Hi Ely M,

We are glad to answer your question about this Samsung washing machine model.

I have shared a Samsung link below to help with the laundry size to use with Samsung washing machine models. The link has hyperlinks for additional information.

The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/

Should you have additional questions, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1151011785 to help our team pull up your information.

Leo

Hi Royer P,

We understand how important it is for your laundry to come out fresh and clean every time. When something unexpected affects your drying cycle—especially anything that results in fabric discoloration—we’re here to help get things back on track as quickly as possible.

Based on your description, it sounds like you're referring to the drum felt seal, located at both the front and rear of the drum. This seal helps ensure smooth rotation and prevents fabrics from becoming caught between the drum and the dryer housing. Over time, the felt can collect residue or wear down, which may result in marks transferring onto clothing.

The good news is that this part can be replaced, and doing so often restores the dryer to optimal performance. We recommend having a certified technician inspect the appliance to confirm the condition of the seals and carry out any necessary replacements.

We’d love the opportunity to speak with you directly, gather more details about your experience, and guide you through the next steps.

You can reach us through any of the following channels:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1151010172 to help our team pull up your information.

Leo

Hi Nathalie,

Some of these apps should be preloaded and are located on the Home Screen. Simply press the Home button and scroll down to locate the apps. Otherwise they will be under the Apps Menu at the top of your Home Screen.

Searching for & Installing Apps
1. From the Home screen, press left on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.

Note: Previously installed apps can be accessed on the Settings screen.

Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.

If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/

~ Samsung Advisor

Hi Elsie,

We are happy to answer your question about this Samsung refrigerator model.

The water filter on this refrigerator model is located between the crisper drawers, at the bottom center of the fresh food compartment. It is easily accessible without needing to open the drawers.

Leo