Samsung
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- Answer Count74735
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- First AnswerApril 24, 2013
- Last AnswerOctober 9, 2026
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Samsung~s large 4.0 cu. ft. capacity Top Load Washer is equipped with our ActiveWave Agitator that is designed to reduce noise, vibration, and tangling while delivering powerful cleaning and also features a premium Soft-Close Lid that closes safely, gently and quietly
My washer has a build up of something that keeps coming from somewhere when I wash my clothes I can’t wash whites in there without the chunks of stuff being all over my clothes . Is there a way to take apart and see if it’s under the drum ?
Hi Andi,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared 2 links that will help understand and possible steps to resolve your concern with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144300498
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared 2 links that will help understand and possible steps to resolve your concern with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144300498
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel
Free up space above your cooktop with the new beautifully designed Smart SLIM Microwave. This combination microwave with ventilation hood fits into the same space as an under-the-cabinet hood, but despite its slim size it has a sizeable 1.1 cu ft capacity. The SLIM Microwave packs in the powerful performance you need with all the technology that you love in a slim, space efficient size.
Where does it vent out? Can it be mounted tight to the upper cabinet?
Hi Jbess,
Thank you for reaching out and we hope you are in good health.
We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Black stainless steel.
There are 3 ventilation types and they are the following:
a. Outside top exhaust (vertical duct)
b. Recirculating (non-vented ductless)
c. Outside back exhaust (horizontal duct)
I have included the installation guide link below. Please click on the link below and turn to page 12 for the ventilation types.
https://downloadcenter.samsung.com/content/EM/202202/20220223181502042/Install_ME11A7510DS_AA_DE68-04709A-01_EN-MES_220120.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144300495
Leo
Thank you for reaching out and we hope you are in good health.
We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Black stainless steel.
There are 3 ventilation types and they are the following:
a. Outside top exhaust (vertical duct)
b. Recirculating (non-vented ductless)
c. Outside back exhaust (horizontal duct)
I have included the installation guide link below. Please click on the link below and turn to page 12 for the ventilation types.
https://downloadcenter.samsung.com/content/EM/202202/20220223181502042/Install_ME11A7510DS_AA_DE68-04709A-01_EN-MES_220120.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144300495
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy A12 32GB(Unlocked) - Black
Connecting with the people and things you love is essential. So is keeping those memories close at hand. Galaxy A12 gives you our sought after multi camera system at a fraction of the price, along with expandable storage to fit all your favorite memories. With a long lasting battery that charges up quick, a beautifully vivid display and a processor you can count on, Galaxy A12 is here to help you capture the awesome in your every day.
Is this phone 4G or 5 G?
Hi Bebe!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 is 4G LTE or 5G. In line with this, Galaxy A12 is 4G LTE compatible.
For your reference, you may visit our website under the "Specs" tab, click on "See All Specs," and look for "Network": https://www.samsung.com/us/mobile/phones/galaxy-a/galaxy-a12-unlocked-sm-a125uzkdxaa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144300451
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 is 4G LTE or 5G. In line with this, Galaxy A12 is 4G LTE compatible.
For your reference, you may visit our website under the "Specs" tab, click on "See All Specs," and look for "Network": https://www.samsung.com/us/mobile/phones/galaxy-a/galaxy-a12-unlocked-sm-a125uzkdxaa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144300451
Have a great day.
Melardo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Do more laundry in less time. This spacious Samsung washer takes fewer loads to get all your laundry done. Plus, you can use it anytime, because everyone will sleep right through the reduced noise and vibration levels.
What is the size length width height
Hello,
Thank you for reaching out. I understand you want to know the size of the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. We are here to help.
As per checking, the height overall of the unit is 38.7” (984). The width is 27” (686), the depth with door open 90° is 51.2” (1300) and the depth is 33” (838).
You can also check this link https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf for the user's manual. Just go to page 38 for the dimensions.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144299316.
-Noraina
Thank you for reaching out. I understand you want to know the size of the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. We are here to help.
As per checking, the height overall of the unit is 38.7” (984). The width is 27” (686), the depth with door open 90° is 51.2” (1300) and the depth is 33” (838).
