Greetings,
Thank you for sharing your experience with the autofill water pitcher. This model has a separate water dispenser.
I highly suggest checking the Samsung link below for the troubleshooting guide about autofill water pitcher doesn't fill.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01201488/
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144940056.
Thank you for choosing Samsung and have a great day!
^Rainly