Howdy JO, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is not tied to any carriers, nor has it been, as it is being sold as new. Perhaps, the clerk that you spoke with should have specified that devices that are purchased directly through carriers may not be truly "unlocked" for up to 60 days. You are able to purchase unlocked devices from other retailers, like BestBuy, that are truly unlocked. Hopefully that helps clear up any confusion. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra