Samsung

Samsung's Stats

Reviews

Review Count
0
Helpfulness Votes
0

First Review
None
Last Review
None
Featured Reviews
0
Average Rating
0

Reviews Comments

Review Comment Count
0
Helpfulness Votes
0

First Review Comment
None
Last Review Comment
None
Featured Review Comments
0

Questions

Question Count
0
Helpfulness Votes
0

First Question
None
Last Question
None
Featured Questions
0

Answers

Answer Count
73461
Helpfulness Votes
37,910

First Answer
April 24, 2013
Last Answer
August 3, 2026
Featured Answers
0
Best Answers
3938

Samsung's Reviews

Samsung has not submitted any reviews.

Samsung's Questions

Samsung has not submitted any questions.

Samsung's Answers

<<prev 1 ... 3235 3236 3237 3238 3239 ... 7347 next>>

Samsung - BESPOKE 23 cu. ft. 4-Door Flex French Door Smart Refrigerator with Customizable Panels (panels sold separately) - Custom Panel Ready

Smart Counter Depth 4-Door Flex refrigerator with customizable door panels (panels sold separately) available in multiple colors and finishes. It features the Beverage Center with both a water dispenser and AutoFill Water Pitcher, plus a Dual Ice Maker with Ice Bites.

Is the Bespoke model (RF23A9675AP/AA) exactly the same as the Smart Refrigerator (RF23A9671SR/AA) except for the color panels vs stainless?

Great observation, BradC. Yes, the only main difference between the two is the replaceable panel for
the Bespoke model (RF23A9675AP/AA) and Smart Refrigerator (RF23A9671SR/AA) having a stainless.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1145043734) to help our team pull up your information.

Have a great day.

^Charles

3 years, 9 months ago

Posted by:

Samsung

Samsung - Bespoke 11.4 cu. ft. Flex Column refrigerator - Navy Glass

BESPOKE Flex Column refrigerator, which converts from fridge to freezer, can be used alone or combined with another BESPOKE Flex Column or Bottom Freezer refrigerator, to design the perfect refrigerator for your home. Plus, choose from three unique colors

can the shelves on the doors be removed? I read the upper shelves are 17w X 13d. If I remove shelves on the door what would be the available depth (larger than the actual shelf) ? I want to place 19" wide frames of honeycomb in (to kill pest larvae).

Hi, jothebeekeeper.

Glad you asked. Yes, the door shelves can be removed. Slightly lift and pull out the door bin; make sure it's empty before removal.

Have a great day.

^Charles

3 years, 9 months ago

Posted by:

Samsung

Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

Samsung~s new 4.5 cu. ft. large capacity Front Load Washer features Super Speed Wash, so you can wash full loads with full performance in just 28 minutes, and has built-in Wi-Fi so you can receive end of cycle alerts and remotely start, stop, and schedule laundry right from your smartphone.

How do I turn the sound off on both the washer and dryer?

Great question on how to disable the sound on this washing machine K. We're happy to answer your question.

You can turn the alarm sound on or off by pressing the alarm OFF button on the control panel. When the alarm is off, the cycle completion melody and the power off beep will not sound. However, the other sounds stay active.

There is no option to turn off the other sound the washing machine makes.

Please feel free to get back to us via the following options for us to assist you with the dryer as we do not know the model of the dryer you are using:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, provide us with this reference number 1145043341, it will help our team pull up your information.

Leo

3 years, 9 months ago

Posted by:

Samsung

Samsung - 4 Backguard for 30 Slide in Range - Black

Now you can easily beautify your backsplash and give it the upgrade it deserves. Choose a premium, professional look or cover up any unfinished backsplash area with a sleek 4" backguard for your 30" Front Control Slide-in Range.

See all Q&A for this product

Will this fit model NX58K9850SG/AA?

Greetings!

We appreciate your question about the compatibility of this Samsung backguard with the Samsung range with model number NX58K9850SG/AA.

The backguard is not compatible with the Samsung range with model number NX58K9850SG/AA.

I have shared all the compatible Samsung range the backguard is compatible with below.

NE63T8751SS/AA
NE63T8711SS/AA
NE63T8511SS/AA
NE63T8311SS/AA
NE63T8111SS/AA
NY63T8751SS/AA
NX60T8751SS/AA
NX60T8711SS/AA
NX60T8511SS/AA
NX60T8311SS/AA
NX60T8111SS/AA

Leo

3 years, 9 months ago

Posted by:

Samsung

Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation - Stainless Steel

Free up space above your cooktop with the new, beautifully designed Smart SLIM Microwave. This combination microwave with ventilation hood fits into the same space as an under-the-cabinet hood, but despite its slim size, it has a 1.1 cu. ft. capacity. The SLIM Microwave packs in the powerful performance you need with all the technology that you love in a slim, space efficient size.

