/UM/202407/20240731002009024/SBS_RS5300T_F-Hub_DA68-03958D-07_EN-MES-CFR.pdf

We can purchase the water filter compatible with this fridge on the link below:

https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/

Should you still need support, please don’t hesitate to reach out to us through the channels below.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, provide us with this reference number (1148297198), and it will help our team pull up your information.

^Rodel
1 year, 1 month ago
by
Posted by: 
Samsung
 
Samsung Mega Capacity 3-Door French Door refrigerator features 32 cu. ft. capacity, Dual Auto Ice Maker and a modern design. Store more groceries, including big and bulky items. The Dual Auto Ice Maker makes two types of ice ~ cubed, or Ice Bites that chill your drink faster.
 

Will this fridge fit through a 30” door if the doors are removed and if so Will delivery remove the doors

Hi there,

Yes, the depth of the fridge without the doors and handles is 29 4/8" so it will fit a 30" door.

^Rodel
1 year, 2 months ago
by
Posted by: 
Samsung
 
Elevate the look of your kitchen with Samsung's ENERGY STAR Certified, Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around the cooktop sides and up through the slim control panel. Air Fry built into the oven lets you cook healthier fried food, and you can grill family favorites on the removable non-stick griddle.
 

Not sure how to control the temperatures on the 3 size burner. I understand how to turn each one on, but the temperature low through high never seems to work correctly. Always on high.

Hi Lois,

It really can be disappointing when you are trying to control the heat of your cooktop and it doesn't respond the way you would like. Let us help you out.

I have shared a Samsung link below to help with your experience with the cooktop.

Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

In addition, your range model uses a radiant surface element. The heating elements retain heat better than a regular electric cooktop. The stored heat keeps it warmer for a longer period making the temperature change longer (making it hotter or cooler).

Should you need more assistance with your range, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1148294244 to help our team pull up your information.

Leo
1 year, 2 months ago
by
Posted by: 
Samsung
 
Now you can easily beautify your backsplash and give it the upgrade it deserves. Choose a premium, professional look or cover up any unfinished backsplash area with a sleek 4" backguard for your 30" Front Control Slide-in Range.
 

What back guard will fit a Samsung MX58K9500WG/AA range? Thanks

Hi Lucky,

We are happy to provide details to your questions.

There is no backguard that is compatible with your Samsung range model. This Samsung backguard accessory is compatible with several Samsung range models and I have listed them below.

NE63T8751SG/AA
NE63T8711ST/AA
NE63T8711SG/AA
NE63T8511ST/AA
NE63T8511SG/AA
NE63T8311SG/AA
NE63T8111SG/AA
NY63T8751SG/AA
NX60T8751SG/AA
NX60T8711ST/AA
NX60T8711SG/AA
NX60T8511ST/AA
NX60T8511SG/AA
NX60T8311SG/AA
NX60T8111SG/AA

Leo
1 year, 2 months ago
by
Posted by: 
Samsung
 
 Samsung - 43 Class DU8000 Series Crystal UHD Smart Tizen TV (2024)
Samsung - 43 Class DU8000 Series Crystal UHD Smart Tizen TV (2024)
This essential TV features a thin design that practically blends into your wall with thousands of on demand shows and movies for free. All that extra content comes in crisp 4K and prismatic color AirSlim.
 

Does the Samsung 43 inch du 2000 have a port for optical audio output? One of the existing answers speaks of input not audio output with an optical cable.i am confused. Thanks

Hi Ed,

The DU8000 TV Series has an optical audio port, the DU7200 does not.

~Samsung Advisor
1 year, 2 months ago
by
Posted by: 
Samsung
 
This essential TV features a thin design that practically blends into your wall with thousands of on demand shows and movies for free. All that extra content comes in crisp 4K and prismatic color AirSlim.
 

Does this tv have fire tv

Hi,

The DU8000 TV has Tizen, which is our Smart Platform.

~Samsung Advisor
1 year, 2 months ago
by
Posted by: 
Samsung