Thank you for sharing your experience with your fridge, Art. Let's get the ice maker taken care of.
If your ice maker is not making ice, this guide provides step-by-step instructions, helpful hyperlinks, and instructional videos to fix it.
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146246779) to help our team pull up your information when you message us.
Have a great day.
-John