See all Q&A for this product

I have this microwave and am missing the two grease filters, where can I purchase additional grease filters for this microwave?

I'm glad to answer your question about where you can purchase the grease filters.

You may purchase grease filters by visiting the website of our authorized distributor for parts and accessories website I have shared below.

http://www.samsungparts.com/CustomerService.aspx

If all diligence has been done to search for the grease filters (packaged separately), please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, provide us with this reference number 1145043024, it will help our team pull up your information.

Leo

3 years, 9 months ago

Posted by:

Samsung

Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

Counter Depth 4-Door French Door Refrigerator is a revolution in convenience and design, the concealed Beverage Center features both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.

See all Q&A for this product

If I buy the stainless steel version, can I change the panels later on?

That's a fantastic question, LT. Yes, you can change the bespoke refrigerator panel at a later date.

Have a great day.

^Charles

3 years, 9 months ago

Posted by:

Samsung

Samsung - 5.0 Cu. Ft. High-Efficiency Top Load Washer with Active WaterJet - White

Samsung's top-load washer has a large 5.0 cu ft. capacity to help you fit more in every load and cut down on laundry time, leaving more time for you. It is also equipped with Active WaterJet - a built-in faucet that lets you pre-treat stained clothes with a press of a button - and an EZ Access tub design that allows you to easily reach the bottom of the washer tub, stretch-free.

Question 1. Why is the water level so low when washing clothes? It doesn’t appear to have enough water in machine when washing. Can it be adjusted

Greetings!

We appreciate your question about the water level of the washing machine.

The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts.

Additional water can be added by using the deep fill button on the control panel. The deep fill is available with the following cycles.

a. HEAVY DUTY
b. WHITES
c. DELICATES
d. PERM PRESS
e. QUICK WASH
f. RINSE+SPIN

Leo

3 years, 9 months ago

Posted by:

Samsung

Samsung - 21.5 Cu. Ft. Side-by-Side Counter-Depth Fingerprint Resistant Refrigerator with Food ShowCase - Black Stainless Steel

This slim Samsung refrigerator will give your kitchen a more streamlined look. Plus, the showcase doors let you easily grab any items youve stored in the door bins, without wasting excess energy.

Anyone know if there’s an aftermarket icemaker or an updated replacement for this model? Bought in 2020, the icemaker’s never worked right, super slow, jams, unit is cracked and it decides for you re: crushed/cubed. Love the fridge hate the icemaker! tks

Hi Kim,

That's an interesting question. Let us get you some settings for the ice maker.

The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time.
Once the ice bucket is full, the ice maker will stop.
The ice maker can make approximately two trays of ice every 3 hours.

Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough

Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes to frost.

Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket

You can get in touch with our Samsung Parts Team at (800) 627-4368, Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for an available and compatible ice maker for you if you like to replace it.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1145042857) to help our team pull up your information.

Have a great day.

^Charles

3 years, 9 months ago

Posted by:

Samsung

Samsung - 30 in. Wide 5 Burner 6.0 cu. ft. Freestanding Gas Range with No-Preheat Air Fry & Convection - Stainless Steel

Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking simple and fun.

See all Q&A for this product

When it says height is adjustable, is that both up and down?

We're glad you asked that question about the height adjustability of this Samsung range model Cooking.

You can lower or raise the height of the range. The height of the range can be adjusted between 36 1/8 inches to 36 7/8 inches.

Leo

3 years, 9 months ago

Posted by:

Samsung

Samsung - 55" Class 8000 Series LED 4K UHD Smart Tizen TV (2021)

Step up to the world of Crystal UHD from Samsung. Elevated color and clarity offer you a picture that has to be seen to be believed. Add in smart features that make watching TV even easier, and you have a TV that is essential.

I just bought the AU 8000. If I run an optical sounds from my cable box to my surround sound system. I get 5.1 surround sound. If I go from Optical Out on the Samsung TV to Surround sound system. I only get 2.1 Help !!!!

HI Eriepopcorn,

To utilize your surround system with 5.1 surround sound, make sure you use HDMI port 3, which offers eARC. Also, ensure you use an HDMI cable 1.4 or higher.

Next, ensure Anynet+ is enabled. Go to Settings> General< External Device Manager< Anynet+ (HDMI-CEC)< On.

If you continue to have issues, please call us so we can troubleshoot further with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

3 years, 9 months ago

Posted by:

Samsung