Samsung
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- Answer Count73513
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- First AnswerApril 24, 2013
- Last AnswerAugust 7, 2026
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Free up space above your cooktop with the new, beautifully designed Smart SLIM Microwave. This combination microwave with ventilation hood fits into the same space as an under-the-cabinet hood, but despite its slim size, it has a 1.1 cu. ft. capacity. The SLIM Microwave packs in the powerful performance you need with all the technology that you love in a slim, space efficient size.
do you have to use wifi? does it have a down light?
Hi maddie,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless steel.
Wifi is an added value feature for controlling the microwave remotely. It is not necessary to use for basic functions. The microwave will still function even without wifi connectivity.
Yes, this microwave is equipped with a cooktop lamp. I have shared the user manual link below. Please access the link and turn to pages 13 - 14 for smart control and page 16 for the cooktop lamp.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144513019
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless steel.
Wifi is an added value feature for controlling the microwave remotely. It is not necessary to use for basic functions. The microwave will still function even without wifi connectivity.
Yes, this microwave is equipped with a cooktop lamp. I have shared the user manual link below. Please access the link and turn to pages 13 - 14 for smart control and page 16 for the cooktop lamp.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144513019
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 36" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
The Samsung Induction Cooktop is the most advanced cooking technology, with an always cool cooking surface. The flexible cooktop accommodates a variety of pot and pan sizes Enjoy the comfort of Analog-Knobs combined with the advanced technology of digital touch display. Virtual Flame LED lights shine onto pans to give the visual of gas cooking, with the precision of induction.
what amperage will it work with
Hi Ernest.
Thank you for reaching out regarding your Samsung - 36" Induction Cooktop with WiFi and Virtual Flame™ on what amperage it will work with. Regarding your concern, the amperage would be 45A.
Here is the link to further assist you.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ36K7880.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144512952
^Camille
Thank you for reaching out regarding your Samsung - 36" Induction Cooktop with WiFi and Virtual Flame™ on what amperage it will work with. Regarding your concern, the amperage would be 45A.
Here is the link to further assist you.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ36K7880.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144512952
^Camille
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 24" Radiant Electric Cooktop - Black
Slim with a minimalist appearance, this 24" electric cooktop is a powerhouse for small, busy home kitchens. Four heating elements accommodate every cooking need, with a special dual element to fit pots and pans of all sizes.
What Amperage is required for this cooktop? Model NZ24T4360RK SKU 6424659
Hi Tony.
Thank you for reaching out regarding your Samsung - 24" Radiant Electric Cooktop on what amperage is required for this cooktop. Regarding your concern, the amperage would be 14.5A.
Here is the link to further assist you.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/electric/pd/nz24t4360rk-aa/NZ24T4360RK_Spec_Sheet.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144512906
^Camille
Thank you for reaching out regarding your Samsung - 24" Radiant Electric Cooktop on what amperage is required for this cooktop. Regarding your concern, the amperage would be 14.5A.
Here is the link to further assist you.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/electric/pd/nz24t4360rk-aa/NZ24T4360RK_Spec_Sheet.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144512906
^Camille
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range - Stainless Steel
The Samsung Smart Instant Heat Slide-in Induction Range is powered by induction, making it hyperfast, which means less waiting and more cooking. The induction cooktop responds immediately to heat adjustments and cools quickly, making it easy to clean.
Hi, I do not have pans that are 11 inches wide. Can I use 8.5- and 9.5-inch cookware on 11-inch burner?
Hi 87636738,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range - Stainless steel.
Yes, you can use 8.5 inch and 9.5 inch cookware on the 11 inch burner. I have shared the user manual link below. Please access the link and turn to page 27 for the cookware sizes.
https://downloadcenter.samsung.com/content/UM/202112/20211214154921478/NE63B8211-00_EN-MES-CFR_211208.pdf
I have also shared a Samsung link below for your reference.
https://www.samsung.com/us/support/answer/ANS00045483/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144512904
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range - Stainless steel.