You can also check this link https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf for the user's manual. Just go to page 38 for the dimensions.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144299316.
-Noraina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Flex-Duo with Dual Door gives you flexible oven capacity by splitting one oven into two. The removable Smart Divider creates two independent ovens and temperature controls to cook multiple dishes simultaneously, with little to no transfer of heat or aroma. A hinged door gives you access to just the top compartment or the full oven. Dual Fan Convection distributes heat throughout the oven for faster and more even cooking. The powerful flexible cooktop has five burners with 16K BTU and 15K BTU power burners that can handle multiple dishes, in different-sized pans, simultaneously.
Does the range come with a propane gas conversion kit; does it need one or is it purchased separately?
Hi Nan.
Thank you for reaching out regarding your Samsung - Flex Duo™ 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range if the range comes with a propane gas conversion kit; is it needed or purchased separately? Regarding your concern, the conversion kit is sold individually, which needs to be done by a licensed person. If you wish to change this range to liquid propane, it will be your decision.
Here is a link to your user manual to further assist you. Please go to page 9.
https://downloadcenter.samsung.com/content/UM/202103/20210308175444705/NX7000K_VE_NX58M6850SS_AA_DG68-00909A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144299290
^Camille
Thank you for reaching out regarding your Samsung - Flex Duo™ 5.8 cu. ft. Self-Cleaning Freestanding Gas Convection Range if the range comes with a propane gas conversion kit; is it needed or purchased separately? Regarding your concern, the conversion kit is sold individually, which needs to be done by a licensed person. If you wish to change this range to liquid propane, it will be your decision.
Here is a link to your user manual to further assist you. Please go to page 9.
https://downloadcenter.samsung.com/content/UM/202103/20210308175444705/NX7000K_VE_NX58M6850SS_AA_DG68-00909A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144299290
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ - Champagne
Samsung's 4.5 cu. ft. capacity front load washer with steam eliminates stains without the need to pretreat. Self Clean+ keeps your washer drum fresh and clean, while Smart Care allows for easy troubleshooting from the convenience of your smartphone. Bring inspiration to your laundry room with beautiful designer colors, including a new champagne finish.
can you stop the washer during a cycle to add a piece of clothing if needed? I'm notorious for this.
Hi dee,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.5 cu. ft. High Efficiency Stackable Front Load Washer with Steam - Champagne.
Yes, you can stop a cycle midway. What you need to do is press the start/pause button on the control panel.
I have included the user manual link below. Please click on the link and turn to pages 31 - 33 for the complete operations of the washer.
https://downloadcenter.samsung.com/content/UM/202106/20210608085028428/WF6100RSEHC_DC68-04006P-00_EN-CFR-MES_R.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144299266
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.5 cu. ft. High Efficiency Stackable Front Load Washer with Steam - Champagne.
Yes, you can stop a cycle midway. What you need to do is press the start/pause button on the control panel.
I have included the user manual link below. Please click on the link and turn to pages 31 - 33 for the complete operations of the washer.
https://downloadcenter.samsung.com/content/UM/202106/20210608085028428/WF6100RSEHC_DC68-04006P-00_EN-CFR-MES_R.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144299266
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 75" Class QN800 Neo QLED 8K UHD Smart Tizen TV (2022)
Watch it all in gorgeous 8K with the ultra premium Samsung Neo QLED 8K. These ultra sharp 8K screens use innovative precision controlled Quantum Mini LEDs that bring you intense contrast for breathtaking detail in a wide spectrum of brilliant colors. At the same time, Neural Processing refines your Smart TV Hub controls, Dolby Atmos sound, and exquisite AI upscaling to display all you watch in jaw dropping 8K. It~s hard to imagine all these extraordinary powers are found in one impossibly slim TV.
I’m wanting to pre order the Samsung QN900B 75 inch 2022 model. Also what is the price and when will it be available for pre order and availablity. Read on the Samsung site and it reads pre order starting today with a available date of April 6.
