Samsung
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- Answer Count73539
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- First AnswerApril 24, 2013
- Last AnswerAugust 7, 2026
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Samsung - HW-Q600B 3.1.2ch Soundbar with Dolby Atmos / DTS:X - Black
Step up your audio game with the Samsung Q600B soundbar, with realistic 3D audio thanks to Dolby Atmos DTS:X. Enjoy sound projecting all around you, including from above. With Adaptive Sound, enjoy your favorite video games and sporting events like never before. It~s the perfect way to level up your entertainment.
Hi, Does Q600b come with a wall mount or do I need to get it?
Hi Debbie,
The HW-Q600B Soundbar comes with wall mount brackets and everything you need to mount on the wall.
^Andrew
The HW-Q600B Soundbar comes with wall mount brackets and everything you need to mount on the wall.
^Andrew
4 years ago
by
Posted by:
Samsung
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
Heavy-duty StormWash system has powerful rotating spray jets that clean at every angle for tough-to-reach spots. Take advantage of silent washes for a quieter kitchen at 48dBA sound level. The AutoRelease door automatically opens to circulate air and improve drying performance, while the third rack provides additional loading capacity.
When will customer service reply or samsung respond to your problems? timeline
Hi Lemonbuy,
We appreciate you giving us a review about the Samsung dishwasher.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144735423
^Rainly
We appreciate you giving us a review about the Samsung dishwasher.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144735423
^Rainly
4 years ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking simple and fun.
I need to get knobs DG9403950 where do I get them at
Hello.
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where I can get knobs DG9403950. Regarding your concern, it would be best to contact our Samsung Parts team for them to assist you further. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance,
https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144735424
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where I can get knobs DG9403950. Regarding your concern, it would be best to contact our Samsung Parts team for them to assist you further. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance,
https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144735424
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Samsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam Sanitize+ - Brushed Black
Samsung~s new 7.5 cu. ft. dryer allows you to remotely start or stop your cycle, schedule laundry on your time, receive end of cycle alerts, and more, right from your smartphone. Steam Sanitize+ eliminates 99.9% of germs and bacteria, while Multi-Steam technology relaxes and smooths away wrinkles from everyday wear.
Can you steam wrinkles out of clothes with this unit?
Hello.
Thank you for reaching out regarding your Samsung - 7.5 cu. ft. Smart Gas Dryer with Steam Sanitize+ if can remove wrinkle. Regarding your concern, the Steam Cycles: The dryer sprays water into the drum to deodorize clothes and reduce static electricity and wrinkles. Also, I suggest you use the Wrinkle Prevent; this Wrinkle Prevent provides approximately 180 minutes of intermittent tumbling in unheated air at the end of the cycle to reduce wrinkling. Press Wrinkle Prevent to activate this feature. The load is dry and can be removed at any time during the
Wrinkle Prevent cycle.
I suggest you check this link to your user manual for further assistance. Please go to page 44.
https://downloadcenter.samsung.com/content/UM/202108/20210810000927860/DV8000_DC68-03381U-10_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144735373
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - 7.5 cu. ft. Smart Gas Dryer with Steam Sanitize+ if can remove wrinkle. Regarding your concern, the Steam Cycles: The dryer sprays water into the drum to deodorize clothes and reduce static electricity and wrinkles. Also, I suggest you use the Wrinkle Prevent; this Wrinkle Prevent provides approximately 180 minutes of intermittent tumbling in unheated air at the end of the cycle to reduce wrinkling. Press Wrinkle Prevent to activate this feature. The load is dry and can be removed at any time during the
Wrinkle Prevent cycle.
I suggest you check this link to your user manual for further assistance. Please go to page 44.
https://downloadcenter.samsung.com/content/UM/202108/20210810000927860/DV8000_DC68-03381U-10_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144735373
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Samsung - 7.4 Cu. Ft. Electric Dryer with Sensor Dry - White
Advanced features, such as Sensor Dry, optimize cycle time and temperature to thoroughly dry without damaging your clothes. With 10 preset drying cycles, you can cover almost every drying need for your active family. Smart Care allows for easy troubleshooting from the convenience of your smartphone.
Is this model energy star certified?