Yes, you can use 8.5 inch and 9.5 inch cookware on the 11 inch burner. I have shared the user manual link below. Please access the link and turn to page 27 for the cookware sizes.
https://downloadcenter.samsung.com/content/UM/202112/20211214154921478/NE63B8211-00_EN-MES-CFR_211208.pdf
I have also shared a Samsung link below for your reference.
https://www.samsung.com/us/support/answer/ANS00045483/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144512904
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Conserve space in your laundry area with this Samsung stacking kit. It lets you stack most Samsung 27" front-load washers and dryers for a more efficient use of space. The dryer is securely attached to the top of the washing machine, and a detailed installation guide is included with this Samsung stacking kit for quick and simple setup.
Is this stacking kit compatible with older Samsung WF405 & DV405 models (specifically WF405ATPAWR/A2 and DV405GTPAWR/AA)? The original stacking kit (SK-5A/XAA) for these models appears to no longer be available anywhere.
Hello ElCortez66,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this stacking kit is compatible with older Samsung WF405 & DV405 models, specifically WF405ATPAWR/A2 and DV405GTPAWR/AA. We understand how important this information is for you, and we're here to help.
As per checking, this stacking kit fits most Samsung 27" wide Front Load washers & dryers.
Attached are the links to your dryer and washer's user manual to know the complete specifications, which will help determine its compatibility.
See page 35 for the dryer. https://downloadcenter.samsung.com/content/UM/201404/20140409133125612/POTOMAC_Manual_EN_MES_CFR_DC68-03021F-09_.pdf
See page 45 for the washer. https://downloadcenter.samsung.com/content/UM/201409/20140922144008545/POTOMAC_User_WF405ATPA-03145A-09_XAA.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144512887
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this stacking kit is compatible with older Samsung WF405 & DV405 models, specifically WF405ATPAWR/A2 and DV405GTPAWR/AA. We understand how important this information is for you, and we're here to help.
As per checking, this stacking kit fits most Samsung 27" wide Front Load washers & dryers.
Attached are the links to your dryer and washer's user manual to know the complete specifications, which will help determine its compatibility.
See page 35 for the dryer. https://downloadcenter.samsung.com/content/UM/201404/20140409133125612/POTOMAC_Manual_EN_MES_CFR_DC68-03021F-09_.pdf
See page 45 for the washer. https://downloadcenter.samsung.com/content/UM/201409/20140922144008545/POTOMAC_User_WF405ATPA-03145A-09_XAA.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144512887
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Matte Black Steel
Extra-large capacity 4-Door French Door Refrigerator with customizable and changeable door panels available in a variety of colors and finishes featuring Samsung~s Family Hub which lets you see inside your refrigerator, manage your family~s calendars, stream music, see who~s at the front door and much more, all right from your fridge. It also features the Beverage Center with both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.
Are the doors customizable?
Hi Lily,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with Family Hub - Matte Black steel.
Yes, the doors (panels) are customizable. Customize and combine refrigerators to suit your lifestyle. Samsung Bespoke allows you to pick product types, colors and materials that match your unique tastes and needs. You can start with a single unit, and always add a new Bespoke module rather than replacing the one you already own, effectively extending the lifecycle of the appliance.
I have shared Samsung links below for your reference with our Bespoke line.
https://www.samsung.com/ph/refrigerators/bespoke-refrigerator/
https://www.samsung.com/us/support/answer/ANS00088585/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144512843
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with Family Hub - Matte Black steel.
Yes, the doors (panels) are customizable. Customize and combine refrigerators to suit your lifestyle. Samsung Bespoke allows you to pick product types, colors and materials that match your unique tastes and needs. You can start with a single unit, and always add a new Bespoke module rather than replacing the one you already own, effectively extending the lifecycle of the appliance.
I have shared Samsung links below for your reference with our Bespoke line.
https://www.samsung.com/ph/refrigerators/bespoke-refrigerator/
https://www.samsung.com/us/support/answer/ANS00088585/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144512843
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Cook two dishes at different temperatures with Samsung~s new Flex Duo Freestanding Electric Range. Use the full oven for a large roast or split it into two smaller ovens that can cook at different temperatures. Upgraded technology makes cooking simple and fun.
