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Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black

Samsung's 5.5 cu. ft. Extra-Large Capacity Top Load Washing Machine is equipped with Super Speed Wash, which powerfully cleans a full load of laundry in just 28 minutes without sacrificing cleaning performance. With Wi-Fi connectivity, you can remotely start, stop, or delay your smart washer from our simple-to use SmartThings App. Active Waterjet, a built-in water faucet, lets you easily pretreat heavily soiled and stained clothes.

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Can I choose the water level on this machine or does it determine the water level per load?

Hi Niecey,

Yes, this washing machine model will determine the water level, washing time, rinse count, and spin count based on the weight of the items.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash - White

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How do I know how much detergent to use since I do not know how much water is in the machine?

Hi Eve,

Let us get you the details you are looking for about the detergent amount to use with this Samsung washing machine model.

I have shared a Samsung link below to guide you with what detergent to use (use the right kind of detergent) and how much to use (use the right amount of detergent).

How to use detergent in your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS10001018/

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147387179 to help our team pull up your information.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

This 27" wide pedestal will allow you to lift your Samsung front-load washer or dryer by more than a foot for a more convenient height. Tidy up your laundry space with an easily accessible built-in storage drawer.

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Will a new Samsung washer fit on an old pedestal (about 5-6 years old)

Hi Peter,

No, newer Samsung washing machine models will not be compatible with the older pedestals from 5 - 6 years ago. Newer models are compatible with newer pedestals.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - White Glass

Samsung's smart gas range features a stylish and contemporary Bespoke design with a recessed handle that seamlessly blends into your kitchen for an elegant and minimalist look. Air Sous Vide locks in flavor and moisture so you can enjoy gourmet cooking at home and Air Fry built into the oven lets you cook healthier fried food

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Can I change the bottom panel for a different color?

Hi Ashley,

No, the bottom panel is not interchangeable; however, you can select from three available colors (Stainless Steel, Matte Black Steel, and White Glass).

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - 30 in. Wide 5 Elements Freestanding 6.3 cu. ft. Electric Range with WiFi, No-Preheat Air Fry & Convection - Stainless Steel

Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.

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Can the stove be turned off from the stree

Greetings!

No, the stove/cooktop of this Samsung range model cannot be turned off remotely; however, monitoring is possible. The feature (Smart Control) can disable the oven.

I have shared the user manual link below of this Samsung range model. Please turn to pages 37 - 38 for using the Smart Control Feature.

https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386861 to help our team pull up your information.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - 30 in. Wide 5 Elements Freestanding 6.3 cu. ft. Electric Range with WiFi, No-Preheat Air Fry & Convection - Stainless Steel

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Does this have a lock out feature for safety with children around?

Hi Jm,

Yes, this Samsung range model has a lockout feature for its oven. To activate/deactivate the lock, please turn to page 27 of this model's user manual link shared below.

https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386797 to help our team pull up your information.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - 7.4 Cu. Ft. Gas Dryer with Sensor Dry - Brushed Black

Samsung~s Large Capacity Gas Dryer is equipped with Sensor Dry, which automatically optimizes the time and temperature of your drying cycle to avoid excess energy use and protect your clothes from heat damage

does vent opening stick out?

Greetings!

No, this Samsung dryer model vent opening (exterior vent cover or pipe extends from the wall or side of the building) is not recommended to have it stick out.

I have shared this model's user manual link below. Please turn to page 14 for the ducting requirements.

https://downloadcenter.samsung.com/content/UM/202401/20240129152427900/OID55996_IB_DV5100B_EN_231006.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386749 to help our team pull up your information.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

The Samsung Bespoke AI Laundry Ventless Combo machine is the industry~s fastest and largest All-in-One Combo washer & dryer.Forget waiting at home to switch clothes to the dryer, this All in One washes and dries in one machine leaving your clothes clean and dry in 98 minutes with the Super Speed cycle Designed to save space and time, it's fast drying performance combined with an intelligent wash system makes laundry day less of a chore. Plug this ventless combo in any standard 120v outlet for easy installation anywhere in your home.

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What EXACT brands/types does Samsung AUTHORIZE as proper for use in this particular unit? Detergents, Softeners, etc?!?!

Hi J Lenard,

We are glad to answer your question about the type of detergent to use with this Samsung washer-dryer combo model.

There is no particular brand that Samsung recommends for use with the washer-dryer model; however, a specific type is highly recommended. Samsung washing machines require HE (High Efficiency) detergents that do not contain natural ingredients like vinegar or baking soda.

In addition, this washer-dryer model has a cycle called Tide POD Cold, its a wash cycle specifically for use with Tide Pods and uses cold water to wash the laundry.

I have shared the user manual link of this model below. Please turn to page 33 for the correct detergent type guidelines, page 45 for the Tide POD Cold cycle description, and page 47 for the Tide POD cold cycle chart.

https://downloadcenter.samsung.com/content/UM/202407/20240715104812449/OID74251_IB_T-PJT_WD8000D_7LCD_EN_CFR_MES_240712.pdf

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386562 to help our team pull up your information.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

This Samsung Over-the-Range Microwave conveniently syncs with your Samsung range or cooktop so that ventilation and lighting will turn on automatically when you turn on the burners. Through the SmartThings app, you can remotely adjust ventilation speed and cooking time right from your smartphone and receive alerts when heating or cooking is finished. It also has an extra-large 2.1 cu. ft. capacity that will accommodate even your largest dishes, and glass touch controls illuminate with a simple touch and dim when not in use for a clean, seamless look.

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Can this model be configured to vent outside the home or is it recirculating only?(4 answers)

Hi Eunice,

Yes, this Samsung over-the-range microwave model can be installed to vent outside (top exhaust or back exhaust) apart from a recirculating installation.

Leo

1 year, 10 months ago

Posted by:

Samsung

Samsung - Bespoke 27-in Laundry Pedestal with Storage Drawer - Brushed Black

Designed to pair with Samsung Bespoke Front Load washers and dryers, this 27-in wide pedestal will allow you to lift your Bespoke washer or dryer by more than a foot for a more convenient height. It also provides an easily accessible built-in storage drawer, so you can tidy up your laundry space.

See all Q&A for this product

We are waiting for a pedestal that is compatible with the Samsung Bespoke All-in-One washer/dryer combo. Is there an updated timeline on when that product will be released? Also, is there a way to be notified when it comes out?

Greetings!

We are happy to answer your question about the compatible pedestal for the All-in-One washer/dryer combo model.

The pedestal for the Bespoke AI Laundry Combo™ All-in-One 5.3 cu. ft. Ultra Capacity Washer and Ventless Heat Pump Dryer will be available in August 2024. You may visit the Samsung website to determine whether a compatible pedestal is available.

https://www.samsung.com/us/

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147386321 to help our team pull up your information.

Leo

1 year, 10 months ago

Posted by:

Samsung