Greetings,
Thank you for giving us a review about the Samsung dryer. No, this is not energy star certified.
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144735378
Thank you for choosing Samsung, and have a great day!
^Rainly
Thank you for giving us a review about the Samsung dryer. No, this is not energy star certified.
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144735378
Thank you for choosing Samsung, and have a great day!
^Rainly
4 years ago
by
Posted by:
Samsung
Samsung - Family Hub 22 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator - Black stainless steel
Samsung~s Family Hub refrigerator helps you connect to what~s most important: your family and home, whenever and wherever. Family Hub lets you see inside your refrigerator from anywhere, manage your family~s calendars, stream music and stay connected right from your Family Hub screen. Now with Family Board, a digital bulletin board, you can create a home screen with personalized pictures, stickers and hand-written notes for your family.
When it becomes available can you let me know?
Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144735364
^Camille
Reference Ticket Number: 1144735364
^Camille
4 years ago
by
Posted by:
Samsung
Elevate the look of your kitchen with Samsung~s Smart Freestanding Gas Range. Upgraded technology makes cooking simple and fun.
I need the guest knobs DG9403950 where would I get them at
Hi Woodbine.
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where you can get the gas range knob. Regarding your concern, I suggest you get in touch with our Samsung Parts Team for them to assist you. You can contact them at 800.627.4368, Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance,
https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144734684
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where you can get the gas range knob. Regarding your concern, I suggest you get in touch with our Samsung Parts Team for them to assist you. You can contact them at 800.627.4368, Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance,
https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144734684
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Extra-large capacity 4-Door French Door Refrigerator; a revolution in convenience and design, the concealed Beverage Center features both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.
how do you ajust temperture in the fridge
Hi spud.
Thank you for reaching out regarding your Samsung - Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center on how to adjust the temperature. Regarding your concern, here are the steps on how to adjust the temperature.
Fridge:
You can use the Fridge button to set the fridge temperature or to activate Power Cool.
• Press Fridge repeatedly to select the desired temperature between 34 °F (1 °C) and 44 °F (7 °C).
- The temperature indicator displays the currently set or selected temperature.
• To activate Power Cool, press Fridge repeatedly until the Power Cool indicator lights up.
- To deactivate Power Cool, simply press Fridge again while the Power Cool function is on.
- Power Cool speeds up the cooling process at maximum power to lower the fridge temperature. The Power Cool process continues to run for several hours, and then turns off, and the fridge returns to the previous temperature
setting.
- Use Power Cool to rapidly cool food that spoils quickly or to rapidly cool the refrigerator after the door has been left open for some tim
Freezer:
You can use the Freezer button to set the freezer temperature or to
activate Power Freeze.
• Press Freezer repeatedly to select the desired temperature between 5 °F (-15 °C) and -8 °F (-23 °C).
- The temperature indicator displays the currently set or selected temperature.
• To activate Power Freeze, press Freezer repeatedly until the Power Freeze indicator lights up.
- To deactivate Power Freeze, simply press Freezer again while the Power Freeze function is on.
- Power Freeze speeds up the freezing process at maximum power to lower the freezer temperature. The Power Freeze process continues to run for several hours, then turns off, and the freezer returns to the previous temperature setting.
- To freeze large amounts of food, activate Power Freeze for at least 20 hours before putting the food in the freezer.
I suggest you check this link to your user manual for further assistance. Please go to pages 37 to 39.
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144734379
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center on how to adjust the temperature. Regarding your concern, here are the steps on how to adjust the temperature.
Fridge:
You can use the Fridge button to set the fridge temperature or to activate Power Cool.
• Press Fridge repeatedly to select the desired temperature between 34 °F (1 °C) and 44 °F (7 °C).
- The temperature indicator displays the currently set or selected temperature.
• To activate Power Cool, press Fridge repeatedly until the Power Cool indicator lights up.
- To deactivate Power Cool, simply press Fridge again while the Power Cool function is on.
- Power Cool speeds up the cooling process at maximum power to lower the fridge temperature. The Power Cool process continues to run for several hours, and then turns off, and the fridge returns to the previous temperature
setting.
- Use Power Cool to rapidly cool food that spoils quickly or to rapidly cool the refrigerator after the door has been left open for some tim
Freezer:
You can use the Freezer button to set the freezer temperature or to
activate Power Freeze.
