Hi there Jennifer, thank you for finding the opportunity to ask us your question about your Samsung Galaxy Buds2. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. When you have an available moment in your day, please review the article titled, "No, low, or poor audio quality on Samsung earbuds" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your Galaxy Buds2. Feel free to contact Samsung Support afterwards if you would like further assistance and/or troubleshooting. Thank you for being a staunch Samsung customer. - Debra