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- First AnswerApril 24, 2013
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Samsung - HW-B650/ZA 3.1 Channel Soundbar with Wireless Subwoofer, Dolby 5.1 / DTS Virtual:X - Black
Dolby Atmos creates realistic 3D sound by projecting it from all around you, including from above, while DTS Virtual: X expands your listening experience without having to add extra speakers. Boost the bass with a touch of a button. The built-in center speaker delivers enhanced dialogue so you won't miss a word. Experience the intensity of action movies with the powerful bass coming from the included subwoofer. Enjoy optimized audio with enhanced voice clarity on all your favorite video content.
I just purchased the HW-B650/ZA. I can't seem to get a screen to come up on my TV that shows the controls via the handset provided. I have both the optical and ARC connections connected. I have a Samsung TV (12? years old). What should I try next?
Hi Henry,
Thank you for sharing the issues you are experiencing with your HW-B650 Soundbar. So we can better understand the problems you are facing and provide you with troubleshooting assistance, please contact Customer Support at 1-800 SAMSUNG (ask for Soundbars)
~Samsung Solutions
Thank you for sharing the issues you are experiencing with your HW-B650 Soundbar. So we can better understand the problems you are facing and provide you with troubleshooting assistance, please contact Customer Support at 1-800 SAMSUNG (ask for Soundbars)
~Samsung Solutions
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - HW-B650/ZA 3.1 Channel Soundbar with Wireless Subwoofer, Dolby 5.1 / DTS Virtual:X - Black
Dolby Atmos creates realistic 3D sound by projecting it from all around you, including from above, while DTS Virtual: X expands your listening experience without having to add extra speakers. Boost the bass with a touch of a button. The built-in center speaker delivers enhanced dialogue so you won't miss a word. Experience the intensity of action movies with the powerful bass coming from the included subwoofer. Enjoy optimized audio with enhanced voice clarity on all your favorite video content.
I am hard of hearing… is there a system that increases the volume of the talking but not the background music?
Hi Ellie,
The HW-B650 Soundbar has the ability to increase the center channel which is where the dialogue is played through.
By pressing the CHIN LEVEL button, you can adjust the volume of the each speaker.
• Press the button to select CENTER LEVEL and then adjust the volume between -6 ~ +6 by using the Up/Down buttons.
~Samsung Solutions
The HW-B650 Soundbar has the ability to increase the center channel which is where the dialogue is played through.
By pressing the CHIN LEVEL button, you can adjust the volume of the each speaker.
• Press the button to select CENTER LEVEL and then adjust the volume between -6 ~ +6 by using the Up/Down buttons.
~Samsung Solutions
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo, Stainless Cooktop & Air Fry - Fingerprint Resistant Stainless Steel
Cook two dishes at different temperatures with Samsung~s Flex Duo~ Freestanding Gas Range. Use the full oven for a large roast or split it into two smaller ovens that can cook at different temperatures. Our stainless steel design completely covers all cooktop and backguard surfaces. Upgraded technology makes cooking simple and fun.
Can I use 1/2 the oven? I saw the split option but does it allow for a split to be one side off/ and the other on? Thanks!
Hi Luna,
We appreciate your question about the oven of this range.
Yes, you will be able to use half of the oven, either the top or the bottom as long as the smart divider is installed properly.
Please refer to pages 30 - 31 of the user manual shared below for the controls of each oven. Turn to page 23 of the user manual.
https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144820241 and it will help our team pull up your information.
Leo
We appreciate your question about the oven of this range.
Yes, you will be able to use half of the oven, either the top or the bottom as long as the smart divider is installed properly.
Please refer to pages 30 - 31 of the user manual shared below for the controls of each oven. Turn to page 23 of the user manual.
https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144820241 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
The Samsung Electric Cooktop offers flexible cooking technology. Fine tuned control makes quick adjustments between rapid boil and a low, even, simmer. Enjoy the comfort of Analog-Knobs combined with the advanced technology of digital touch display. Dual burner sync control allows easy heating for long pots or griddles.
what is difference between ceramic and glass cooktop?
Hi Gale,
We appreciate your question about the difference between ceramic and glass cooktops.
There is no difference between a ceramic and glass cooktop. The name is interchanged often. The name is interchanged often because the materials are made of a glass-ceramic blend rather than being all-ceramic or all-glass.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144820061 and it will help our team pull up your information.
Leo
We appreciate your question about the difference between ceramic and glass cooktops.
There is no difference between a ceramic and glass cooktop. The name is interchanged often. The name is interchanged often because the materials are made of a glass-ceramic blend rather than being all-ceramic or all-glass.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144820061 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range - Black Stainless Steel
Cook food faster and more evenly with the Flex Duo oven's dual convection system. It allows the single oven to split into two ovens with the Smart Divider and also use convection cooking in both ovens. Two temperature controls cook dishes simultaneously at different temperatures.
What would cause the convection oven to quit working?
Hi MDCline,
Thank you for alerting us about the convection oven not working. We are disheartened that an important function of the oven isn't working as intended.
To help with the concern of the range, I have shared a Samsung link below.
Samsung oven fan is making a noise, not working, or won't turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you contact us, you can give this ticket 1144819982, so that we can pick up from where we left off
Leo
Thank you for alerting us about the convection oven not working. We are disheartened that an important function of the oven isn't working as intended.
To help with the concern of the range, I have shared a Samsung link below.
