Hi! It could possibly be a source issue; however, you may want to try Adaptive Sound Lite, which allows you to enjoy optimized sound for your favorite video content, including sports, games, movies and more - with technology that enhances whatever you are watching. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
^Tim