I have read the books and either I'm blind or I don't know but I can't figure out how to get the air fryer to work anyway anyone can step by step explain?
Hi Newbee,
Thank you for reaching out and we hope you are in good health. We appreciate that you have purchased a Samsung home appliance. We hope that it will be up to your standards.
I have shared a Samsung link below which includes a step-by-step guide on how to air fry.
https://www.samsung.com/us/support/answer/ANS00088063/
I have also shared the user manual link below. Please access the link and turn to pages 41 - 43.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144510270
Leo
Thank you for reaching out and we hope you are in good health. We appreciate that you have purchased a Samsung home appliance. We hope that it will be up to your standards.
I have shared a Samsung link below which includes a step-by-step guide on how to air fry.
https://www.samsung.com/us/support/answer/ANS00088063/
I have also shared the user manual link below. Please access the link and turn to pages 41 - 43.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144510270
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - Bespoke 12.0 cu. ft. Bottom Freezer refrigerator - Navy Glass
BESPOKE Bottom Freezer refrigerator can be used alone or combined with another BESPOKE Bottom Freezer refrigerator or Flex Column, to design the perfect refrigerator for your home. Plus, choose from three unique colors.
Hey what’s the width of the fridge with the door open?
Hi R,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 12.0 cu. ft. Bottom Freezer refrigerator - Navy glass.
When the doors of the refrigerator are fully open, the width is 29 2/8 inches. I have shared the user manual link below. Please access the link and turn to pages 16 - 17 for the complete dimension of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202108/20210819203754012/DA68-04069E-01_EN_svc.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144510115
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 12.0 cu. ft. Bottom Freezer refrigerator - Navy glass.
When the doors of the refrigerator are fully open, the width is 29 2/8 inches. I have shared the user manual link below. Please access the link and turn to pages 16 - 17 for the complete dimension of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202108/20210819203754012/DA68-04069E-01_EN_svc.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144510115
Leo
4 years, 2 months ago
by
Posted by:
Samsung
Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator - Black Stainless Steel
Samsung's 22 cu. ft. Smart 3-Door French Door refrigerator is beautifully designed with a modern look that blends seamlessly into your kitchen.
How wide are the doors?
Hi Jw,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator - Black stainless steel.
The dimensions of the refrigerator can be found below.
Depth: 34 1/2 inches
Width: 29 7/8 inches
Overall Height: 66 6/8 inches.
I have shared the user manual link below. Please access the link and turn to page 18 for the complete dimension of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202108/20210817065517093/FDR_RF4500A_DA68-02657D-00_EN_MES_CFR_2007.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144509994
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator - Black stainless steel.
The dimensions of the refrigerator can be found below.
Depth: 34 1/2 inches
Width: 29 7/8 inches
Overall Height: 66 6/8 inches.
I have shared the user manual link below. Please access the link and turn to page 18 for the complete dimension of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202108/20210817065517093/FDR_RF4500A_DA68-02657D-00_EN_MES_CFR_2007.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144509994
Leo
4 years, 2 months ago
by
Posted by:
Samsung
This 27" wide pedestal will allow you to lift your Samsung front-load washer or dryer by more than a foot for a more convenient height. Tidy up your laundry space with an easily accessible built-in storage drawer.
is this pedestal compatible with older samsung model wf328 washer & dv328 dryer? thank you
Hello sam,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this pedestal is compatible with the older Samsung model wf328 washer & dv328 dryer. We understand how important this information is for you, and we're here to help.
As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers.
We suggest checking your washer and dryer's user manual to know the complete specifications.
Visit samsungparts.com should you wish to purchase a pedestal.
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144509983
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this pedestal is compatible with the older Samsung model wf328 washer & dv328 dryer. We understand how important this information is for you, and we're here to help.
As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers.
We suggest checking your washer and dryer's user manual to know the complete specifications.
Visit samsungparts.com should you wish to purchase a pedestal.
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144509983
-Angelica
4 years, 2 months ago
by
Posted by:
Samsung