Samsung oven fan is making a noise, not working, or won't turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you contact us, you can give this ticket 1144819982, so that we can pick up from where we left off
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range - Black Stainless Steel
Cook food faster and more evenly with the Flex Duo oven's dual convection system. It allows the single oven to split into two ovens with the Smart Divider and also use convection cooking in both ovens. Two temperature controls cook dishes simultaneously at different temperatures.
Why does the back of the oven bake faster than the front? Things in back burn unless I twirl it around.
Hi Jamie,
Thank you very much for alerting us about the uneven heating of the oven.
To help address your concern with the oven's uneven heating, I have shared a Samsung link below.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819876 and it will help our team pull up your information.
Leo
Thank you very much for alerting us about the uneven heating of the oven.
To help address your concern with the oven's uneven heating, I have shared a Samsung link below.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819876 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Electric Self-Cleaning Fingerprint Resistant Slide-In Range with Convection - Black Stainless Steel
An aesthetic for any kitchen. This striking Samsung range offers a black ceramic cooktop, brushed stainless steel finish, and a large glass door, for a look and feel that matches its innovative features.
What amperage is needed for this? Building a house and the electrition needs to know.
Hi Rjacobs06,
We appreciate your question about the electric requirements of the range.
The range will need at least 40 amperes. Please refer to page 23 of the user manual shared below.
https://downloadcenter.samsung.com/content/UM/201903/20190314215442058/NE58F9500SS_AA_AC_DG68-00499A-13_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819725 and it will help our team pull up your information.
Leo
We appreciate your question about the electric requirements of the range.
The range will need at least 40 amperes. Please refer to page 23 of the user manual shared below.
https://downloadcenter.samsung.com/content/UM/201903/20190314215442058/NE58F9500SS_AA_AC_DG68-00499A-13_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819725 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
Get dinner on the table. The five-burner stovetop on this Samsung range gives you even more space to get your gourmet going. Dual oven temperatures and double doors let you vary up your menu and bake or roast at the same time. Plus, you can control it all remotely if you download the app to your smart device.
What type of fitting is needed for the gas stove? 3/4 inch or 1/2 inch gas fitting?
Hi Lee,
We appreciate your question about the gas requirements for the range.
The range needs a 1/2 inch gas fitting. Please refer to pages 12, 20 - 21 of the user manual shared below for the gas requirements.
https://downloadcenter.samsung.com/content/EM/201903/20190314212140953/Install_NX58K9850SS_DG68-00780A-07_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819565 and it will help our team pull up your information.
Leo
We appreciate your question about the gas requirements for the range.
The range needs a 1/2 inch gas fitting. Please refer to pages 12, 20 - 21 of the user manual shared below for the gas requirements.
https://downloadcenter.samsung.com/content/EM/201903/20190314212140953/Install_NX58K9850SS_DG68-00780A-07_EN-MES-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819565 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Self-cleaning Freestanding Gas Convection Range - Stainless Steel
The Samsung 5.8 cu. ft. True Convection with illuminated knobs freestanding gas range offers blue LED illuminated knobs with a powerful and flexible cooktop that cooks faster with five specialized burners including 18K and 16K BTU power burners and a 5K simmer burner. True Convection, using a heated fan system, distributes heat throughout the oven faster and more evenly, saving more time than traditional ovens.
Is the griddle insert included with this model?
Hi Darrell,
We appreciate your question about what's included with the range.
The griddle is not included in this model. The griddle is included with NX58*665*** models only.
Please refer to page 13 of the user manual shared below for what's included with this model range.
https://downloadcenter.samsung.com/content/UM/202103/20210308175336320/NX5000M_NX58M6650WS_AA_DG68-00993A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819447 and it will help our team pull up your information.
Leo
We appreciate your question about what's included with the range.
The griddle is not included in this model. The griddle is included with NX58*665*** models only.
Please refer to page 13 of the user manual shared below for what's included with this model range.
https://downloadcenter.samsung.com/content/UM/202103/20210308175336320/NX5000M_NX58M6650WS_AA_DG68-00993A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144819447 and it will help our team pull up your information.
Leo
4 years, 1 month ago
by
Posted by:
Samsung
Samsung - 6.0 cu. ft. Flex Duo Front Control Slide-in Gas Convection Range with Smart Dial, Air Fry & Wi-Fi Fingerprint Resistant - Stainless Steel
The Samsung Flex Duo Front Control Slide-in Gas Range with Smart Dial and Air Fry is fully Wi-Fi connected and voice enabled, giving you the tools you need to simplify the cooking experience in the kitchen.
Does it have a vent system as well? Looks like it might.
Hi Jennie,
Thanks for asking! We appreciate your query concerning the vent system. Yes, it has an oven vent/cooling vent located at the back of the oven range.
Kindly check out the User's Manual on page 16 for more information:
https://downloadcenter.samsung.com/content/UM/202105/20210504153248795/NX60T8751SS_AA_DG68-01219A-05_EN_MES_CFR_210422.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144819436, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thanks for asking! We appreciate your query concerning the vent system. Yes, it has an oven vent/cooling vent located at the back of the oven range.
Kindly check out the User's Manual on page 16 for more information:
https://downloadcenter.samsung.com/content/UM/202105/20210504153248795/NX60T8751SS_AA_DG68-01219A-05_EN_MES_CFR_210422.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144819436, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
4 years, 1 month ago
by
Posted by:
Samsung