Hi Sharanthjencar1974!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Washer. I understand that load of towels/clothes is still wet or not drying, which was less than ideal.
I will share this link about "Samsung Washing Machine does not Drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/.
You may also refer to this link about "Samsung Washing Machine won't Spin or won't Stop Spinning": https://www.samsung.com/us/support/troubleshooting/TSG01000997/.
I also recommend this link about "Cycles, Settings, and Features on your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00061937/.
The Best Laundry Load Size for your Samsung Washing Machine and Dryer: https://www.samsung.com/us/support/answer/ANS00080262/.
I also shared the user manual link for your reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144769581
Have a great day.
Melardo