Hi MelissaK,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Beverage Center - Custom Panel Ready.
The bottom half of the Samsung refrigerator is a freezer. However, the first drawer is called a Flexzone. The Flex Zone is a full-width drawer with adjustable temperature control. You can use the Flex Zone for large party trays, deli items, wines, pizzas, beverages, or miscellaneous items. There is a temperature sensor which lets you adjust the amount of cold air allowed into the Zone.
I have shared the user manual link below. Please access the link and turn to page 17 for the layout; page 36 for the main panel, page 36 for the flexzone operations.
https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144556547
Leo