Hi Tootall21 - Best Buy and Samsung are working together to make this product available as soon as possible. Please continue to check the website or contact your local Best Buy for more information. ^Gina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung~s Energy Star Certified Front Load washer has 4.5 cu. ft. capacity to fit more in every load and cut down on laundry time. It is equipped with Vibration Reduction Technology+ to reduce noise for quiet washing and features Self Clean+ to eliminate 99% of bacteria that can form in the drum.1
Bought identical washer & dryer. Received yesterday & tried it, Washer vibrate like crazy. Did anyone have the same issue? The machine vibrated 180 degree. How do I solve the issue? or that just how the machine is?
Hi MonkeySeeMonkeyDo,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have included a link below to resolve any concerns with excessive vibration with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I have included the user manual link below as well. Please click on the link and turn to page 49 for additional steps that you may take to resolve your issue.
https://downloadcenter.samsung.com/content/UM/201904/20190416104854054/WW22K6800AW-A2_03645A-04_A2.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144299181
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have included a link below to resolve any concerns with excessive vibration with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I have included the user manual link below as well. Please click on the link and turn to page 49 for additional steps that you may take to resolve your issue.
https://downloadcenter.samsung.com/content/UM/201904/20190416104854054/WW22K6800AW-A2_03645A-04_A2.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144299181
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Flex Duo 5.8 cu. ft. Self-Cleaning Freestanding Fingerprint Resistant Gas Convection Range - Black Stainless Steel
Flex-Duo with Dual Door gives you flexible oven capacity by splitting one oven into two. The removable Smart Divider creates two independent ovens and temperature controls to cook multiple dishes simultaneously, with little to no transfer of heat or aroma. A hinged door gives you access to just the top compartment or the full oven. Dual Fan Convection distributes heat throughout the oven for faster and more even cooking. The powerful flexible cooktop has five burners with 16K BTU and 15K BTU power burners that can handle multiple dishes, in different-sized pans, simultaneously.
Is this range able to be converted to propane gas instead of using natural gas
Hi TomL.
Thank you for reaching out regarding your Samsung - Flex Duo™ 5.8 cu. ft. Self-Cleaning Freestanding Fingerprint Resistant Gas Convection Range if this can be converted to propane gas. Regarding your concern, yes, this can be converted to propane gas.
Here is a link to your user manual to further assist you. Please go to page 9.
https://downloadcenter.samsung.com/content/UM/202103/20210308175444705/NX7000K_VE_NX58M6850SS_AA_DG68-00909A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144299174
^Camille
Thank you for reaching out regarding your Samsung - Flex Duo™ 5.8 cu. ft. Self-Cleaning Freestanding Fingerprint Resistant Gas Convection Range if this can be converted to propane gas. Regarding your concern, yes, this can be converted to propane gas.
Here is a link to your user manual to further assist you. Please go to page 9.
https://downloadcenter.samsung.com/content/UM/202103/20210308175444705/NX7000K_VE_NX58M6850SS_AA_DG68-00909A-07_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144299174
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab S6 Lite - 10.4" - 64GB - Oxford Gray
Browse the Iternet and stay productive with this Samsung Galaxy Tab S6 Lite tablet. The Exynos processor and 4GB of RAM deliver fast performance for running multiple applications, while the rechargeable 7040 mAh battery offers hours of uptime on a single charge. This oxford gray Samsung Galaxy Tab S6 Lite tablet features a slim metal design to minimize bulk.
Is it cellular and wifi?
Hi Jeep22,
Thank you for reaching out and being interested in the connection type of the Galaxy Tab S6 Lite. Unfortunately, the device's network connectivity is Wi-Fi only.
You may visit our website under the 'Specs" section for your reference:
https://www.samsung.com/us/mobile/tablets/galaxy-tab-s/galaxy-tab-s6-lite-64gb-oxford-gray-wi-fi-sm-p610nzaaxar/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144299099
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and being interested in the connection type of the Galaxy Tab S6 Lite. Unfortunately, the device's network connectivity is Wi-Fi only.
You may visit our website under the 'Specs" section for your reference:
https://www.samsung.com/us/mobile/tablets/galaxy-tab-s/galaxy-tab-s6-lite-64gb-oxford-gray-wi-fi-sm-p610nzaaxar/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144299099
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 6 months ago
by
Posted by:
Samsung