Samsung
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- Answer Count73539
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- First AnswerApril 24, 2013
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Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.
Does an air fry tray come with this range? or does the customer have to purchase a tray?
Hi FranklinPhil.
Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Flex Duo™ Freestanding Electric Range if an air fry tray comes with this range. Regarding your concern, the air tray is sold separately.
I suggest you check this link to your user manual for assistance. Please go to page 21.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144682031
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Flex Duo™ Freestanding Electric Range if an air fry tray comes with this range. Regarding your concern, the air tray is sold separately.
I suggest you check this link to your user manual for assistance. Please go to page 21.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144682031
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Samsung - 5.9 cu. ft. Flex Duo Freestanding Electric Range - Stainless Steel
Flex-Duo with Dual Door gives you flexible oven capacity by splitting one oven into two. The removable Smart Divider creates two independent ovens and temperature controls to cook multiple dishes simultaneously, with little to no transfer of heat or aroma. A hinged door gives you access to just the top compartment or the full oven. Dual Fan Convection distributes heat throughout the oven for faster and more even cooking. The powerful flexible cooktop has five heating elements and can handle multiple dishes, in different sized pans, simultaneously.
Is it possible to use the top oven only, or must you always use both top and bottom when the unit is divided?
Hi Noll.
Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Flex Duo™ Freestanding Electric Range if it is possible to use the top oven only, or must you always use the top and bottom when the unit is divided. You must use the upper and lower ovens.
I suggest you check this link to your user manual for assistance. Please go to page 31.
https://downloadcenter.samsung.com/content/UM/202103/20210308171137067/NE59M6850SS_AA_DG68-00883A_05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144681960
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Flex Duo™ Freestanding Electric Range if it is possible to use the top oven only, or must you always use the top and bottom when the unit is divided. You must use the upper and lower ovens.
I suggest you check this link to your user manual for assistance. Please go to page 31.
https://downloadcenter.samsung.com/content/UM/202103/20210308171137067/NE59M6850SS_AA_DG68-00883A_05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144681960
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Samsung - BESPOKE Cube Air Purifier - Gray
Design meets function with the BESPOKE Cube Air Purification System by Samsung. This visually appealing, virtually silent Air Purification System traps large dust particles, helps remove unpleasant odors, and captures ultrafine dust, providing clean air for your home.
What square footage does this cover?
Hi lynnbear17.
Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the BESPOKE Cube Air Purifier.
The Air purifier has a coverage of 350 sqft. Please check the link for more details.
Specs
https://www.samsung.com/us/home-appliances/air-purifiers/cube-air-purifier/bespoke-air-purifier-in-grey-ax350a9350g-aa/?redir=AX350A9350G#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144681916
Have a great day.
^Charles
Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the BESPOKE Cube Air Purifier.
The Air purifier has a coverage of 350 sqft. Please check the link for more details.
Specs
https://www.samsung.com/us/home-appliances/air-purifiers/cube-air-purifier/bespoke-air-purifier-in-grey-ax350a9350g-aa/?redir=AX350A9350G#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144681916
Have a great day.
^Charles
4 years ago
by
Posted by:
Samsung
Samsung~s dryers have advanced features like Sensor Dry, which optimizes cycle time and temperature to thoroughly dry without damaging your clothes. Also, with 7.5 cu. ft. capacity and 10 preset drying cycles, you can do fewer loads in less time and fulfill almost every drying need.
I have a model dv42h5000. will the model 6000 which replaced the 5000 fit my pedestal
Hello al,
Thank you for reaching out. We appreciate you informing us about your inquiry if the Samsung dryer with model 6000, which replaced the 5000 fits your pedestal. We understand this information's importance, and we'll be glad to look into this for you.
As per checking, this Samsung dryer is compatible with the WE402NW pedestal.
You may check page 13 of the user manual for information about installing the dryer with a pedestal.
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
You may also visit samsungparts.com should you wish to purchase a pedestal.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144681915
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us about your inquiry if the Samsung dryer with model 6000, which replaced the 5000 fits your pedestal. We understand this information's importance, and we'll be glad to look into this for you.
As per checking, this Samsung dryer is compatible with the WE402NW pedestal.
You may check page 13 of the user manual for information about installing the dryer with a pedestal.
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
You may also visit samsungparts.com should you wish to purchase a pedestal.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144681915
Thank you, and stay safe!
-Angelica
4 years ago
by
Posted by:
Samsung
Samsung 27.4 cu. ft. large capacity Side-by-Side refrigerator that is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
Can we convert this freezer side to refrigerator ? I hardly use freezer need more space for refrigerator
Hi Vick,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel.