• Press Freezer repeatedly to select the desired temperature between 5 °F (-15 °C) and -8 °F (-23 °C).
- The temperature indicator displays the currently set or selected temperature.
• To activate Power Freeze, press Freezer repeatedly until the Power Freeze indicator lights up.
- To deactivate Power Freeze, simply press Freezer again while the Power Freeze function is on.
- Power Freeze speeds up the freezing process at maximum power to lower the freezer temperature. The Power Freeze process continues to run for several hours, then turns off, and the freezer returns to the previous temperature setting.
- To freeze large amounts of food, activate Power Freeze for at least 20 hours before putting the food in the freezer.
I suggest you check this link to your user manual for further assistance. Please go to pages 37 to 39.
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144734379
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Samsung - 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Black
This 1.6 cu. ft. capacity Over-the-Range Microwave with Auto Cook takes the guesswork out of cook time with pre-programmed settings. Its powerful 2-speed 300 CFM ventilation system quickly and quietly reduces unwanted cooking odors.
We have a Samsung ME16K3000 AS over the range microwave that just stopped working and would like to replace it with this model. Are they the same size and will this newer model fit into the ME16K3000 AS mounting bracket/sleeve?
Hi Charlie32,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Black.
Both microwaves have the same external dimension. The microwave will fit with the current dimensions that you currently have with the microwave you will be replacing.
ME16A4021AB/AA dimensions:
29 7/8”(W) X 16 1/2”(H) X 15 1/8”(D)
ME16K3000AS/AA dimensions:
29 7/8”(W) X 16 1/2”(H) X 15 1/8”(D)
I have shared both user manual links below. Please access the links and turn to page 21 for the ME16A4021AB/AA model and page 29 for ME16K3000AS/AA model.
ME16A4021AB/AA user manual:
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
ME16K3000AS/AA user manual:
https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf
Installation link:
https://downloadcenter.samsung.com/content/EM/202109/20210903121037841/ME4000R_ME19R7041FS_AA_DE68_04585A_00_EN.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144734176
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Black.
Both microwaves have the same external dimension. The microwave will fit with the current dimensions that you currently have with the microwave you will be replacing.
ME16A4021AB/AA dimensions:
29 7/8”(W) X 16 1/2”(H) X 15 1/8”(D)
ME16K3000AS/AA dimensions:
29 7/8”(W) X 16 1/2”(H) X 15 1/8”(D)
I have shared both user manual links below. Please access the links and turn to page 21 for the ME16A4021AB/AA model and page 29 for ME16K3000AS/AA model.
ME16A4021AB/AA user manual:
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
ME16K3000AS/AA user manual:
https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf
Installation link:
https://downloadcenter.samsung.com/content/EM/202109/20210903121037841/ME4000R_ME19R7041FS_AA_DE68_04585A_00_EN.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144734176
Leo
4 years ago
by
Posted by:
Samsung
Samsung - 7.6 cu. ft. Kimchi & Specialty 2-Door Chest Refrigerator - Silver
Samsung~s 7.6 cu. ft. Kimchi & Specialty 2-Door Chest Refrigerator features super precise cooling to store, preserve and ferment specialty foods at their optimal temperature.
What are the interior dimensions?
Hi Sam!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Refrigerator. I understand you want to know the interior dimensions of your Samsung Refrigerator.
I shared with you the link to our website to check for the dimensions of your Samsung Refrigerator under the "Specs" tab: https://www.samsung.com/us/home-appliances/refrigerators/specialty-and-kimchi/7-6-cu-ft-kimchi-specialty-2-door-chest-refrigerator-in-silver-rp22t31137z-aa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734101
Have a great day.
Melardo
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Refrigerator. I understand you want to know the interior dimensions of your Samsung Refrigerator.
I shared with you the link to our website to check for the dimensions of your Samsung Refrigerator under the "Specs" tab: https://www.samsung.com/us/home-appliances/refrigerators/specialty-and-kimchi/7-6-cu-ft-kimchi-specialty-2-door-chest-refrigerator-in-silver-rp22t31137z-aa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734101
Have a great day.
Melardo
4 years ago
by
Posted by:
Samsung