The freezer cannot be converted into a refrigerator. I have shared the user manual link below. Please access the link for you to know about the features and functions of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144681792
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel.
The freezer cannot be converted into a refrigerator. I have shared the user manual link below. Please access the link for you to know about the features and functions of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144681792
Leo
4 years ago
by
Posted by:
Samsung
Samsung - Flex Duo 6.3 cu. ft. Front Control Slide-in Dual Fuel Range with Smart Dial, Air Fry & WiFi, Fingerprint Resistant - Black Stainless Steel
The Samsung Front Control Slide-in Dual Fuel Range with Smart Dial and Air Fry is fully Wi-Fi connected and voice enabled, giving you the tools you need to simplify the cooking experience in the kitchen.
I did not know that I had to buy the power cord separately What is the part #
Hi Mir7000.
Thank you for reaching out regarding your Samsung - Flex Duo™ 6.3 cu. ft. Front Control Slide-in Dual Fuel Range with Smart Dial, Air Fry & WiFi, Fingerprint Resistant power cord part number. I apologize if you were not advised that the power cord is not included. Regarding your concern, for the part number, it would be best to speak to our Samsung Parts team at 800.627.4368; lines are open Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144681790
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung - Flex Duo™ 6.3 cu. ft. Front Control Slide-in Dual Fuel Range with Smart Dial, Air Fry & WiFi, Fingerprint Resistant power cord part number. I apologize if you were not advised that the power cord is not included. Regarding your concern, for the part number, it would be best to speak to our Samsung Parts team at 800.627.4368; lines are open Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144681790
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
4 years ago
by
Posted by:
Samsung
Free up space above your cooktop with the new, beautifully designed Smart SLIM Microwave. This combination microwave with ventilation hood fits into the same space as an under-the-cabinet hood, but despite its slim size, it has a 1.1 cu. ft. capacity. The SLIM Microwave packs in the powerful performance you need with all the technology that you love in a slim, space efficient size.
Is the stainless steel the fingerprint free style?
Hi Max,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless steel.
Yes, the finish of the microwave is fingerprint resistance. I have shared the specification sheet below for your reference to the available colors.
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/ME11A7510_Slim_V4.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144681745
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless steel.
Yes, the finish of the microwave is fingerprint resistance. I have shared the specification sheet below for your reference to the available colors.
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/ME11A7510_Slim_V4.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144681745
Leo
4 years ago
by
Posted by:
Samsung
Samsung - 65" Class 8000 Series LED 4K UHD Smart Tizen TV (2021)
Step up to the world of Crystal UHD from Samsung. Elevated color and clarity offer you a picture that has to be seen to be believed. Add in smart features that make watching TV even easier, and you have a TV that is essential.
Do I have to have the ethernet plugged into the TV or will it work off the WiFi?
Hi Debby,
Absolutely! You can connect to your wireless network via Wi-Fi. It also supports Wi-Fi Direct.
^Brie
Absolutely! You can connect to your wireless network via Wi-Fi. It also supports Wi-Fi Direct.
^Brie
4 years ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Is this filter compatible with Model: RF 28T5021SG? Thank you in advance.
Greetings!
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Water Filter for Select Samsung Refrigerators - White.
Yes, this water filter is compatible with the Samsung refrigerator with model number RF28T5021SG. I have shared Samsung links below to help you identify, replace and reset the water filter light on the refrigerator.
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144677430
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Water Filter for Select Samsung Refrigerators - White.
Yes, this water filter is compatible with the Samsung refrigerator with model number RF28T5021SG. I have shared Samsung links below to help you identify, replace and reset the water filter light on the refrigerator.
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144677430
Leo
4 years ago
by
Posted by:
Samsung
Large capacity Smart Side-by-Side Refrigerator with In-Door Ice Maker is beautifully designed with a modern look that blends seamlessly into your kitchen and a finish that withstands everyday smudges.
what happens if the door is left open for an extended period of time would the refrigerator shut off to protect itself
Hi joe,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel.
If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. You can toggle the alarm on and off by pressing Door Alarm. The alarm is enabled by
factory default.
If the door is left open for 5 minutes, the internal light (in the fridge, freezer) will blink for 5 minutes and turn off. This is for alerting the hearing-impaired person, and it is normal.
I have shared the user manual link below. Please access the link and turn to page 34.
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144677009
Leo
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel.
If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. You can toggle the alarm on and off by pressing Door Alarm. The alarm is enabled by
factory default.
If the door is left open for 5 minutes, the internal light (in the fridge, freezer) will blink for 5 minutes and turn off. This is for alerting the hearing-impaired person, and it is normal.
I have shared the user manual link below. Please access the link and turn to page 34.
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144677009
Leo
4 years ago
by
Posted by:
Samsung